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Terre Haute Casino Resort
- Casinos
- Terre Haute, KY
About this business
Location details
4500 East Margaret Drive, Terre Haute, KY, 47803, United States
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Loud HVAC system that does not have an on/ off option couldn't sleep is was so loud. Staff pretended to be suprised learning this.
Business response:
Kevin, thanks for letting us know. We will discuss this with the staff and the facilities people.
Too damn cold! The noise of the fan in the room is too loud! The air movement on the casino flood, made our time very difficult! Thanks, good luck, I do not see another visit anytime soon!
Business response:
David, very sorry to hear about your experience. Would really appreciate more detail.
Great Hotel, raping slot machines The Hotel is new and world class. This explains why they have the slot machines set up to rake people over the coals. They are obviously trying to get the $290,000,000 back as quickly as possible For this reason, we may stay at the hotel, but won’t play in the casino. You simply could t lose money any faster
Business response:
Kevin, thanks for your comments about the Hotel.
Business response:
Dear Jeremy,We are sorry to hear that you did not enjoy your stay with us. We do hope that you will give us another chance to meet your expectations in the future.
Business response:
Dear Natalie,Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience at Terre Haute Casino Resort did not meet your expectations. Your satisfaction is very important to us, and we are deeply concerned about the issues you have raised.We take all feedback seriously and are committed to making improvements based on our guests' experiences.
Disappointed Our room was attractive but the mattress so soft it was difficult to sleep on. My husbands side of the bed was already broken down and unless he laid toward the center he would almost roll out of bed. Disappointing for a brand new hotel that’s only been open a few months! Although this casino resort lists several restaurants only one is open for lunch or dinner during the week and the food not appealing or tasty. We made the most of our two night stay but will not return.
Business response:
Dear Diana,Thank you for sharing your recent experience with us. We sincerely apologize for the inconveniences you encountered during your stay at our brand-new hotel.We are truly sorry to hear about the issues with the mattress in your room. Your feedback regarding its softness and the condition of your husband's side has been noted, and we will promptly address this matter with our maintenance team to ensure all our rooms meet the highest standards of comfort.Regarding your dining experience, we regret that our restaurant ... read more
Two negatives. 1) They charged us a resort fee, and the pool wasn't open! 2) They have this asinine rule that you are NOT ALLOWED to take your coffee from the casino to your hotel room!!!!!!!!!!!!!!!!!!!!!!!!
Business response:
Dear Roger,Thank you for sharing your concerns with us. We understand your disappointment regarding the resort fee and the closure of our pool. Please accept our sincerest apologies for any inconvenience caused during your stay.Regarding the resort fee, this charge helps us maintain and improve our amenities and services to ensure an exceptional experience for all our guests. We aim to be transparent about this fee during the booking process and provide detailed information about what it covers. Your feedback will be taken i... read more
Key doesn't work and no help! Very nice room - but check-in was a nightmare. The key did not scan - so we pulled our suitcase back down to the front desk - they swiped the key again, acted like we were cray and didn't know how to operate the room key and sent us back up to try again. The key did not work. We pulled our suitcase down to the lobby again. The gentleman at the desk acted like we weren't doing something correct and swiped the key again and handed it to me. I asked if it would work this time - because me husband w... read more
Business response:
Hello Guest, We appreciate your comments on our accommodations. Your feedback on the Key Fob issues with your room is valuable and we will take it into consideration for future improvements. We hope you had a wonderful stay overall and look forward to welcoming you back in the future.
The rooms were nice and the corner suites were amazing! However, I do not like the $10 daily resort fee. You dont get preferred parking, so you park with everyone else and it's packed, so we were stuck way out everyday. The wifi is not secured, so we asked why the charge? We were told so we can have access to the gym and pool. The pool is not open and those things are included with EVERY HOTEL!!!
Business response:
Hello Timothy, We are thrilled to know that you enjoyed the features of our Corner Suite room. We can assure you that our wi-fi connection is secured and you were connected to the guest wi-fi for the property. As posted on our website and relayed at the Welcome Desk the pool opens the beginning of July. We do hope that you will give us another opportunity for us to provide you with an exceptional stay.
Frequently asked questions about Terre Haute Casino Resort
How is Terre Haute Casino Resort rated?
Terre Haute Casino Resort has a 4.3 star rating with 2,322 reviews.
When is Terre Haute Casino Resort open?
Terre Haute Casino Resort is open now. It is open 24/7.