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The Ark Veterinary Clinic
- Veterinarians
- Eugene, OR
About this business
Location details
4965 Barger Drive, Eugene, OR, 97402, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | 8:30 a.m. to 5:30 p.m. | |
| Sun | Closed |
A few weeks ago our cat stopped eating and began rapidly began losing weight. After a few days of her not getting better we called our regular vet, but they had no openings, and were recommended Ark Vet Clinic, who was able to see us very quickly. I unfortunately wasn't able to go myself due to work, so rushed my partner and kitty over. The initial exam was reasonable ($82) and we were suggested a blood test that also seemed reasonable ($300), but no clear cause was found other than the possibility of stomach cancer or a bl... read more
Business response:
Jeff, I am so sorry to hear of the passing of Clea. My heart goes out to you and Khristina during this difficult time. I have a fondness for black cats as I have one myself who is getting closer to that moment that you both recently faced. We at The Ark appreciate all feedback and thank you for taking the time to bring this to our attention. Pricing is a delicate process Jeff, but I will look into this matter further and, again, am grateful that you took the time to let us know some of the experiences you had. While we ... read more
They work every day which has been a godsend! Excellent place to put an animal down, very compassionate! They have some good docs and some not so good. Not the right vet practice for animals that are not very friendly or who don't like vet visits as the vets are adament about removing animals from room to do most things. Billing practices are questionable: recently I was told a post-op visit would be free and then charged, and then told, "that's just how it is in medical practices."
Business response:
Hello Marra, Thank you for taking the time to share your feedback about your experience at The Ark Veterinary Clinic. We appreciate your honest review and value your input. We are sorry to hear that you had some concerns during your visit. Our team strives to provide compassionate care and we regret any instances where our service fell short. We understand that some animals may feel uneasy during vet visits, and we aim to ensure their comfort and safety. Regarding your billing concern, we apologize for any confusion that ... read more
I do not recommend!!!!! My five month old cat got sick a week ago today. He stopped eating, he was constantly throwing up, not playing, etc. I finally took him here on Sunday. They did an ultrasound and x-rays told me that they couldn’t see a defined structure stuck inside, but something could potentially be stuck in there. They told me my options were to either give him an anti-nausea vomiting pill, or to do an exploratory surgery. I chose to do the pill, and was told to keep an eye on him for 24 hours for any puking, and i... read more
Business response:
Thank you for providing your feedback and letting us know about your experience, Nikki. We offer our sincerest condolences with the loss of Simba here from the Clinic. You lost a friend, a companion, a constant love in your life which I can only imagine must feel unendurable. At The Ark, we strive to provide quality care to our patients and options for our pet-parents. We set a high standard for ourselves and are truly sorry to hear that we did not meet your expectations nor at the outcome you had at the secondary clinic. I ... read more
My family and I have gone to Ark for years. Unfortunately I had tried to get my cat medication and appointment I called several times in 3 weeks no one ever tried to get ahold of me I called one last time and was put on a waiting list my pet had been seen there for a similar problem Every person I talked to on the phone told me a different story and they’d call me back. A month later still no help. Ended up at emergency vet. I’m sad to think it’s about money andd not animals anymore. I really liked this clinic in the past... read more
Business response:
Hi Tina, we are sorry to hear about your recent experience here at The Ark. We did create a waitlist for those in the community and try to prioritize pets to fit them in every day of the week. When other clinics in the community shortened their hours, we extended ours. When others stopped accepting new patients, we did the opposite and welcomed those in the Eugene community needing care. What this does do, is push out appointments sometimes, but we work every day to work through our lunches and squeeze appointments in that ... read more
My dog has been coming here for years. The last year has been a nightmare as far as customer service. My dog needs sedatives so I can cut his hair. I was emailed the prescription. I walked into the clinic to pick up the meds which took about 20 minutes. I gave my dog the medication according to directions and it was like I didn’t give him anything at all. I called the clinic first thing Monday morning around 9am. I was told one of the vets would call me back. It’s now Thursday at 3pm will still no call back. I spent... read more
Lack of communication regarding your pets and staff not welcoming patients and clients.
Business response:
We again apologize and responded to your other review from April 12th.
If you think something is wrong with your pet, take it here. It's $65.00 for a conformation. Better to save your money and stay home
Business response:
All of those things were evaluated and notated. A treatment plan for dental care was also made and declined. I can call you tomorrow to review it again if that would help.
Frequently asked questions about The Ark Veterinary Clinic
How is The Ark Veterinary Clinic rated?
The Ark Veterinary Clinic has a 4.5 star rating with 958 reviews.
When is The Ark Veterinary Clinic open?
The Ark Veterinary Clinic is open now. It will close at 5:30 p.m.