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Suburban Studios Arlington Heights - Elk Grove
- Hotels
- Arlington Heights, IL
About this business
At the Suburban Studios Arlington Heights - Elk Grove hotel in Arlington Heights, IL, every room includes a kitchen. Arlington Park Racetrack, Allstate Arena and major corporations are nearby. Our smoke-free, pet-friendly hotel offers amenities that include free WiFi, free parking, a fitness center, guest laundry facilities. Each comfortable guest room features a kitchen, 32-inch Flat-Screen TV, desk, microwave, refrigerator and cooktop. Select rooms feature a sofa sleeper and balcony. Also, earn rewards including free night... read more
Location details
2120 South Arlington Heights Road, Arlington Heights, IL, 60005, United States
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The property was clean and relaxing. It is also strategically located and so it is easy to access shopping areas.
Business response:
What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to Welcoming you back to the hotel in the near future!
El elevador estava fuera de servicio.pero por lo demas muy bueno
Business response:
Qué maravilloso comentario, realmente apreciamos su negocio y su confianza en nosotros. Estoy muy Me alegra saber que nuestro personal y servicio cumplieron con sus necesidades y expectativas. Me disculpo por el hecho de que nuestros ascensores no funcionaban. Esperamos Le damos la bienvenida al hotel en un futuro cercano.
Business response:
Thank you for taking the time to let us know about your stay with us. I was hoping you might provide us with some feedback as to your stay as we use it to continually improve our guest experience.
It is cozy but a little rusty, needs a renewal. Personnel is excellent!
Business response:
Im glad you found our hotel cozy. But i am sorry that you found it a little rusty. We are currently making updates to our hotel for our guests. We appreciate your positive feedback about our hotel. We do take pride in catering to our guests needs the best way we can. If you’re traveling to our area again soon, don’t hesitate to call us!
Property management was not helpful; it felt as if the person at the desk was discriminating against us
Business response:
I do apologize that you felt you were discriminated during your last stay. Thank you for your feedback. We were disappointed to read that you did not have a Pleasant check-in experience and can assure you that we will be personally investigating the Matter. We sincerely regret that we fell short on this, as we use your feedback to improve and Maintain a great check-in experience for each and every guest.
Nice staff clean rooms dam good breakfast sausages eggs waffles etc etc
Business response:
Thank you for taking the time to let us know about your stay with us. I was hoping you might provide us with some feedback as to your stay as we use it to continually improve our guest experience.
So far so good. A little noisy near the exit doors. Breakfast ok. Things were not being refilled as they should have been. Silverware out,, eggs out, bread out. Guess if you come at the end you just get whatever is left.
Business response:
We want to thank you for your feedback. While we wish you had a better experience, it is feedback like this we learn from and use to improve. We apologize the the hotel was noisy near the exit doors. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. We apologize for the inconvenience it caused, we sincerely regret that it occurred. If you give us a chance to earn back your trust, we look Forward to exceeding your expectations on your next visit with us.
Good but noisy on the lobby and corridors. Good maintainence
Frequently asked questions about Suburban Studios Arlington Heights - Elk Grove
How is Suburban Studios Arlington Heights - Elk Grove rated?
Suburban Studios Arlington Heights - Elk Grove has a 4.3 star rating with 1,472 reviews.
When is Suburban Studios Arlington Heights - Elk Grove open?
Suburban Studios Arlington Heights - Elk Grove is open now. It is open 24/7.