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The BEAST Speedboat Ride - Downtown
- Boat Charters
- New York, NY
About this business
Location details
89 South St, New York, NY, 10038, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 7:00 p.m. | |
| Tue | Closed | |
| Wed | 11:00 a.m. to 7:00 p.m. | |
| Thu | 11:00 a.m. to 7:00 p.m. | |
| Fri | 11:00 a.m. to 7:00 p.m. | |
| Sat | 11:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
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I will never come back here again. Checked my bank statement and my waiter added an additional $37 to my bill as a tip on top of the 25% he was already tipped
Business response:
Hi Chelsea, we are sorry for this inconvenience and I assure you this was not done intentionally, Can you email me directly @rstrazza@nycl.com with your order number and information and I will take care of this for you. I look forward on hearing back from you! Best, Robert Strazza, Director, Guest Experience, rstrazza@nycl.com
horrible service. took about 30 minutes to get our drinks (a small bucket of beer for $40 and a small pitcher of margarita for $55). our waitress ignored us the entire time until we were almost back at the dock. there weren’t any utensils or napkins. no plates just greasy food served in cheap cardboard containers. you’d think the lobster would be the best part since it’s a “Lobster co” but surprise! the lobster was horrible too. overcooked, unseasoned, bland food with an even more bland presentation. the boat sits at the doc... read more
Business response:
Hi Charles, we are sorry to hear you did not enjoy your visit to North River Lobster Company. We take enormous pride on providing all our guests with some good food and a relaxing experience on the water, we are sorry that this was not what you experienced. Please email me directly at rstrazza@nycl.com with a number I can contact you so I can make this visit up to you. Look forward on hearing back! Best, Robert Strazza, Director, Guest Experience, rstrazza@nycl.com
RecommendedGreat service! Great lobster 🦞 rolls and beautiful views
Business response:
We are so happy to hear you had a wonderful cruise! Thank you for sharing!
Recommendedel paseo mismo y el menú.
Business response:
Such a great photo! Thank you for sharing! We hope you had a wonderful time.
RecommendedThe food was delicious! Beautiful scenery and our waiter was courteous and efficient. The soup is a MUST HAVE 😋
Business response:
We are so thrilled you had such a wonderful time with us! Thank you for taking the time to share this!
Disgusting good, for ridiculous high prices!
Business response:
Hi Sandy. We are so sorry you didn't love your lobster boat experience. We always value hearing customer feedback, so if you wish to share more please feel free to reach out to guestservices@nycl.com with more details.
Terrible customer service I would never go back there again
Business response:
Hi Yolande. We are so sorry you didn't love your lobster boat experience. We always value hearing customer feedback, so if you wish to share more please feel free to reach out to guestservices@nycl.com with more details.
Frequently asked questions about The BEAST Speedboat Ride - Downtown
How is The BEAST Speedboat Ride - Downtown rated?
The BEAST Speedboat Ride - Downtown has a 4.5 star rating with 22,271 reviews.
When is The BEAST Speedboat Ride - Downtown open?
The BEAST Speedboat Ride - Downtown is open now. It will close at 7:00 p.m.