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Surprise Ford
- Car Dealers
- Surprise, AZ
About this business
Location details
16825 W. Waddell Road, Surprise, AZ, 85388, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
My service manager, Dave Greathouse, was excellent.
Business response:
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Greeted immediately upon arrival and service work completed quickly
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The 50K service was done satisfactorily. However, I forgot that I had the 50K service done last year and Surprise Ford service rep did not tell me that, even though my Ford Edge service records is in their computer system. I am very disappointed that with this oversight.
Business response:
We are disappointed that you are not satisfied with your experience at our dealership. We would like to speak with you further about your visit so that we may work towards a resolution. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 and we will do our best to make this better.
50K service was good. Took car back for 15% off drive belt(s) replacement. The replacement went well, but somewhere in the shop they ran over a small automotive screw. Fortunately, the screw was not long enough to penetrate passed the tread. So, the tire did not need fixing for a leak. Even so, the service area needs to be kept free of debris such as this screw.
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Zak followed through on a promise to make things right. They went above and beyond.
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Good overall, friendly and quick service!
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David Glutz is the man! Great service!
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Did a great job and got me in shortly after I checked in for my appointment. Also had the fuel filters done and they check everything else out too. Thanks I will be back.
Business response:
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TOOK 2013 EXPLORER IN FOR 55K SERVICE AND TO FIX OIL LEAK. AFTER GETTING VEHICLE HOME, NOTICED MORE OIL STAINS ON GARAGE FLOOR. TOOK VEHICLE BACK TODAY TO (HOPEFULLY) FIX THE LEAK.
Business response:
We are disappointed that you are not satisfied with your experience at our dealership. We would like to speak with you further about your visit so that we may work towards a resolution. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 and we will do our best to make this better.
Frequently asked questions about Surprise Ford
How is Surprise Ford rated?
Surprise Ford has a 4.1 star rating with 7,778 reviews.
When is Surprise Ford open?
Surprise Ford is closed now. It will open at 7:00 a.m.