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The BEAST Speedboat Ride - Downtown
- Boat Charters
- New York, NY
About this business
Location details
89 South St, New York, NY, 10038, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 7:00 p.m. | |
| Tue | Closed | |
| Wed | 11:00 a.m. to 7:00 p.m. | |
| Thu | 11:00 a.m. to 7:00 p.m. | |
| Fri | 11:00 a.m. to 7:00 p.m. | |
| Sat | 11:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
The whole lobster has no meat and is not 1.25 lbs. Don't order the lobster dinner. It's not worth it! The service was bad. Ordered water and did not receive any. The dish also came without forks. Never coming back again.
Business response:
We apologize that you did not have the grand experience you had expected, Cindy. Customer service is the utmost importance to our company. We apologize if this was not demonstrated properly. We appreciate your feedback and will be investigating this further. We hope you will visit us again so we can improve your opinion of our services. Best Regards, Jessica W.
Honestly the boat sail on the Hudson is nice the watermelon mule is delicious but I sat in the top deck and the cushioned seats got my shorts wet! I couldn’t figure out how water was up there. Myself and friend were the first ones on the boat and gave our food order 1st. We watched partiesvof 4 or more get served 1st! Our waiter Manual was nice but act like he didn’t have a clue. The Buffalo wings although big weren’t very flavorful and the lobster rolls hardly had any meat! It was my friends birthday she told him but he nev... read more
Business response:
We apologize that you did not have the grand experience you had expected, Tracy. We are working hard to improve our service and our timing. Thank you for bringing this to our attention, we will be sure to take your feedback into consideration going forward. We hope you will give us a chance to change your opinion of our services the next time you are in the city. Best Regards, Jessica W.
We were in NYC in June and the Beast was shut down due to mechanical issues. The website indicated that it would be up and running again by a certain date, so we purchased tickets. However, when we arrived it was broken again. We left town the following day and could not use our tickets. NO ONE WILL RETURN MY CALLS/EMAILS so that I can get a refund. Please let me know how to get refunded!
Apperently trying to harass customers when they are not looking is okay: A friend of the bartender kept approaching me behind my back making gestures like a child and provoking me to anger while I was with my girlfriend. Could have been racist motivated. It But it did not work. I did not let it ruin my evening and stayed calm. I kept an eye on him until he walked off for a bit. It was Saturday evening 07/21/18 between 08:30 and 09:00 P.M. in case management sees this/has cameras.
Business response:
Takahiro, Thank you very much for your feedback. We would like to investigate this matter. Can you email me at zlieberman@nycl.com. Thank you!
So I have to start this off my saying that this rating is not for the dinner cruise, yacht staff or food. This is for their customer service and reservation’s staff. I booked a dinner cruise for my husband’s birthday that fell in May. It had to be rescheduled due to it raining (I didn’t spend all this money to only be refined to the lower portion of the boat). The only weekend night we had available was June 9th. The staff rescheduled it and didn’t charge me because of the weather but I was informed that, if I had to resch... read more
Business response:
Dyanna, I apologize for the inconvenience you have faced with trying to rebook your cruise. Can you email me directly at zlieberman@nycl.com so we can resolve this matter. Thank you for you time. Zachary Lieberman- New York Cruise Lines Guest Services Manager
Frequently asked questions about The BEAST Speedboat Ride - Downtown
How is The BEAST Speedboat Ride - Downtown rated?
The BEAST Speedboat Ride - Downtown has a 4.5 star rating with 22,277 reviews.
When is The BEAST Speedboat Ride - Downtown open?
The BEAST Speedboat Ride - Downtown is closed now. It will open tomorrow at 11:00 a.m.