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Store Space Self Storage
- Self Storage
- Jacksonville, FL
About this business
Location details
10777 103rd St, Jacksonville, FL, 32210, United States
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I rented a unit in Columbus, Ga at the Ford Drive Facility. I paid 138.00 dollars a month. I had my whole house of furniture in there in 10 months I go to get some things out and low and behold, every thing I've owned is ruined , Rats have urinated and Defecated, chewed up my furniture. I'm devastated, well they told me Mr.******** you have insurance on your unit. Let me say this no matter what I do they want call you back email you nothing no contact what do ever I want to prosecute and sue this company someone please help ... read more
Business response:
Mr. *********, We are researching your complaint with us and interviewing the store management team. Have you filled out a claim regarding the damage to your items? Our process is simple. Please visit, wwwStoreSpace.com At the very bottom of our website on the right-hand side you will find our CLAIMS prompt. Click on that prompt and it will automatically forward you to our claim's procedure and easy fillable claims documents. I will also follow up with you via phone call today to ensure you understand the process to ge... read more
Store Space took over a building on my neighborhood, beginning its build out in 2019. In the process of the build out the company damaged property, blew massive amounts of styrofoam pellets into the air for days, which covered the surrounding private properties and is still here months later, left it's garbage on the side to blow all over the neighborhood, had its workers working at night by car headlight, had workers waking up the neighborhood at 2 and 3am, and left bare bulb bright lights on all night to shine right into o... read more
Business response:
Miss *******, We apologize for any inconvenience you may have endured during our construction project at our Cherry property. I have spoken with the construction company regarding your complaint, and you should begin to see many differences in how they are constructing the building improvements with their laborers. We are working diligently to deliver an upgraded, secure and state-of-the-art property your neighborhood can be proud of. If there is anything else we can assist you with, don't hesitate to reach out. M... read more
Very unprofessional location on 103rd. Never returns any calls but sends email stating they do. I vacated on February 3rd and have contacted them since then and no response back but they continue to try to charge my account DAILY for space in not renting anymore. I've also send serveal emails and also received no responds. I will like to speak with a human being and not a voicemail they never check.
Business response:
Dulce, I am so sorry to hear of your dissatisfaction with us. I would like to discuss your complaint and take care of the charges applied to your account. I will reach out to you tomorrow. I trust the account was in your name in our system. Please let me know if it is otherwise. Thank you, Michelle
In the beginning i needed a storage and was skeptical. I would not get a storage and a friend encouraged me. My friend and I spoke often and i complained about this storage. there are children on the lot playing in a secured facility and men following the rail road tracks hopping the fence all times of day sleeping in the storage in the stair ways. Store Space Storage is unhealthy with people defecating in stair wells and people sticking card board boxes in the lighting. Store Space Storage is dirty with others running appli... read more
Have not been here for even half a month and I have a padlock on my unit. There's no on-site manager. The location isn't as they portrayed while on the phone. They tell you that they have cameras there's none then tell you they're sending you a code to open the main door there's none. The on-site manager yells at you for no apparent reason. Made a payment and the red lock is on it then I drive around and there's over 20+ others with the same issue..
I have been told on numerous occasions that the regional manner was going to give me a call to discuss access issues. I have told them every month for 6 months I've wanted a call. No call, increased rent and poor service. Will be getting out as soon as I can.
In six months time my monthly rate went from 232 to 300. There is 0 grace period on payments and the late fee us extremely excessive for 5 days late at a rate of 53$.After being two days late I was denied access to my unit ,locked out and charged 53 $. After calling and letting them know I'm on SSD and receive my alimony from tge state of fl disbursement between the 5th and 7th of the month. After checking in on my unit about 8 months ago everything was in my unit was covered in a sheet of dust due to their open chain link f... read more
The worst!, lease as went up 3 times in 2021, during a Pandemic (3times)
I rent a unit on 2nd floor. I rented a pick up UHaul truck and a small SUV to move my remaining furniture into my storage unit. I had to stay at a hotel until my place got ready. We get there and the SUV empties the furniture and the movers emptied the rest of the truck. We stacked them on doilies. The 2 elevators do not work. It would have been ok if it was the first time. This building elevators are always broken. The one to the front has been down for a while with the excuse of waiting on a part. The second is a hit or mi... read more
Frequently asked questions about Store Space Self Storage
How is Store Space Self Storage rated?
Store Space Self Storage has a 3.4 star rating with 131 reviews.
When is Store Space Self Storage open?
Store Space Self Storage is temporarily closed.