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Stone Creek Dining Company - Montgomery
- Montgomery, OH
About this business
Location details
9856 Montgomery Rd, Suite 100, Montgomery, OH, 45242, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 9:00 p.m. | |
| Tue | 11:00 a.m. to 9:00 p.m. | |
| Wed | 11:00 a.m. to 9:00 p.m. | |
| Thu | 11:00 a.m. to 9:00 p.m. | |
| Fri | 11:00 a.m. to 10:00 p.m. | |
| Sat | 11:00 a.m. to 10:00 p.m. | |
| Sun | 11:00 a.m. to 9:00 p.m. |
Service was terrible. Bread was offered but not received. Water not refilled. Salad was a standard bag salad with added toppings. Mashed potatoes were salty. 2 other guests said their food was good. Recommend going elsewhere for dinner.
Business response:
Hi Susan, we're really sorry to hear about your experience at Stone Creek - Montgomery. It's disappointing to know that our service didn't meet your expectations. We take your feedback seriously and we're going to address the issues you've raised about our service and food. We appreciate your comments and will use them to improve. We hope you'll give us another chance to provide a better dining experience in the future. Thanks for your feedback, Susan. Best, Greg
Business response:
Dear Anon, We would love to hear what your issues were or what we can improve on? Either way, thank you for dining with us. Best Greg
Food (appetizers and entrees) were cooked and prepared to perfection. Service however was not great. Extended delays multiple instances during our visit.
Business response:
Hi, Thank you for your feedback. We're glad to hear that you enjoyed our appetizers and entrees. We're sorry to hear about your experience with the service. We strive to provide excellent service to all our guests and we apologize if we fell short during your visit. We appreciate your patience and understanding. We hope to have the opportunity to serve you again and improve your impression of Stone Creek - Montgomery. Best regards, Greg
Our Waiter was good in the beginning He then spilled spaghetti sauce all over the shirt of one of our dinners All he did was appologize. I would have thought he would have given the diner credit on her bill Then he told our table we would have to leave by 745 pm to accommodate another dinner party We were not able to comply since we were enjoying ourselves Very rude
Business response:
Thanks for visiting us, Kathy. We're sorry to hear about the incident you had with our service. It's not the standard we aim for at Stone Creek - Montgomery. We appreciate you bringing this to our attention and we'll make sure to address this issue internally. We hope to have the opportunity to serve you again and provide a better experience. Best, Greg
Slow service due to staffing problems evidently. Entree was over cooked and sides were undercooked. Won’t rush back here, too many better options locally.
Business response:
Thanks for visiting us, STLAnn. We're sorry to hear about your recent experience at Stone Creek - Montgomery. We understand that slow service and undercooked entrees can be frustrating, We also regret to hear that our value did not meet your expectations. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance in the future. Best, Greg
Cunninghams own marketing advertised Stone Creeks Restaurant Week special as 3 courses for $26. We made a Rez for the last night of Rest Wk and were told when we arrived that it was $46, not $26. They did not offer any kind of compromise ($36?) or free cocktail - blaming the problem on the "home office" so we left and will likely never return. Even though I'm a Cunningham VIP. A corrected email should have been sent out.
Business response:
Thanks for the feedback, MimiB. We're truly sorry for the confusion during your recent visit. We understand how frustrating it must have been to receive an incorrect offer, especially when you were looking forward to enjoying our special Rest Wk menu. We apologize for the oversight and appreciate your patience. We are taking your feedback seriously and will use it to improve our communication with our valued customers. We hope you'll reconsider and give us another chance to provide the exceptional dining experience we're kno... read more
Frequently asked questions about Stone Creek Dining Company - Montgomery
How is Stone Creek Dining Company - Montgomery rated?
Stone Creek Dining Company - Montgomery has a 4.4 star rating with 16,605 reviews.
When is Stone Creek Dining Company - Montgomery open?
Stone Creek Dining Company - Montgomery is open now. It will close at 9:00 p.m.