SYNERGY HomeCare

4.8

Home Health Care
Andover, MN

About this business

Healthcare Home Health Care

Location details

1879 Station Parkway NW, Suite 310, Andover, MN, 55304, United States

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4.8367 reviews

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Patricia "Pat" W_1

3 years ago

I am a current client of this provider I have trouble bending down to get anything, so when they come in to vacuum and stuff, that is a big help to me. I'd recommend them because the girls, when they are steady, learn where things are, and I don't have to explain things every time they come in.

Rick M_10

3 years ago

I am a current client of this provider It helps my Rick go out and do things. They are constantly changing the nurses that come.

Gail H_8

3 years ago

I am a current client of this provider I look forward to Wednesdays because that's when I get my showers. I can do some things for myself, I'm just looking for help with the things I can't do. I would recommend them. They are a very good company. They should just inform new clients of any cleaning products/supplies that they should have to help the girls.

Gloria T_5

3 years ago

I am a current client of this provider They help by scheduling the caregivers I like. I like the caregivers they sent.

Karla R_2

3 years ago

I am a current client of this provider They've impacted his life in every way. It's very helpful to have someone there 24/7 and to make him comfortable. I've liked most of the workers, and they accommodate us as best as they can.

Kay B_5

3 years ago

I am a current client of this provider The provider has helped the most with having someone on call to be there. I like SYNERGY because they are very responsive and they are responsive to requests.

Business response:

Dear Kay, Thank you for the review and noting that we have someone "on call" 24 hours x 7 days a week. The phone lines are staffed by our office team, that way they are familiar with your care needs. Brian

George M_21

3 years ago

I am a current client of this provider Generally the people they have sent out have been good. The communication with the office is often difficult.

Business response:

Dear George, Thank you for taking the time to leave a review. We discussed this at our most recent staff meeting. We all were confused by your comment about our communication being difficult. We, and you, talk to us through your caregiver, but we often call your house and are unsuccessful getting through. Hence why we talk through the caregiver. We will continue to reach out directly, but whenever you need to talk to us please feel free to call. Brian

Anonymous_6053

3 years ago

I am a current client of this provider The caregivers have helped the most by making my dad safe. When I have to leave, sometimes they are not able to cover the shift that I need. It's not very often, but I would wonder if they could have some more people available to cover the shift. For example, tomorrow they were not able to find someone to cover the entire shift, so I had to ask a friend to cover part of it. They don't have enough available people.

Business response:

Dear Anonymous, I wish you had submitted your name so we could address your concerns directly. That said, we very rarely have to leave a shift without coverage. We are always recruiting more caregivers, selecting the best qualified and passionate ones. The employment environment is impacting all businesses, and we are part of that challenge. We actively recruit from all the reputable job posting sites and specifically look for caregivers with experience. Thank you for taking the time to leave a review. Brian

Ann G_18

3 years ago

I am a current client of this provider The aides do whatever tasks that are asked of them. They are very responsive to our requests for changes in care.

Business response:

Thank you Ann for your wonderful review. I know we very happy to work with your mom and glad that we are able to do everything that she needs and so that you can be confident she is cared for while you work. I have to say that you are the first one to say we are a well-oiled machine, so that is a nice way to highlight the teamwork that goes on behind the scenes to make sure we deliver the highest level of care.