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The Ashford at Sturbridge
- Assisted Living Facilities
- Hilliard, OH
About this business
Location details
3700 Sturbridge Ct, Hilliard, OH, 43026, United States
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I recently put my application in, was accepted and already have a room number assigned. I have nothing but great things to say about the Ashford, its staff, and the amenities provided. All were well above my expectations and I will be moving in hopefully very shortly. You really need to come by and visit the place, give it the once or twice over, meet the staff, even the maintenance folks, and you will agree with me, this place is absolutely fantastic!!!!!
This is a brand new facility and it's beautiful. The one bedroom units seem perfect for a single senior. There is a refrigerator and microwave in the kitchen, which provided some level of independence. I was also very impressed with the staff. Even though the facility does not open until [date removed], [name removed] offered us a tour on a Sunday to accommodate our schedule. We met the facility director, nursing director, and chef and everyone was very friendly and excited for their new facility to open.
The cleanliness is a 3 for the apartment cleaning and laundry leave more to be desired. Not always done well. Mom likes their food and staff friendliness. Their PT and OT are responsive and gives us feedback when they work with her. I'm not happy with the apartment cleaning. If they miss the trash can they let trash stay on floor. Clean laundry is not put away so dirty clothes in shower or on floor or on chair since laundry basket hasn't been emptied. We provided 2 laundry baskets to alleviate this issue and now both baskets... read more
The facility itself is beautiful and the apartments are nice, however for an assisted living facility they didn't want to do much of the "assist" Getting the agreed upon assists (present during showers 3xs a week, laundry, assisting w hearing aides, checking on him to get him to the dining room or see if he needed help getting dressed. My father was supposedly on a floor for a higher level of care and more often than not, when visiting after lunch, early evening hours or weekends, there was absolutely no one on the floor. I ... read more
We would not recommend this to a friend because my mother's care was poor as she was in her final days. They do not have enough staff to take care of all the residents. Their advertising is very misleading, leading. Want to think that they have 24 hour nursing care when they do not. We picked this, because it seem to be the best value however, with what we know now we would be never picked it again
I would never never never recommend this place The place looks clean but when I went to clean something off the floor the paper towel was black. So looking clean and being clean are too different things. On multiple occasions I found my husband saturated in urine. Multiple used diapers in the floor and toilet backed up. Even when providing medicine instructions to the head nurses u found they were making many mistakes with his medications. Head nurse pharmacy and working nurse had very poor communication. Also meds are given... read more
The main reason we went here in the first place was because of certain staff who we really liked but they have all left and it is chaos. Because they are short staffed, things are not being done as they should be. They have never been fully staffed since she moved in. We are constantly having to do things that they say they would be doing. One of the main reasons we moved her here was because of the activities and they don't have any going on because they cannot find an activities director. They are raising the prices 8% and... read more
Frequently asked questions about The Ashford at Sturbridge
How is The Ashford at Sturbridge rated?
The Ashford at Sturbridge has a 4.1 star rating with 83 reviews.
When is The Ashford at Sturbridge open?
The Ashford at Sturbridge is open now. It is open 24/7.