The Edge Fitness Clubs

Taylor S 

on BBB

3 years ago

Please do not start a membership, this corporation is very money hungry & purposely make it difficult for you to quit so they can squeeze more money out of you. Terrible management. And the employees/management have a terrible communication service. I pay for a one month training session. I told my trainer I’d like to cancel & he told me to let the front desk know. The next Day I went to cancel they said he had already done it for me. Two months go by and my card is charge $456. I called and was told that I waited two month ... read more

Ojanee D. 

on BBB

3 years ago

I had a personal trainer for a 2 month minimum for the edge fitness in Fairfield, Ct. I gave my 30 day notice as per clubs policy. My last payment was made on May 5th of 2022 in the amount of $363. However, I updated my primary account to just one debit card oppose to two in August. The day after me updating my account, I find attempted charges of $363. I immediately call the gym, minus the fact that I have been calling them practically every day because I was having other problems with them. The person I spoke to told me ev... read more

Krystal C 

on BBB

3 years ago

This Gym has been making me jump through hoops for about a month now. I have really bad mental health and other health issues and the gym just isn’t going to work for me. So I emailed to cancel my membership. I got denied and the stated I needed a doctors note. A DOCTORS NOTE????? Whatever I go and get a doctors note. They denied me again. Wtf?? They state that the note needs to say that I can’t work out for 6 months or longer. I call my doctors office and have them write that up. I send it to their email again. Once again d... read more

Amina K 

on BBB

3 years ago

The edge fitness is not being fair with female customers. They provide a separate facility for women only, which is great, however they’re charging women 39.99 a month for use of this room. The area and the equipment provided is not even a quarter of the main gym itself. The womens gym area is so small and they’re expected to pay more. Corporate, I kindly ask you to look into this. Especially ******** ********facility. Some of the machines don’t work and at times it gets crowded in there. The main gym has much more equipment... read more

Abdul N 

on BBB

3 years ago

I have been a member of Edge club in Orange CT. I went to *********** *s August 2021 and got stuck there for 8 months. In September 2021 I called the club from there and asked them to cancel my membership, I may not be able to make it alive. The person on the phone told me the manager is not here but I will leave a note on her desk for cancelation. In May 2022, I made it alive from ************ When I came back I saw my bills and I have been charged every month. So my membership was not canceled. I went to the Club and the m... read more

Lorie W 

on BBB

3 years ago

The Edge in Media has a Sales Representative named Brandon who was talking to me with such disrespect. When I tried to cancel early the representative that I talk to never mentioned to me about canceling it in may. Then I called again right before I canceled and was only told to come in person. So I went in person and all he was said that my cancel date was 6/30. Never told me that it was 6/30 not 7/30. They don’t know how to inform people the way it works. So when I went up in person he should have informed me about that I ... read more

Shazia A 

on BBB

3 years ago

The manager was nice when I was waiting for two years to refund my daughter training money. But when I said I don’t want come anymore and need to cancel my membership. He started to disrespect me, yelling and telling me stop talking to me I will cancel tomorrow but you can’t have refund anymore.