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TaskEasy
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 5:30 p.m. | |
| Sun | 7:00 a.m. to 3:30 p.m. |
I feel the company overcharged for the size of the lot. The lot was overgrown but should have cost half the price. Will not use again.
I spent a lot of time on the phone and then waited a week .
The website said the service would be scheduled for within 3 business days of booking, but was scheduled for more than a week out. I emailed customer service to try to reschedule but never got a reply.
The contractor they hired did 1/2 the job and never came back despite rescheduling 3 or 4 times. TaskEasy was TaskImpossible, their customer service was horrible and it was extremely difficult to get a return call or message. I will not hire them again and would never recommend them to anyone.
Business response:
Dear Bonnie, We would like to sincerely apologize for your negative experience with our services. We always strive to deliver the highest quality standards for our customers, be it customer support or lawn care services. We hope you will give us an opportunity to discuss this further with you. Please contact me at penelope.davis@taskeasy.com, so I can look into your account and set things right.
First appointment they missed and then when I tried to cancel services they sent someone out and cut my grass after I sent written notice that I did not want their service. This matter has yet to be resolved. I’ve gotten calls from several staff and they keep telling me that the last person no longer works there. Today I got an email saying someone is coming out to cut my grass. THEY BETTER NOT!
Business response:
Dear Yolanda, We are very sorry for the not-so-stellar experience with our services and miscommunication. I'd love to personally look into it and see how we can set things right. Could you please email me at Penelope.davis@taskeasy.com your account name so that I can assist you? I'm looking forward to hearing from you.
Not clear on their packages. Was supposed to cut grass on a Wednesday, but did not show up. Came thursday, but did not cut down weeds near grass. I was told that this was a different package. I would have to pay more money to get weeds cut down. Also, Louis said I would get a $10 discount on the first service, but was charged regular price. I cancelled the service after the first visit and wanted to make sure my credit card information was deleted.
Business response:
Dear Carolyn, We are very sorry to hear that our service didn't meet your expectations. All our packages have descriptions when you order the service, and I'm sorry if the wording was not clear. If you message me your account information, I will be more than happy to apply the promised discount. My email is Penelope.davis@taskeasy.com. As for the credit card information, please be assured that once the service is canceled, all the sensitive information is deleted and no longer available for anyone in the company.
They arrived when they said they would be here.
Business response:
Thank you for your feedback, Julie. We are glad to hear that the service was timely and we hope that your experience with us gets better. If you have any questions or concerns, please don't hesitate to contact me at Penelope.davis@taskeasy.com, and I will be happy to assist you personally.
I was very specific of my needs and with the description of my property. My grass was not cut. They trimmed some weeds in the back but left some too. Task Easy was supposed to let the contractor in to get a bid for bushes to be pulled as well and that never happened. I declined payment on the project and immediately received a call from task easy asking why I declined and they said the contractor did the work and still needed to be paid! I told them I was unhappy with their service and they still proceeded to state that they... read more
Business response:
Thank you for bringing this situation to our attention. We want to apologize to you for any problems that you have faced because of this. We take customer feedback very seriously, and we want to make sure we address all the issues and correct the wrong. Please, email me at penelope.davis@taskeasy.com so that I can look into your account and resolve the situation to your satisfaction.
I have had a bad experience with this assigned contractor who came to work without a working mower and trimmer. I've provided my own tools. Bad quality of job and missing spots. Hope next contractor will be better.
Frequently asked questions about TaskEasy
How is TaskEasy rated?
TaskEasy has a 3.8 star rating with 1,489 reviews.
When is TaskEasy open?
TaskEasy is closed now. It will open tomorrow at 6:00 a.m.