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Terre Haute Casino Resort
- Casinos
- Terre Haute, KY
About this business
Location details
4500 East Margaret Drive, Terre Haute, KY, 47803, United States
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Check in says 4pm. We arrived at 9pm and there wasn’t a room ready
Business response:
Dear Jason, Thank you for sharing your experience, and please accept our sincere apologies for the delay you encountered at check-in. We completely understand how frustrating it must have been to arrive well after the standard check-in time and not have your room ready. This is certainly not the level of service we aim to provide, and we are actively looking into what caused the issue to ensure it does not happen again. Your feedback is extremely valuable, and we appreciate you bringing it to our attention. We hope you’ll co... read more
This hotel was like a ghost land. There are no services available (allegedly only offered on weekends?) A huge disappointment.
Business response:
Dear Kathleen, Thank you for taking the time to share your feedback. We're truly sorry to hear that your stay did not meet your expectations and that you found the hotel lacking in services during your visit. We understand how important it is for our guests to have access to amenities and support throughout their stay. While some services are currently limited to weekends due to operational adjustments, we regret that this was not clearly communicated prior to your arrival. Your comments highlight an important gap, and we ar... read more
This casino is ok, Would I return probably not. 6.75 for a beer, The building is beautiful, The reason for coming here lacks as a casino and a resort hav1that's obviously not true
Business response:
Dear Mark,Thank you for sharing your feedback. While we're pleased to hear you appreciated the beauty of our property, we're sorry to learn that your overall experience didn’t meet your expectations.We understand that value and amenities play a big part in choosing a destination, and we’re continually working to enhance both our casino and resort offerings. Your comments are valuable and will be shared with our team as we strive to create a more enjoyable experience for all our guests.We hope you might consider giving us ano... read more
NO UNDER 21 GUESTS This is a review for both the hotel and hotels.com. The hotel does not allow guests under 21 to stay at the hotel even if accompanied by a parent/adult. This was not stated in the hotels.com listing.
Business response:
Dear Joseph,Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience caused during your experience.Our policy regarding the minimum check-in age of 21 is in place to ensure the comfort and safety of all our guests and is clearly stated in the hotel policies section on our website and at the property. However, we understand how frustrating it can be when this information is not prominently displayed on third-party booking platforms.We are currently working with our partners, including... read more
Business response:
Dear Barbara, Thank you for sharing your feedback. We are sorry to hear that your experience did not meet expectations. Providing excellent service and a comfortable stay is our top priority, and we regret any inconvenience you encountered. We take all guest concerns seriously and would appreciate the opportunity to address them further. Please reach out to us directly so we can better understand your experience and work towards a resolution. Your feedback helps us improve, and we hope to have the chance to provide you with ... read more
The place had a nice casino playing area. Check in was okay customer service not so much safety and communication not so much. Gor done playing slots the. Went to bed around 1am was sleeping awesome! 3-3:30 alarm went off in room loud noise lights it was as if the room won the grand tried to gwt some more rest. Nope got up after 6am grabbed a coffee and headed down to go outside before that spoke to the desk about what happened he explained a tornado warning i said ok and the room we was in was a disability room. And thats w... read more
Business response:
Dear Crystal, Thank you for sharing your experience with us. We sincerely apologize for the disruption during your stay and for any frustration you encountered regarding communication and customer service. Our goal is always to provide a comfortable and accommodating environment for all guests, and we regret that we fell short in this instance. The safety of our guests is our top priority, and during emergency situations like tornado warnings, certain safety protocols are automatically activated, particularly in accessible r... read more
I didn't like i was locked out my room for over hour. Told them my key didn't work. So they said they fixed it but not. Did this three times finally the lady that was doing the keys she came to door with us. Sge tried keys and tried her main key didn't work.(room 320) so she called maintenance he worked with door couldn't get nothing. So he called some more guys for help. They got it all done with in a hour. I just set and watched. I asked for a free room for my i convenience they said they would let there manger know but i ... read more
Frequently asked questions about Terre Haute Casino Resort
How is Terre Haute Casino Resort rated?
Terre Haute Casino Resort has a 4.3 star rating with 2,322 reviews.
When is Terre Haute Casino Resort open?
Terre Haute Casino Resort is open now. It is open 24/7.