This profile has been claimed by the business owner or representative.
TaskEasy
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 5:30 p.m. | |
| Sun | 7:00 a.m. to 3:30 p.m. |
Absolutely terrible
There is no such thing as customer service. Contractors do not think it necessary to contact the homeowners. Contractors either do not read the directions passed through by TaskEasy or do not get the directions. If the contractors damage your property or break a window you HAVE A MYSTERIOUSLY SHORT AMOUNT OF TIME TO MAKE A CLAIM and -even if you send them the pictures they ask for THEY WILL SAY THEY DID NOT RECEIVE THEM. If you try to speak with their *customer service* they will 1) say they cannot access that information (s... read more
No comment.
I ordered the premium package & found out that does not include removing leaves & magnolia cobs as well as their leaves off of your lawn. Does not include removing palm dates after falling to the ground, which means if you have a fruit tree, the fallen fruit will stay on the ground. Broken branches & twigs stay on the ground as well. They told me this is called a fall clean up.
They hire the worst contractors. They don't care about their job. They do a poor job.
Business response:
Hi Sharon, we are devastated to hear you had such a bad experience with us. This is not by any means reflective of our standards of service and customer satisfaction. All our customers have an option to reject the work they are not satisfied with so that the contractor can fix the work. If the quality is still not satisfying, we make sure to train the contractor and find a different professional for our customer. We'd be more than happy to assist you further with your service - please let us know by either email or cust... read more
My credit card was charged, no service given and no explanation or communication. Called 3 times to see if the commitment would be honored and to this day, no response.
Business response:
Hello Sanrda, we want to thank you for your comments, and we are extremely sorry to hear about your experience. Please trust us, this is not a usual occurrence in our business. We want to address all your concerns and see that this doesn't happen again. Please contact me at Penelope.davis@taskeasy.com, and I'd be more than happy to assist you personally and resolve any concerns and issues you may have. I'm looking forward to hearing from you.
We had to reschedule at least 3 times before someone came out.
Scheduling was great, an appointment was made immediately and the contractor arrived on the day scheduled. After that problems started. The contractor mowed my lawn while raining and I had piles of wet grass left on my lawn. When the grass dried I had a big mess. The dead grass also killed areas of my lawn. I contacted customer service, forward photos and they rectified that problem by sending someone out to recut my lawn. I was willing to give them another chance. I scheduled an appointment two weeks in advance. The day I w... read more
Contacted on a Wednesday and service was promised by Friday. 8:00 pm received an email that it wasn't done. That they would reschedule and email me a new time. Never received an email, so I called the following Tuesday and talked to call center. I was assured that it would be taken care of. Didn't hear anything Wednesday like I was told so I called back late in the evening and brought my concerns. I was then told they would have the service done and would call me on Thursday with the information by noon. On Thursday at 2:30 ... read more
Business response:
Dear Brian, we would like to extend our sincerest apologies concerning all the issues you have faced. We try to maintain the highest standards of service, but clearly that's not what happened here. We are updating our training and communication procedures to improve our customer satisfaction and we are constantly expanding our contractor network that helps us increase contractor reliability. We want to address all your concerns and see that this doesn't happen again. Please contact me at penelope.davis@taskeasy.com... read more
Frequently asked questions about TaskEasy
How is TaskEasy rated?
TaskEasy has a 3.8 star rating with 1,489 reviews.
When is TaskEasy open?
TaskEasy is open now. It will close at 7:00 p.m.