Terre Haute Casino Resort

4.3

Casinos
Terre Haute, KY

About this business

Arts & Entertainment Casinos

Location details

4500 East Margaret Drive, Terre Haute, KY, 47803, United States

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4.32,470 reviews

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Baldev

a month ago

Ffff

Candi

2 months ago

I have discussed two times while checking in and out that I am being double charged for my one night stay. I was assured both times that the issue would be resolved. Both Expedia and THC have charged my credit card. Can someone please help?

Business response:

Dear Candi, Thank you for bringing this to our attention. We apologize for any confusion regarding the duplicate charge. Our records show that the refund was processed on 10/30, and as mentioned during your stay, refunds typically take 3–5 business days (excluding weekends) to post, depending on your financial institution. We appreciate your patience and understanding as the transaction completes.

Mark

2 months ago

I woukd have gave a 5 star but the bed was lumpy and hard. It is surprising for a new casino. Comfort inns have pillow top beda.

Business response:

Dear Mark, Thank you for sharing your feedback. We’re glad to hear you enjoyed your stay overall and appreciate your comments about the bed. We’re sorry to hear it wasn’t as comfortable as expected. Your feedback helps us identify where we can improve, and we’ll be sure to share your comments with our team as we continue to enhance the guest experience. We hope you’ll consider staying with us again in the future.

Sally

2 months ago

We wrote our concerns about lack of housekeeping services and hand-delivered to front desk upon checkout. Basically, during our two night stay a housekeeper did not make our bed, pick up the room or replenish coffee bar supplies. We had to approach a housekeeper one evening to ask for additional coffee cups and coffee. No other concerns with this beautiful, elegant hotel. If the housekeeping glitch could be addressed we would give this property 5 stars in all areas.

Business response:

Dear Sally, Thank you for taking the time to share your detailed feedback. We're truly glad to hear you enjoyed the beauty and elegance of our hotel, though we regret the lapse in housekeeping service during your stay. This is certainly not the experience we aim to provide, and your comments have been shared with our housekeeping leadership team to ensure proper follow-up and improvement. We appreciate your understanding and hope to have the opportunity to welcome you back for a flawless stay in the future.

Christine

2 months ago

Make it easier to call about making a reservation and any promotional offers. I only had the phone answered once and it was after I booked through Expedia. The Reservation Counter through travel pass had poor service. I had a very condescending conversation with Mike and he could not explain why the charge was $50 more with their reservation. Also couldn’t answer any of my promotional offers questions about room perks. As a matter of fact, I called five times at various numbers I had for the casino resort. The call would say... read more

Business response:

Dear Christine, Thank you for taking the time to share your experience. We sincerely apologize for the difficulties you encountered when trying to reach us and for the frustration caused by the lack of follow-up. This is not the level of service we aim to provide, and your feedback will be shared with our team to ensure calls and inquiries are handled more efficiently moving forward. We also regret the confusion regarding rates and promotional offers through third-party booking sites. We always recommend booking directly wit... read more

Marla Jan

2 months ago

The check in was so bad, can't get past anything else. Almost 3 hours past check in before we could get into our room. The man that checked us in was rude. No sorrys or anything. Check out, no how was your stay. Or anything. Seems like they are trying to push the casino on you. They have 5 restaurants on site, but only one was open. I was there for the covered bridge festival, not the casino. The rooms are nice, However, there was someone's medication on the bathroom floor so it wasn't cleaned well. Beds was comfortable and ... read more

Business response:

Dear Marla, Thank you for taking the time to share your feedback. We sincerely apologize for the challenges you experienced during check-in and the lack of courtesy you described from our team. This is not the impression we want to leave, and we regret that your stay did not reflect the high standards of service and cleanliness we strive to maintain. Your comments have been shared with our management team to ensure these concerns are addressed and used for additional training. We’re also sorry for the limited dining options ... read more

joseph

3 months ago

Business response:

Dear Joe, Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not fully meet your expectations. Your comments are valuable and will be shared with our team as we work to improve our guest experience. We hope to have the opportunity to welcome you back and provide a stay that exceeds your expectations.

JEFF

3 months ago

Was not allowed to stay as 17 year old son could not enter room.

Business response:

Dear Jeff, Thank you for sharing your feedback. We apologize for any inconvenience caused. Our property has a minimum check-in age requirement of 21, which is in place to ensure the comfort and safety of all guests. We understand this may have been disappointing and appreciate your understanding of our policy.

garth

3 months ago

took 10-15 minutes to wait for the one staff member to get off the phone for check in…

Business response:

Dear Garth, Thank you for sharing your feedback. We apologize for the delay you experienced during check-in and understand how frustrating that can be. Your comments have been shared with our team to help improve our responsiveness and ensure a smoother experience for our guests. We appreciate your patience and hope to have the opportunity to serve you better on your next visit.