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Sun City Gardens
- Assisted Living Facilities
- Menifee, CA
About this business
Location details
28500 Bradley Rd, Menifee, CA, 92586, United States
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At first was good. Then someone stole her wedding ring and $[removed]. They took some rings that had her birthstone and diamonds in it. They cut back on healthcare aides(nurses) so she didn't get her depends changed but once a day. They never cleaned and we paid for that. When she was getting weaker my husband and I had to help the one aide to change her. I would come in the afternoon and she would still be in her pjs. Power went off for 3 hours and they had no back up plan for it. People were stranded down stairs because th... read more
Business response:
Thank you for your feedback. We do understand the concern that may have been caused by the situation. All residents with oxygen do have portable tanks in the event of a power outage. We have forwarded your comments to the local and regional management team for their follow-up.
I would give them a 2 out of 5. I loved the apartment. I hated the food and it's unimaginative Daily menus. For instance: I would revue the Weekly menu and decide which meals I would go to. Usually it was 1 per day but sometimes because there was bacon I would go for breakfast and EITHER lunch or dinner. It was great for my diet. I lost 7 lbs while I was there. Cleaning my apartment was a laugh. I believe it happened 3 times in my tenure. In fact at one point I asked for a refund of [amount removed]for 7 weeks not cleaned. A... read more
The reason I gave activities with three is because with my husband he has some memory issues and they don't engage him in the activities nor do they give him a Calendar of the activities so he's sitting there in his room, left to his own devices and so that part I'm not pleased with Everything else is fine
Business response:
Thank you Jackie for your positive recommendation of Sun City Gardens! Our team is passionate about providing the best possible experience for all of our residents and their family members, and we are so glad to have achieved that today.
It's not family, but have good friends. I get special meals when requested . Bus is important for appointments. My apartment is comfortable. I love the gardens & trees. Music is ok but loud for hearing aids. Pets are happy too.
Business response:
Anonymous, thank you for sharing these kind words with us about our community. It means the world to our team at Sun City Gardens!
I understand memory care is expensive but having 2 nurses for a memory care floor just doesn't seem like enough. I've had to do bathroom duty for my mom when I visit because I can't find a nurse to help. That's what we are paying for. I would recommend this community to other families, because overall it's a good place.
Business response:
Thank you for recommending our community to others. We appreciate that you are an involved daughter and want the best for your mom. We also want the same thing, and though it is not possible to be with every resident at every single moment, our memory care area is staffed according to the regulations by our licensing authority. Please feel free to come and talk with us anytime about the care and wellbeing of your mother.
They need to accept, as well acknowledge their responsibility to their Seniors at Sun City Garden's, SENIOR community Foundation.
Business response:
We appreciate constructive feedback, but in this particular case, we cannot comment publicly about the care of a particular resident due to HIPAA privacy laws. That said, we take the word “care” seriously and only want the best for our community and all the residents.
Sun City Gardens is very disorganized and has no systems in place to manage resident's care in the Memory Care unit. The management seems overwhelmed and unable to make needed changes. The Director of the facility changed 3 times within the 7 months my husband lived there. It has since changed again. ( So, 4 directors in 8 months.) The caregivers are not well trained in dealing with anyone with behaviors. At least 4 do not understand English well and 99% of the patients are English speaking. The actual physical set up of the... read more
The facility are not providing proper meals that are listed on the menu and are giving them sandwiches. Residents are not able to get internet access at the moment and I would not recommend.
Frequently asked questions about Sun City Gardens
How is Sun City Gardens rated?
Sun City Gardens has a 4.3 star rating with 184 reviews.
When is Sun City Gardens open?
Sun City Gardens is open now. It is open 24/7.