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Strathmoor
- Apartments
- Dublin, OH
About this business
Location details
5541 Bowland Place North, Dublin, OH, 43016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Verified Renter From the start, my apartment was not properly prepared for move-in and required multiple repairs and follow-ups just to reach a livable condition. Since then, ongoing maintenance issues, including a ceiling leak, have only added to the frustration. The condition of the common areas has significantly declined. There are frequent issues with pet waste in shared spaces, including inside and around elevators, along with stained carpets and a general lack of upkeep. The trash compactor has also been broken for ove... read more
Business response:
Thank you for taking the time to share such detailed feedback. We’re very sorry to hear about your experience and the concerns you’ve described. This is not the standard of living or service we aim to provide. Please contact our Customer Care team at CustomerService@druckerandfalk.com so we can get your stay back on track.
Verified Renter The only complaint is the lack of communication and response of the office staff. Often you have to beg for a response to your requests or answers to questions.
Business response:
Hi there. We appreciate your honest feedback and we look forward to improving our level of service and communication with you. Please don't hesitate to reach out to us or come by the office at your next convenience and we will be more than happy to chat with you. Thank you very much.
Verified Renter Honestly, I was so happy here for the first few months. However, with the multiple property manager changes, lack of responsiveness about active leaks in the apartment ceiling (2 months), lies about the above apartment being vacant and leak being “merely cosmetic” despite evidence of the contrary—3 weeks of no response via phone call, email, or otherwise. Absurd for a “luxury” community.
Business response:
Thank you for sharing your experience. We sincerely apologize for the frustration and inconvenience caused by the ongoing maintenance issues and communication delays you’ve faced. Your concerns about the leaks and responsiveness are taken very seriously, and we understand how important timely and transparent communication is. We’re committed to addressing these issues promptly and improving our management processes to better serve our members. Please feel free to reach out directly to our Customer Care team at (877) 385-1878... read more
Verified Renter The residents do not take pride in their community and do not respect fellow residents. Trash is often left visibly around the community and the hallways frequently stink. It's frustrating as we appreciate where we live and wish others did as well. Unfortunately, we have seen the community change over the past few years and it's disappointing.
Business response:
Hi there! Keeping our property clean is a community effort and, while our team does all they can to maintain our grounds, we also rely on residents to follow our community policies. If you notice any problem areas in the future, feel free to reach out to our Customer Cares Line at (877) 385-1878 or CustomerService@druckerandfalk.com and let us know so we can address them.
If I could move out now I would. Unfortunately, I have months left on my lease but I’m already looking at new apartments. I’ve been here 2 years and since the management could not be more rude and unprofessional. The entire Edwards Communities staff is unhelpful and they don’t care to be. Yesterday, I actually had one of the leasing agents in the office walk away from me while I was talking - I have never been treated like less of a human being or a paying member of this community. It’s way overpriced for how your treated an... read more
Another fire alarm!!! Guess what people its 4:30 in the morning and once again and the fire alarms go off. If you value your sleep in the middle of the night do not move here. Between the alarms randomly going off and getting no information and the car break ins...do not move here Only rating 1 star because i have to
Check the date of the reviews 1 year ago I would have written a very positive review. Since then the entire management office quit. The sense of community and warmth went with them. Now all that's left are aging sub par appliances and cracks in the walls from the shoddy construction. All of the pet friendly policies have been replaced with "No Dogs Allowed" signs around the "pet friendly community" that I pay extra for. Tired of having to file police reports for my car getting broken into knowing the community has yet to ins... read more
Frequently asked questions about Strathmoor
How is Strathmoor rated?
Strathmoor has a 4.2 star rating with 200 reviews.
When is Strathmoor open?
Strathmoor is closed now. It will open at 10:00 a.m.