TaxRise

4.6

Tax Services
Irvine, CA

About this business

Finance Tax Services

Location details

19900 Macarthur Boulevard, Suite 400, Irvine, CA, 92612, United States

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Weekday	Schedule	Status
Mon	8:00 a.m. to 5:00 p.m.
Tue	8:00 a.m. to 5:00 p.m.
Wed	8:00 a.m. to 5:00 p.m.
Thu	8:00 a.m. to 5:00 p.m.
Fri	8:00 a.m. to 5:00 p.m.
Sat	Closed
Sun	Closed

4.613,068 reviews

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Daniel

3 years ago

So far very disappointed in non returned phone calls even when scheduled

Business response:

Thank you for your review, ******. I apologize that you've experienced some communication issues with our team. I can see that you've been assigned a new case manager and that a new call has been scheduled for the 10th of April.

Bobby A.

3 years ago

No review no review no review no review no review no review no review

Rosie

3 years ago

Confusing when it comes to the stars. Is 5 on the left or right. I'm giving him a 5.

Chandra G

3 years ago

Would leave no stars but have to have at least one to post. Contacted them over a year ago and after over a year of paying them instead of my debt while they "worked" my case, they were not able to do anything for me. After hundreds of dollars, phone calls that went unanswered, and a "new" phone system that leaves much to be desired, they let me know today they were not able to reduce my tax debt. What a joke! So I was paying the *** through Performant and I will go back to them. At least my debt was being paid. Now I have n... read more

Business response:

Thank you for your review. We apologize that you've experienced some issues getting in contact with us and I'm sorry to hear that you were not satisfied with your resolution. Please be aware that I have forwarded this to our quality assurance department who will get back to you as soon as possible.

Gregory

3 years ago

I requested their service last yr about march 2022 and it is a yr later and they are not done with my account but I have paid all my fees about 7 grand worth smh I thought it was very expensive but I was like what the h*** as long as it get done. I don't get no updates and they constantly tell me to send in documents that's I have already sent them I'm very disappointed in this company I thought I was gona get a 1 service but I guess not I'm just a little lost for words because I paid for a service that is not my field so I ... read more

Business response:

Thank you for your review, *******. I apologize if you've been experiencing some communication issues. It is never our intend to not give our clients an update on their case. Since your review, I was able to pull up your case and can see that you've since then spoke with your case manager to get the issue resolved.

Clinton N

3 years ago

Was mislead in several aspects of services by initial Case manager and when asked to speak to a supervisor several times no such actions were taken

Business response:

Thank you for your review, *******. We apologize if you've not yet had the chance to talk to a supervisor. I have forwarded your case to our quality assurance department and they'll be reaching out to you shortly.

Deborah

3 years ago

So far they are not very helpful. Trying to send documents or get your case manager to call you back for help is a nightmare. They didn't give us enough time to get the information they wanted it in like 2 days. They think everyone is tech savvy and know how to do things on a smartphone. Some of us like the older generation are not. But I did have a nice young man call me back to answer my questions.

Business response:

Thank you for your review, *******. I apologies for the lack of communication. I have forwarded your case to your case manager and she will reach out to you shortly.

Dawn W.

3 years ago

Very hard to get in-touch with anyone! Many automated messages saying I need to upload more docs that have been uploaded and snail mailed! When I did get in touch, I was informed that my application was finished and no further docs needed, only to receive more requests for more docs again!Started late last year and nothing has happened yet.

Business response:

Thank you for bringing this to our attention. We apologize for the difficulty you experienced in trying to get in touch with us and if there has been some miscommunication about the uploads of documents. I have forwarded your case to our quality assurance department and they'll be reaching out to you shortly.

todd r.

3 years ago

This company misrepresented what they could do for me. I was told that their fee would be based upon the reduction of my tax liability and that they estimated that it would be a reduction of $50,000. Their fee for this would be $13,000. It's a hefty fee, however, worth it if they could get that reduction. They were only able to get me a reduction of $6,000, but are still charging me that $13,000. With the finance charges included, I am now in debt for $17,000 because I hired TaxRise. Worse company ever. I have filed a compla... read more

Business response:

Thank you for your review, ****. We sincerely apologize if you've not been happy with the outcome of your resolution and if there perhaps has been some miscommunication. Our clients satisfaction is always our first priority and I want to assure you that I have forwarded your review to our quality assurance team who will be reaching out to you shortly with further updates.