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Store Space Self Storage
- Self Storage
- Jacksonville, FL
About this business
Location details
10777 103rd St, Jacksonville, FL, 32210, United States
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Raised prices from $23/month to $52 per month within a little over a year. The building has mice which will damage your stored items, and the building takes no responsibility other than forcing you to buy their insurance even if you already have your own. The roof leaks into units, and the front door has been broken for months preventing access to stored items (and preventing move outs). "Climate controlled" is used very loosely with temperatures ranging from 40 degrees to 90 degrees. Literally the worst storage facility I h... read more
Business response:
We are very sorry to hear of your experience at our property and would like to discuss the claims of your rating with us. We try to offer our customers a clean, safe and secure storage experience. I reached out to you and left a voicemail today at 1:10 EST. I hope that you will call me back so we can discuss your dissatisfaction with our service. I would like to see how we can turn your opinion of us around.
My son had a stole and was in hospital over 12 days. They could not identify him. This organization lost his license. Terrible ! There's more ! Every time we go to pay his bill so he doesn't lose everything, they keep raising It like it's a joke. They've buy a different lock on unit and lost key. They now want us pay to have it cut and if not asap I everything is lost. What a scam. ! Outrageous makes me sick
Renting two storage units at Store Space Self Storage in Sanford (**********************), Florida. The automatic gate has been not working since April 2022. The on site management has been coming up with every possible excuse on why the security gate is not working (the storage grounds are wide open to anyone who wishes to enter). On site management only offered a one time credit for each unit (renting two units) back in May. During this time frame there have been several individuals running through my storage building ... read more
Refusal to work with homeowners surrounding Cincinnati, ohio cherry st locations re excessive 24 hr light pollution. Affecting resale of area homes and refuse to remedy situation.
When I first started renting from this build was may 2021. It was great! Now... I just went into my unit my things were molded the building smell horrible this is after the long wait of elevators not working back in December. I asked why does my unit keep going up in price and the value keeps going down... I got that it was in my contract it is subject to change. BUT however I never signed a contract with this company, it was the place before. I would just like cooperates number if anyone has it. Thank you.
We have rented a storage unit from this facility for several months. On Friday we went in to get some of our daughters clothes as she moved into her next size up, and when we opened our unit there was a horrible smell. As I started going through things the smell got worse, and once I was able to finally get through what was in there there was a dead rat inside my unit. When I called the office the lady seemed very nonchalant and was basically like what we've called the pest control and you know they're supposed to come out b... read more
Business response:
Dear Jacquelyn, Thank you for bringing this regrettable situation to our attention. While the circumstances were beyond our control, we have taken steps to mitigate the rodent issue, and will continue to monitor the situation until we are satisfied with the outcome. Rest assured that we take these types of situations seriously and react quickly to serve our customers' needs.
I am writing to express my frustration with the continued negative experience I had at Store Space San Sarco (**************)--- more focus on these recent events. For the last three months, I have been waiting to speak to the district manager in regards to my unit pricing. I was informed by the customer service rep that for any unit price to be updated you would have to speak to the district manager . In the three months, I have made numerous calls to the customer service line with multiple escalations from the call center ... read more
I filed claim two months ago when the entire building was robbed including my unit. No response to my emails from TPP claim department just clearly ignore every email I sent. The detective on my case said this the second time those building was robbed I had no knowledge of the first one of course. I am hiring a lawyer I know that they will get through because I sure can't.im posting all pictures of incident on social media ASAP. I can't wait any longer. This company is heartless.
Business response:
Ms. *****, I researched your claim with us. In looking at the filed documents it appears that your claim was resolved on 3/17/2022. An email went out to you from our claims department with your resolution contract on 3/24/2022. To date we have not received the signed documents. Please check for our email and search your Spam or Junk mail. If you have not received it, please email the claims department or reach out again. We want to ensure that this gets resolved to your satisfaction. Thank you, Michelle
I rented a unit on 3/18 at a prorated price. I never got a lock or a key to the unit. I ended uo not needing the unit and never put anything in it. I canceled the unit on 4/1. Hours later after canceling, they charged my card for the unit that I canceled. I've been getting the run around. No one will help me, I get q different story every single time I call. I've asked for my money back for 2 weeks now with no resolution at all. This company stole from me and I would like my money back asap. I've done everything but beg. I d... read more
Business response:
Good afternoon, I will be reviewing Ms. ******** account with us and respond within the next few days.
Frequently asked questions about Store Space Self Storage
How is Store Space Self Storage rated?
Store Space Self Storage has a 3.4 star rating with 131 reviews.
When is Store Space Self Storage open?
Store Space Self Storage is temporarily closed.