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The Edge Fitness Clubs
- Gyms
- Christiana, DE
About this business
Location details
2800 Fashion Center Blvd, Christiana, DE, 19702, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 5:00 a.m. to 11:00 p.m. | |
| Tue | 5:00 a.m. to 11:00 p.m. | |
| Wed | 5:00 a.m. to 11:00 p.m. | |
| Thu | 5:00 a.m. to 11:00 p.m. | |
| Fri | 5:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 7:00 a.m. to 7:00 p.m. |
Too crowded and too many young people 20s. The huge ceiling fan makes it cold inside. I went to use my free pass and never got to use it since the entire time they wanted to sell me a member.
Business response:
We're sorry to hear about your experience. We strive to create a comfortable environment for all our guests. Your feedback regarding the crowd and temperature is noted and will be shared with our team. We apologize if our membership options were not communicated effectively. Thank you for your feedback.
Kiddie city. More worried about texting and posing for pics. Way over sold, too crowded. Majority of lockers have been broken into. Machines take months to get fixed. Go elsewhere. Pay extra to get away from the zoo.
Business response:
We're sorry to hear about your disappointing experience. We take your feedback seriously and strive to provide a safe, enjoyable environment for all our guests and we regret if we fell short in your case. We do have etiquette policies in place, with some that pertain directly to phone use and picture taking. Our team does look out for violations on their floor walks, however we certainly would encourage you to report any violations witnessed to a manager so it may be addressed on the spot. We agree that this time of year c... read more
Don't believe management they will tell u anything to get u to purchase a trainer. Just no u need to cancel service a minimum of 30days to not be charged the following month.
Business response:
Hello we are sorry to hear your frustration. Although we cannot change our cancel policies, we do try to make it clear by detailing out all terms in our training agreement, so that it will not come as a surprise to our members, as well as detailing it on our website FAQs. We also offer a cancel window upon signing the agreement, if the terms are not a good fit for you. Please feel free to reach out to us directly at edgecares@theedgefitnessclubs.com if you wish for us to look into your account and address any questions you m... read more
They I was trying to renew my membership cause it expired they told Me because I'm using a method of payment with a credit card that it would have to be extra 4$ these kids are dum they tell u one thing on the phone and another in person but it's okay tho I love it here I even had a child care membership for over a year I will be taking my money esle we're the Ymca offer more anyway they got Me F up
The gym itself is nice. Went back for the first time in two months after getting super sick with COVID. The bathrooms were trashed. No soap in the dispenser. Seems that they were understaffed? Maybe? I went up to an individual with red curly hair who worked at the desk. Told him that the soap dispenser in the mens bathroom was empty. He asked me if I had checked the other three. I guess it went over his head that in a very utilized gym it's probably best to do your job and make sure the facilities are stocked and cleaned as ... read more
The facility, personal trainers and group classes are nice. The rest of the way the club is managed is terrible and far out weighs the good. Forget about talking to a manager. 3 times they had me wait for over 30 minutes only to than say they were not available. If you do make a mistake and join, make sure you have them print out and Read the terms. During discussions about joining everything discussed was always one year. The contract I signed electronically, just by having the girl say sign here on a small screen, was act... read more
Business response:
Hello Larry, we are disappointed to see your review. Please feel free to reach out to us directly at edgecares@theedgefitnessclubs.com with your review if you wish to discuss your concerns.
I've had a lot of problems with this gym. Last May they forced me to sign for another year because I signed up in January 2020 before the pandemic hit and then they unfroze my account without my knowledge or permission in July 2020 apparently. At that point I wasn't even ready to go around people because of COVID. They called me at the beginning of last year and threatened me that if I did not sign up for another year that they would put me in collections. I hardly had time to even use the membership and I told them that bec... read more
Business response:
Hello Jocelyn, we are sorry to hear this. All billing was stopped while the clubs were closed due to the state mandated COVID shutdowns and all members were sent several notices in advance of the re-opening date that was also set by the state. Upon re-opening, several accommodations, outside of the normal contract terms, were made available for members, due to COVID concerns. Please feel free to reach out to us directly at edgecares@theedgefitnessclubs.com with your review, if you wish for us to look into your account.
Horrible. Trying to cancel membership is a nightmare. I sent in proof of relocation and I hear nothing back so I email them to confirm they received it and they say they never got it . I have the screenshots! It's in the email how are you loosing this Information?!
Business response:
Hello Bella, we apologize for any negative experience. Please feel free to reach out to us directly at edgecares@theedgefitnessclubs.com with your review, for further assistance.
This gym is a scam. If you have to move to a location that does not have an edge fitness gym nearby, expect to continue paying your gym membership for 2 months before it is canceled depending on when your cancelation request is initiated. Please be aware that there is a 30 notice requirement that allows them to continue billing you starting from the date that valid documentation to cancel your contract has been provided. I do not recommend joining this club.
Business response:
Hello Jon, we apologize for any frustration. As detailed in your membership agreement, cancelations are honored for relocation, with proof of move, and all cancellations do require 30 days-notice. If you wish for us to further review your account, please fee free to reach out to edgecares@theedgefitnessclubs.com with your review.
Frequently asked questions about The Edge Fitness Clubs
How is The Edge Fitness Clubs rated?
The Edge Fitness Clubs has a 4 star rating with 684 reviews.
When is The Edge Fitness Clubs open?
The Edge Fitness Clubs is closed now. It will open at 7:00 a.m.