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TaxRise
- Tax Services
- Irvine, CA
About this business
Location details
19900 Macarthur Boulevard, Suite 400, Irvine, CA, 92612, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Worst company ever! If I could give 0 STARS I would! After paying them an entire year, my issue with the *** have never been resolved. When I call Taxrise to speak with my case manager, she stated I have to wait 10 years for my issue to resolve with the ***. She also stated that in the mean time, I have to let *** take all my money each year after expecting my refund. They are very unprofessional and have no idea how to work with the *** and communicate with the customer. Please DO NOT HIRE this company to help with your pro... read more
Business response:
Hello *********! Thank you for reaching out! We hope your concerns have been addressed and if not, please feel free to reach out to me regarding any questions or concerns you may have! Thank you again and have a great rest of your day!
Predatory loan taken out to pay Tax Rise for services. I realize that this was a predatory loan and requested that I no longer required their services. No services were completed on my behalf. I requested that the loan be refunded back to the loan company. Nothing was ever done by Tax Rise. Im now in default of the loan that I cannot afford. I would help in getting the money refunded back to the loan company.
Business response:
Hi *****, I'm sorry to hear about your experience and the situation with your loan.In order for us to be able to help you with this issue, we would need more information from you. If you could please send me an email at ********************************* that includes a little more detail on what happened here, I'll make sure we get back in touch with you as soon as possible. I have tried to reach out to you via the number we have on file and you are more than welcome to call me back. I hope to hear from you soon and hope you... read more
After several years of sending them paperwork and several Thousand Dollors I still have to cash in my *** and sell my Handicapped Van to pay the **** I can not say anything good about this company. Do not use Tax Rise.******************
Business response:
Good afternoon, My name is Sandra G***** and I work for the Quality Assurance department at TaxRise. My job is to obtain customer satisfaction. I will love to have the opportunity to address your concerns and provide solutions. Please send me an email at ******************* to let me know the best time to reach out. Thank you and have a good rest of your day.
I contacted Taxrise back I 2020 in regards to back taxes owed over $50,000 in hopes of at least getting debt negotiated to an amount I could afford to pay on a monthly basis. Not only did I come out of this situation worst, but taxrise charged me $12,0000 for their services. This is not right and I failed to see how they can advertise a fresh start program when this kind of stuff is happening..I'm pretty upset about my results and looking at a big monthly payment thar I don't know now how I'm going to make it..**** J
Business response:
Good afternoon, My name is Sandra G*****and I work for the Quality Assurance departmentat TaxRise. My job is to obtain customer satisfaction. I will love to have the opportunity to address your concerns and provide solutions. Please send an email at ******************************** with the best time to reach out. Thank you and have a good rest of your day.
I hired Tax Rise over a year ago. I paid a little over $3k for them to help me negotiate with the *** and file my late taxes. It has taken me so long to get anyone to respond. I would call J who was the first person they gave me and weeks later I would finally get a call back. Usually, the response was....it is still being processed. Then I would call and threaten to call the BBB and I would receive a call back. Finally, after a year or more I received the information of...."we were able to get you two thousand off your amou... read more
Business response:
Good afternoon, My name is Sandra G***** and I work for the Quality Assurance department at TaxRise. My job is to obtain customer satisfaction. I will love to have the opportunity to address your concerns and provide solutions. Please send an email at *******************with the best time to reach out. Thank you and have a good rest of your day.
Tax Rise reached out to me in 2019 to help with my tax issues from 2016 to 2018. I paid them for the tax investigation which cost $500 and $5,370 for Resolution towards State and Federal. Since 2019, the only effort that has been made is my Case Manager responding back to emails asking for the same thing over and over again. The *** now has my account in collections and a lien. My case manager told me "Tax Professionals" are trying to contact the state again on February 4th. I called the *** today and their collections *****... read more
Business response:
Hi ******, I'm sorry to hear that you're having a difficult time with your tax situation. TaxRise is committed to providing the best possible service and we take all feedback seriously--both positive and negative. I've reached out directly to our Case Manager on your behalf and she will contact you in regards to your federal resolution during this week. Your State resolution has been expedited and we will have results soon. The *** has different departments and not all departments receive the power of attorney. I can assure ... read more
I contacted Tax Rise on Thursday January 27 2022. Talked with someone VERY helpful. However, I did ask that I needed to look at my expenses over the weekend to determine if I could afford the fee and before making a decision. The person took my account number and GUARANTEED he would "call you on Monday to verify before taking any money." That was the 31st. I texted and called on Saturday, January 30 to let him know NOT to take out the money. I left a voicemail. I received no call that I had contacted them on Saturday nor Sun... read more
Business response:
Hi *********, I'm sorry to hear that your experience with TaxRise was not what you were hoping for. Per our records, it looks like you have been contacted by the quality assurance team and a full refund was issued via check. The post office indicated that the check was delivered to you. We want to apologize for any inconvenience and we want to thank you for allowing us to address your concerns. Thank you and have a good day.
I contacted Tax rise in 2018 to help with tax issues. Paid them Over $3000 never heard a word no resolution. Now that Ive hired a legitimate company to resolve my issues they have contacted me in writing finally and want another $1200 to continue my case. What a joke. They took my money and did NOTHING. Scam artist and liars.
Business response:
Good afternoon, My name is Carlos C****** and I work for the Quality Assurance department at TaxRise. My job is to obtain customer satisfaction. I will love to have the opportunity to address your concerns and provide solutions. Please send me an email at ********************with the best time to reach out. Thank you and have a good rest of your day.
I simply do not want TaxRise services anymore and it was a mistake to respond to the multiple solicitations, emails, phone calls.Tax Rise I simply do not want your services anymore and I am writing here to emphasize clearly that I do not want your services any further. That should not be a problem.Best regards,
Business response:
Good afternoon, My name is Carlos C****** and I work for the Quality Assurance department at TaxRise. My job is to obtain customer satisfaction. I will love to have the opportunity to address your concerns and provide solutions. Please send me an email at ********************with the best time to reach out. Thank you and have a good rest of your day.
Frequently asked questions about TaxRise
How is TaxRise rated?
TaxRise has a 4.6 star rating with 12,928 reviews.
When is TaxRise open?
TaxRise is closed now. It will open on Monday at 8:00 a.m.