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The Catalina Hotel & Beach Club
- Hotels
- Miami Beach, FL
About this business
Location details
1732 Collins Ave, Miami Beach, FL, 33139, United States
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Exceptional hotel
MUY MUY MAL EL HOTEL PARECE COMPLENTAMENTE ABANDONADO POR EL DUENO QUE PIENSA NADAMAS A HACER DINERO Este hotel no merece para nada las estrellas que tiene .el primer dia no habia toallas e tenido que bajar por pedirla ,el secundo dia una toalla por dos .Hemos pedido UNA SUITE CON DESAYUNO INCLUIDO si podemos llamar esto desayuno (horible) mi mujer queria un cafe y yo un the el paquete chiquito de the e tenido que pagar 4.50 dolares por dia (tengo la factura a su disposicion) el grifo no tenia el filtro que permite que el ag... read more
Business response:
Thank you for taking the time to share your detailed feedback, Jean. We’re very sorry to hear that your experience did not meet your expectations. We understand how frustrating it must have been to encounter issues with the towels, in-room amenities, and pool areas. Please know that we take your comments seriously and will share them with our management and maintenance teams to address the concerns you’ve mentioned. We appreciate your note about the breakfast and will review it with our restaurant management to ensure it bet... read more
It was good over all The restaurant is over priced or I got over changed . Pool was dirty every time I attempted to go for a swim . Had food and hair in it for 2 days without anyone cleaning it . Hours of poor operations says 9 but it really opens at 10 am. The stuff was nice , location was great
Business response:
Thank you for sharing your feedback. We’re glad to hear you found our staff friendly and our location convenient. We sincerely apologize for the concerns you experienced regarding the pool cleanliness, restaurant pricing, and operating hours. This does not reflect the standards we aim to provide, and we will be addressing these matters with our team to ensure improvements are made. Your comments are very valuable to us, and we appreciate the opportunity to learn from them. We hope to welcome you back in the future for a much... read more
Very Poor The pool I don’t
Don’t let them put you in that first building I didn’t like that I had so many issues with the rooms. I liked that the staff was very welcoming and helpful.
Business response:
Thank you for your feedback. We are glad to hear that our staff made you feel welcome and were helpful during your stay — that is something we take great pride in. We are truly sorry to hear about the issues you experienced with your room. Your comfort is important to us, and we’ll be looking into what went wrong to ensure a better experience moving forward. We appreciate your comments and hope to have the opportunity to make it right on a future visit. - GR
Choose somewhere else on Collins. My first room was disgusting, it was dirty like it had not been cleaned yet. They did upgrade my room for free so that was nice. It was better in cleanliness. If I needed anything I had to walk outside to the front desk. That was less than favorable. They also didn’t have an area with a microwave, no cups or ice anywhere and the restaurant downstairs is separate from the hotel so they wouldn’t provide even plastic cups and silverware. For almost $700 for 4 nights, they’re lacking extremely. ... read more
Business response:
Thank you for sharing your experience with us, Bryasia. While we’re glad our team was able to provide you with a room upgrade, we’re very sorry to hear about the cleanliness issues, lack of amenities, and the difficulty you faced with charges and communication. Regarding the minibar charge, we would be happy to investigate this further. Please reach out to us directly or through your Booking.com representative and we’ll do our best to resolve the matter promptly. We understand your frustration and regret that your stay did n... read more
Bad
Wish I had some money back, wouldn’t say it’s worth it the room was absolutely disgusting, I felt itchy on the bed, dust over the toilet roll and rush everywhere The staff and location were excellent
Business response:
Thank you for your feedback. We're glad you appreciated the staff and location, but we're very sorry the room didn’t meet expectations. We'll make sure your concerns are addressed promptly to improve the experience.
Poor
Frequently asked questions about The Catalina Hotel & Beach Club
How is The Catalina Hotel & Beach Club rated?
The Catalina Hotel & Beach Club has a 3.7 star rating with 7,375 reviews.
When is The Catalina Hotel & Beach Club open?
The Catalina Hotel & Beach Club is open now. It is open 24/7.