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Suzanne Martinez

4.6

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Rd, Suite 200, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
4.6194 reviews
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Michael H.'s profile image
Michael H. 
2 years ago

The communication was great. My loan had lots of ups and downs, but Suzanne, especially, stayed in contact and kept me apprised of what was going on. She and Wilson Nguyen bent over backward to get this loan to go through, and when it was all said and done, the terms were even better than originally proposed. We really needed this loan and are so grateful for Suzanne and Wilson hanging in there with us to get it closed. 

Lauren K.'s profile image
Lauren K. 
2 years ago

Excellent experience Thanks 

Michael F.'s profile image
Michael F. 
2 years ago

The worst thing is when you call you don't get the same person but everyone was very helpful 

Daniel L.'s profile image
Daniel L. 
2 years ago

Very straight forward and smooth process 

Emanuel L.'s profile image
Emanuel L. 
2 years ago

The overall communication and professionalism of the staff. 

Benjamin T.'s profile image
Benjamin T. 
3 years ago

Everything was explained and every question was answered 

Agnes V.'s profile image
Agnes V. 
3 years ago

Customer service and communication was grear 

Angela S.'s profile image
Angela S. 
3 years ago

Ask the same document multiple times my closing took longer than expected plus I was given this information 

NORA ANN N.'s profile image
NORA ANN N. 
3 years ago

Everyone was helpful, kind and professional! However, my the pay off to Bank of America was not correct. 

Frequently asked questions about Suzanne Martinez

How is Suzanne Martinez rated?

Suzanne Martinez has a 4.6 star rating with 194 reviews. 

When is Suzanne Martinez open?

Suzanne Martinez is closed now. It will open at 9:00 a.m.