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TaskEasy
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 5:30 p.m. | |
| Sun | 7:00 a.m. to 3:30 p.m. |
Would not use again. They kept changing the appointments even though I had a fix schedule.
No on has called or shown up yet. You have my credit card info. What's going on?
Business response:
We are sorry for your less-than-stellar experience. Would you mind telling us more so that we can make your experience better? If you email me at penelope.davis@taskeasy.com, I'll make sure to get back to you promptly. I'm looking forward to hearing from you.
They damaged my property by mowing over the storm drain cap and then charged my credit card with a higher than agreed upon rate (despite the fact that a claim was open for the damage). Now, I have two issues to work out with them and I have cancelled future service with this company.
Business response:
Thank you for bringing this situation to our attention. We want to apologize to you for any problems that you have faced because of this. We take customer feedback very seriously, and we want to make sure we address all the issues and correct the wrong. Please, email me at penelope.davis@taskeasy.com so that I can look into your account and resolve the situation to your satisfaction.
They hired a sub contractor to do the services and he never showed. They have changed the services twice, On my second lawn company.
Business response:
Claraine, I apologize for the not-so-stellar experience. A lot depends on the contractor availability in the area and we work hard to ensure that our customers experience great service. Unfortunately, sometimes even the most thought-out plans don't come through, in which case we do whatever we can to correct the wrong. It shows in our records that we haven't charged you yet for the one service that has been performed so far, but if you see any charges on your account, can you please email me at penelope.davis@taske... read more
The work that was done was great but they did not finish the job as discussed. The company surveyed the project by satellite and gave us a price for the whole job. They never completed their task as promised. The back yard was not cut. Their promises to return have never happened as of yet. Hedges and bushes were not trimmed.
Horrendous quality of work from the contractor. First 2 cuts half done at best. Requested redo but it was never done. No call no show for the next 2 scheduled appointments. Emailed TaskEasy numerous times with no response. Total waste of time.
Business response:
Rose, I apologize for the unsatisfactory quality of the service. I would love to look into your account to see how we can correct the wrong and find another contractor if possible. Please email me your address that we have on file at penelope.davis@taskeasy.com, and I will get back to you promptly.
The scheduling was horrible. A lot of flaws with customer service. The lawn company was excellent in quality but customer service was bad. The phone service is not the route to take if you want to contact TaskEasy. The only way I was able to reach someone to complain that my lawn was cut two days in a roll and that I was charged twice. It took two weeks to reach someone who did something about it. Then without my authorization my bi-weekly schedule was switched to an alternately bi-weekly. It didn't sit well with me. I have ... read more
Business response:
Linda, we would like to sincerely apologize for your negative experience with our customer service. We were experiencing high volumes which caused delays in communication. We are happy to say that we are all caught up now, and we hope that going forward we can deliver better customer service to you. I'd like to discuss the matter further and solve any pending issues that you may have. If you could, please email me at Penelope.davis@taskeasy.com. Hope you will give us a chance to make things right. Yours sincerely, Penel... read more
TaskEasy is a total scam. They sound so professional over the phone, however, their actions to get the job done is garbage. I wouldn't recommend them to my worst enemy. What a complete waste of my time.
Business response:
We are extremely sorry to hear about this, and even more sorry to disappoint a customer. This is not by any means reflective of our standards of service and customer satisfaction. We understand there's been a lack of communication on our side as we were looking for a lawn care professional to serve your property. We send regular updates to our customers about their service, but this is not what happened in your case. We are looking into it to see how we can prevent this from happening. We hope that in the future we will... read more
Unfortunately, I've experienced ongoing issues since I hired the company. You can never get through. They are always extremely busy and you have to leave a message to get a call back. Charles Bates informed me that tree trimming, mulching, and gutter cleaning were included in Spring cleaning but along with several other services. He also scheduled the first mow for the incorrect day and suggested for me to wait before getting the Spring cleaning after the first mow. When the gardeners conducted the first mow, we discussed wh... read more
Frequently asked questions about TaskEasy
How is TaskEasy rated?
TaskEasy has a 3.8 star rating with 1,489 reviews.
When is TaskEasy open?
TaskEasy is closed now. It will open at 6:00 a.m.