This profile has been claimed by the business owner or representative.
Stress-Free Auto Care
- Auto Repair
- Euless, TX
About this business
Location details
301 W Euless Blvd, Euless, TX, 76040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Got my oil changed yesterday, and everybody was nice and transparent throughout the process. However, they aren't getting 5 stars because they rotated tires that weren't supposed to be rotated and I ended up having to comeback to get them switched back. my tires were smoking and everything, but it got resolved.
Business response:
Thank you for letting us know about your experience. I’m really sorry for the mix-up with the tire rotation—that’s definitely not the kind of stress-free service we aim to provide. I’m glad to hear our team was able to resolve the issue for you, but I understand how frustrating and concerning it must have been to have to come back. We’ll make sure to learn from this so that we can prevent similar issues in the future. We really appreciate your patience and understanding, and we’ll do our best to earn that 5-star experience o... read more
My Experience was great and the technicians have done a great job of pin pointing the issues and gave a time period of fixing the problem.
The service was outstanding!!! it was easy and literally STRESS FRESS!! Customer service was the best I've ever see.. I requested an oil change on my Nissan and got free extras what a great place. The cost was fair and better than most! THANKS STRESS FREE I'LL BE BACK
Sean was extremely helpful over the phone and was professional, prompt and honest with what the issue was with my vehicle. He could have tried to up sale (like most mechanics), but he tightened a few things on the car and let me go on my way.
I do not know where to start. But one thing I can say is I have regretted deeply trusting Stress-Free Auto Care with my car. Brought in my car needing total overhaul. After initial diagnostic checks most items were cleared and the rest that failed were mostly hardware parts. Gave greenlight to proceed and paid ridiculously huge bill for the work done. Only for me to pick up the car, drove less than a mile from the shop and the car will not power and AC not blowing cold. Turn back to them(Stress-Free Auto Care, Euless) only f... read more
Business response:
Johanne we spoke of this by phone. Diagnostic work requires one of two things; an actual trouble code of the area that is problematic, or an actual drivability issue. When you came in you stated neither with the vehicle. Your vehicle was not driven in. We replaced the catalytic converter and the battery. The vehicle drove fine. Several weeks later you came in with a check engine light and a drivability problem. At that time we recommended transmission work. I wish there was a way to diagnose future problems, but that... read more
As always they took great care of me and my truck.This time it was just an oil change , but they got me in and out in a timely manner . Also there prices are comparable.
Business response:
We're so glad to hear that we could take great care of you and your truck once again! It's fantastic that we could get you in and out quickly for your oil change. We appreciate your feedback on our pricing as well. Looking forward to your next visit. Thank you and have a wonderful Stress-Free day!
service was completed timely Shawn went over items and was professional and followed through. Euless location is right off highway
Business response:
We're glad to hear your service was completed on time and that Shawn provided professional and thorough assistance. It's great to know our Euless location's convenience worked well for you too. Thank you and have a wonderful Stress-Free day!
Stress-Free Auto Care was a positive experience. I received friendly customer service and great advice on my car repairs.
Business response:
We're so glad to hear you had a positive experience with our friendly customer service and helpful advice. Thanks for choosing Stress-Free Auto Care! Have a wonderful Stress-Free day!
Frustration is a good explanation of the interaction of this business. Clear communication and follow-through are crucial when seeking auto care services. It's important for businesses to honor appointments and respond promptly to inquiries to provide the best customer experience. If for any reason a service provider is unable to inspect a vehicle or respond to queries, it's beneficial to communicate this so that customers can make alternative arrangements. None of this happened with Stress Free Auto Care. This is a BIG no f... read more
Business response:
Theone T we are very committed to providing an outstanding experience, excellent service, and clear communication. I would love to discuss this further to find ways to improve on future experiences. If you have any follow up contact information I would be happy to connect.
Frequently asked questions about Stress-Free Auto Care
How is Stress-Free Auto Care rated?
Stress-Free Auto Care has a 4.6 star rating with 404 reviews.
When is Stress-Free Auto Care open?
Stress-Free Auto Care is open now. It will close at 5:00 p.m.