This profile has been claimed by the business owner or representative.
The Edge Fitness Clubs
- Gyms
- Derby, CT
About this business
Location details
600 New Haven Ave, Derby, CT, 06418, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 5:00 a.m. to 10:00 p.m. | |
| Tue | 5:00 a.m. to 10:00 p.m. | |
| Wed | 5:00 a.m. to 10:00 p.m. | |
| Thu | 5:00 a.m. to 10:00 p.m. | |
| Fri | 5:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 7:00 a.m. to 6:00 p.m. |
If I could rate this business zero stars, I would. In the two years I was a part of this facility, I never witnessed any staff cleaning anything, particularly the restrooms. It was always over-crowded, no matter what time of the day you went. Also, good luck cancelling your membership. They require you to be medically deceased before you can cancel. Never will I attend edge fitness again.
The Edge Fitness in Norwalk has been my club for almost ten years. During that time have survived a renovation. However, one constant has been prevailing. The club has rules that it does not enforce, equipment breakdowns that take multiple weeks to repair, is totally understaffed with less than effective management, and this is currently manifested in the fact that the men's sauna has been out of action for over a week (and not for the first time) and currently the staff has no idea when it will be back. This is an example o... read more
Their "membership" is a trap contractor that they disguise as a monthly membership that is impossible to get out of! DO NOT sign up with this gym or any other partners of *** billing gyms!
I have a membership with Edge fitness in ********* ****** ** for over a year and a half now. Went off to college at * ** * *** *****and have been trying to cancel my account for months now with no response! I've been to the gym and they say I have to cancel online at customercareabcfitness.com. Sent numerous emails with on a confirm request of email and they still have not canceled my membership! Worst customer service ever! They make it impossible to cancel just to steal the monthly dues!
This has been the worse and most stressful situation I have encountered with a business in my life. I now have to file a police report for the sales manager who fraudulently signed my name on documents on top of trying to get my money back due to them not cancelling out the request on the same day as I requested them to. This has been a nightmare but after reading all the comments from everyone else this is now a normal practice of the business and it is horrible that they are allowed to continue to commit this type of abuse... read more
Besides the very difficult payment and cancellation practices, management is rude and non professional. The regular staff are friendly and nice but mgt is not. Music is way too loud at one location causing one to have to wear ear plugs. No one seems to know or refuses to turn it down. Area manager dismisses issue saying it’s the same at all locations. It is not. Wonder if it because of location and lack of care for clientele and staff. It’s so loud as in going to a concert or club. Not good to work in it all day nor work out... read more
I wish I could give them a lower rating. Everything that all these other reviewers are saying is 100% true. They are a big scam. I “cancelled “ my membership during Covid and now I’m getting the Threatening texts and emails saying I’m in collections. I called and talked to them and they said I owed 280$ but they will forgive it if I sign up for 45$. I told them I canceled. They asked if I had email proof. It was 2 years ago. Also my wife was on with me, but somehow she is off the plan.
Signed up online, September1,2022,Greenwich location, took tour was shown the floor was told well this is it. No walk through one level tight packed with pople. Mind you, I have only step foot in there for the "tour" lst week.requested cancel, Email Correspondence is as follows Dear Tamika, Re: THE EDGE FITNESS GREENWICH Account #: 00133-41101 I apologize, but at this time, you are only eligible to cancel under move or medical condition. Proof of relocation or medical condition is required for cancellation. I have listed the... read more
Please do not start a membership, this corporation is very money hungry & purposely make it difficult for you to quit so they can squeeze more money out of you. Terrible management. And the employees/management have a terrible communication service. I pay for a one month training session. I told my trainer I’d like to cancel & he told me to let the front desk know. The next Day I went to cancel they said he had already done it for me. Two months go by and my card is charge $456. I called and was told that I waited two month ... read more
Frequently asked questions about The Edge Fitness Clubs
How is The Edge Fitness Clubs rated?
The Edge Fitness Clubs has a 4.2 star rating with 467 reviews.
When is The Edge Fitness Clubs open?
The Edge Fitness Clubs is open now. It will close at 10:00 p.m.