Claimed

SYNERGY HomeCare

4.8

Home Health Care
Andover, MN

About this business

SYNERGY HomeCare provides wholehearted, life-affirming non-medical in home care for aging, disability, illness, injury, and more.

Location details

1879 Station Parkway NW, Suite 310, Andover, MN, 55304, United States

Get directions

4.8336 reviews

Select a rating

Anonymous_6053

on Caring

3 years ago

I am a current client of this provider The caregivers have helped the most by making my dad safe. When I have to leave, sometimes they are not able to cover the shift that I need. It's not very often, but I would wonder if they could have some more people available to cover the shift. For example, tomorrow they were not able to find someone to cover the entire shift, so I had to ask a friend to cover part of it. They don't have enough available people.

Business response:

Dear Anonymous, I wish you had submitted your name so we could address your concerns directly. That said, we very rarely have to leave a shift without coverage. We are always recruiting more caregivers, selecting the best qualified and passionate ones. The employment environment is impacting all businesses, and we are part of that challenge. We actively recruit from all the reputable job posting sites and specifically look for caregivers with experience. Thank you for taking the time to leave a review. Brian

Ann G_18

on Caring

3 years ago

I am a current client of this provider The aides do whatever tasks that are asked of them. They are very responsive to our requests for changes in care.

Business response:

Thank you Ann for your wonderful review. I know we very happy to work with your mom and glad that we are able to do everything that she needs and so that you can be confident she is cared for while you work. I have to say that you are the first one to say we are a well-oiled machine, so that is a nice way to highlight the teamwork that goes on behind the scenes to make sure we deliver the highest level of care.

Anonymous_5939

on Caring

3 years ago

I am a current client of this provider I was introduced by the owner and the staff was helpful. They could have better communication.

Business response:

Dear Anonymous, I appreciate your review and we always work to have great open communications with all of our clients. Feel free to reply to this review so we can identify who you are and can address any concerns you have. Brian

John V_16

on Caring

3 years ago

I am a current client of this provider They help me out by helping me at home and also going grocery shopping for me. I like that the caregivers are very kind and thorough.

Marlys O

on Caring

3 years ago

I am a current client of this provider They help me with the activities of daily living. I like the person that I have.

Business response:

Marlys, I am so glad to hear that the caregiver is working out for you. Thank you for taking the time to review our agency. Brian

Darlene M_9

on Caring

3 years ago

I am a current client of this provider It helps to have a CNA here for us. They are very good with follow-up on my questions.

Business response:

Dear Darlene, We strive very hard to provide the highest skilled caregivers. Each also then being trained by our RN to ensure that their skills meet our expectations. Thank you for the kind review. Brian

Anonymous_5849

on Caring

3 years ago

I am a current client of this provider It saves me from doing all the work. They have some very good people.

Patty O_4

on Caring

3 years ago

I am a past client of this provider The services made a huge impact. The agency made it a positive experience because I was in such a nightmare situation in an assisted living. My dad was being neglected and abused. I was in a bad spot. We got in touch with Brian, he escalated everything, and I was able to bring him home. It was pretty dire. I liked that SYNERGY had a communication that was very good between the office and us.

Business response:

Dear Patty, Thank you for recognizing our efforts. While the circumstances were challenging, we were able to get your dad home and provide the care he needed. Brian

Anonymous_5631

on Caring

3 years ago

I am a current client of this provider They do everything, they come in and do what's needed. They made a care plan for Jack. We do have the same nurse and they work with me with scheduling.