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The Chateau Restaurant Woburn
- Restaurants
- Woburn, MA
About this business
Location details
311 Mishawum Rd, Woburn, MA, 01801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:30 a.m. to 8:30 p.m. | |
| Tue | 11:30 a.m. to 8:30 p.m. | |
| Wed | 11:30 a.m. to 8:30 p.m. | |
| Thu | 11:30 a.m. to 9:00 p.m. | |
| Fri | 11:30 a.m. to 9:00 p.m. | |
| Sat | 11:30 a.m. to 9:00 p.m. | |
| Sun | 4:00 p.m. to 8:30 p.m. |
The food was okay and the service was mediocre. Server would come by ask what we would like then leave for 15-20mins.
Business response:
Hi John, we appreciate your feedback and are sorry to hear that both the food and service fell short of expectations. We strive to provide attentive, timely service and will be sure to share your comments with our team. We hope you’ll consider giving us another try in the future.
We were there for a group lunch on a quiet Friday at noon. The food took an hour to arrive with no heads up from the wait staff that the kitchen was slammed (which would be odd as there were very few people in the restaurant so not sure why it took so ling). One of our party told me that when my food arrived and I asked for it to be wrapped to go (since I was under time pressure) that the waitress rolled her eyes behind my back. Summary: customer service awful.
Business response:
Howard, thank you for your feedback. We're truly sorry to hear about your experience at The Chateau Woburn. Your concerns about the wait time and staff behavior are not in line with the standard of hospitality we aim to provide. Even on quieter days, your time and satisfaction are important to us. We'll be addressing this with our team to ensure better communication and service moving forward. We appreciate your input and hope you’ll give us another opportunity to provide the quality dining experience we’re known for.
Server was attentive and friendly. Place was noisy and food was sub par. High end Olive Garden
Business response:
Thank you for your feedback. We're glad to hear that you found the service attentive and friendly. We apologize that the noise level and food quality did not meet your expectations. Your comments are important to us, and we will work on improving these aspects to enhance your future dining experience. We hope you'll give us another chance to serve you better.
The waitress was lovely; the food was terrible. The cost was exorbitant for what we were served.
Business response:
Paula, we sincerely appreciate your feedback, although we're very sorry to hear that your dining experience did not meet your expectations. We're glad to know that our waitress provided lovely service, but we understand that the quality of the food is equally important. Hearing that your eggplant parm, as well as your husband's dishes, were not enjoyable is concerning to us. We take pride in our Italian-American cuisine and strive for authenticity and quality in every dish. Please be assured that your comments will be shared... read more
Requested steak tips medium, cooked well down and dry like beef jerky, said do order over , added few steak tips and used same ones were over again. Haddock was reheated and dry. Waiters made them self available when time pay the bill and leave a tip. Seated near a large party keep standing in back of chairs and banging into us. Using restaurant as there private business office. Felt manager should have spoke to them, more concerned about large bill and potential tip.
Business response:
We appreciate your recent feedback about your dining experience. We apologize for the issues you encountered and any inconvenience caused. We regret the disappointment with the steak tips and haddock. We'll address this with our kitchen team to prevent future occurrences. We also understand the inconvenience caused by the nearby large party and will work on better management in such situations. Your feedback about the waitstaff's attention is noted, and we'll ensure a balance between service and guest comfort. Your input is ... read more
The food is horrible. Canned, sauces, salad dressing drowning a little amount of greens——-painfully bad. Do not go to this location- go to Waltham. Waaayyy too expensive for canned food. On the other hand, our server was lovely.
Business response:
Thank you for taking the time to give us your honest feedback on your experience at The Chateau. We truly appreciate it and will use it to shape our future service offerings and menu choices. It is reassuring to know that you enjoyed the service provided by our server – thank you for acknowledging this. We will make sure your feedback is shared with them so they receive recognition for their hard work. There is nothing more fulfilling than providing a favorable customer experience and it's wonderful that despite your overall... read more
This used to be our go to place, but it has continuously gone down hill in the past few months. My husband has described it as a tv dinner as of late.
Business response:
Thank you for providing us with your honest feedback, Karen. We are sorry to hear that we have not met your standards in recent months. It is our mission to provide diners like you with an experience that exceeds expectations each time they visit; we're disappointed that doesn't seem to have been the case lately. We want you to be assured that we are taking steps to ensure the quality of The Chateau's food and service continues to excel. We've made some changes in our kitchen which we believe will improve both flavor and pre... read more
My husband and I come here a few times a month. The food just tasted different tonight. I also get the same thing and today it tasted super salty. My husband loves everything he orders and today but completely disliked his Frutti di Mari special tonight. Hoping this was just a coincidence that both of us disliked our meals. We’ve been coming since you opened.
Business response:
Hi Karen, thank you for taking the time to bring your experience to our attention. We are disappointed that your visit tonight did not meet our usual standards and we apologize for any inconvenience that this may have caused. Our goal is always to ensure that every meal is enjoyable, so we appreciate you bringing this to our attention. We value your loyalty over the years and hope that you'll remain a guest of ours in the future despite this unfortunate experience. Thank you again for being such an important part of The Chat... read more
Food was terrible. None of the 3 of us liked it. Waitress was insistent salad did not come with it even though it said it did on the menu. Won’t be back there
Business response:
The Chateau family of restaurants has always maintained a high standard of commitment to quality and value as well as a deep concern for our Guests' well being. Feedback from you lets us know how we're doing. Please let us hear back from you. We consider all comments seriously as we value your patronage.
Frequently asked questions about The Chateau Restaurant Woburn
How is The Chateau Restaurant Woburn rated?
The Chateau Restaurant Woburn has a 4.1 star rating with 480 reviews.
When is The Chateau Restaurant Woburn open?
The Chateau Restaurant Woburn is open now. It will close at 8:30 p.m.