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Terre Haute Casino Resort
- Casinos
- Terre Haute, KY
About this business
Location details
4500 East Margaret Drive, Terre Haute, KY, 47803, United States
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No food, except a breakfast joint with limited menu and times open. Both restaurants were closed until Thursday. The penthouse was closed until Wed. No room service.
Business response:
Dear Rumu, Thank you for taking the time to share your feedback. We’re sorry to hear that our dining options did not meet your expectations during your stay. While some of our restaurants operate on a limited schedule during the week, we do offer The Soda Shoppe on the casino floor as a convenient option for snacks and light bites. We also want to clarify that while housekeeping service is available upon request, we currently do not offer in-room dining (room service for food). We appreciate your comments and are continuousl... read more
Hotel was nice and new. It is middle of nowhere and there isn’t much else to do. There are no shops. The coffee was not good and way overpriced. The room was spacious and the free water and fridge was nice. We liked the rooftop bar, but were disappointed that the outdoor area was closed and the service was just ok.
Business response:
Dear David, Thank you for taking the time to share your feedback. We're glad to hear that you enjoyed the spacious room, complimentary water, and the convenience of having a fridge. It's also great to know you liked our rooftop bar — it's one of our favorite features too! We’re sorry to hear that some aspects of your stay didn’t meet expectations. We appreciate your comments about the coffee pricing and quality, and we’ll be sure to review this with our team. We also regret that the outdoor area of the rooftop bar was closed... read more
trying to register was a complete disaster! They said we could check in and then told us to wait another hour. An hour later we were told to wait a little longer! We finally got a room. But we will not come back!
Business response:
Dear Shirley, Thank you for sharing your experience. Please accept our sincere apologies for the inconvenience you faced during check-in. We understand how frustrating it must have been to be told repeatedly to wait, especially after being informed your room would be ready. This is certainly not the impression we want to leave, and your feedback has been shared with our front desk and housekeeping teams to ensure better communication and more accurate room readiness updates in the future. We truly regret that this impacted y... read more
I liked the facility. Although expedia showed me that there were no rooms available for the date i put in. When i got there they had several rooms available. So i was not happy with expedia.
Business response:
I am glad you got to stay with us. Please call the hotel directly if you have any issues in the future. Hope to see you again in the future!
This Casino/hotel is relatively new it's very clean and nonsmoking. The room we had was a corner suite and very large and nice.The only drawbacks were there wasn't a microwave and the exhaust fan ìn the bathroom didn't work, also we weren't aware that if you book Monday thru Thursday your dinning choices are very limited the two main dinning restaurants they have don't operate until basically the weekend which means you have to drive else where to eat...very disappointing this place is isolated nothing around until you drive... read more
Business response:
Dear Malcolm, Thank you for your recent stay and for taking the time to share your feedback. We’re glad to hear you enjoyed the cleanliness of our property and the comfort of your corner suite. We do apologize for the inconveniences you experienced. Your comments about the bathroom fan and the lack of a microwave are noted and will be shared with our maintenance and management teams for review. Regarding dining availability, we understand how frustrating it can be to find limited options during the week. While some of our ve... read more
Business response:
Dear Gregory, Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations. A 4 out of 10 is certainly not the impression we aim to leave, and we’d appreciate the opportunity to learn more about what went wrong during your stay. Your comments are important to us as we work to improve the experience for all our guests. Please feel free to reach out to our management team directly so we can address your concerns personally. We hope to have the chance to welcome y... read more
We registered on line with 3 adults. However, nowhere did it say adults had to be 21. We weren't even allowed to enter.
Business response:
Dear Doris, Thank you for your feedback. We understand how frustrating it must have been to arrive and be unable to check in. Our hotel does have a 21+ age policy, which is clearly stated on all our booking platforms, including Expedia. We do our best to ensure this information is visible during the booking process to avoid any confusion. We apologize for the inconvenience and hope to have the opportunity to welcome you in the future when the policy requirements are met.
Check in says 4pm. We arrived at 9pm and there wasn’t a room ready
Business response:
Dear Jason, Thank you for sharing your experience, and please accept our sincere apologies for the delay you encountered at check-in. We completely understand how frustrating it must have been to arrive well after the standard check-in time and not have your room ready. This is certainly not the level of service we aim to provide, and we are actively looking into what caused the issue to ensure it does not happen again. Your feedback is extremely valuable, and we appreciate you bringing it to our attention. We hope you’ll co... read more
This hotel was like a ghost land. There are no services available (allegedly only offered on weekends?) A huge disappointment.
Business response:
Dear Kathleen, Thank you for taking the time to share your feedback. We're truly sorry to hear that your stay did not meet your expectations and that you found the hotel lacking in services during your visit. We understand how important it is for our guests to have access to amenities and support throughout their stay. While some services are currently limited to weekends due to operational adjustments, we regret that this was not clearly communicated prior to your arrival. Your comments highlight an important gap, and we ar... read more
Frequently asked questions about Terre Haute Casino Resort
How is Terre Haute Casino Resort rated?
Terre Haute Casino Resort has a 4.3 star rating with 2,470 reviews.
When is Terre Haute Casino Resort open?
Terre Haute Casino Resort is open now. It is open 24/7.