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The Edge Fitness Clubs
- Gyms
- Farmington Hills, MI
About this business
Location details
30150 Grand River Ave, Farmington Hills, MI, 48336, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:00 a.m. to Midnight | |
| Tue | 4:00 a.m. to Midnight | |
| Wed | 4:00 a.m. to Midnight | |
| Thu | 4:00 a.m. to Midnight | |
| Fri | 4:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 7:00 a.m. to 7:00 p.m. |
Overall nice gym, but they cannot seem to be able to manage to keep the men's sauna working ...it's broken up to 50% of the time but they're giving 0% refunds. Management needs to enforce their rules against tampering with the sauna stove and kick out the knuckleheads who keep breaking it. SMH.
Business response:
We completely share in your frustration Mark. Despite having the rules posted, there are some that continue to pour liquids on the unit, which causes it to malfunction. Our team has increased their walkthroughs, however we do encourage and appreciate members to report it to a manager if you witness the violation so that they may address on the spot. Anyone who is found to be tampering with the unit will be dealt with accordingly.
Scam scam scam scam do not even think about signing up for a membership. There should be no reason why it's easier to get a divorce than to cancel a membership here. The people who work here act oblivious
Business response:
Hello we are sorry to hear your frustration. Although we cannot change our cancel policies, we do try to make it clear by detailing out all terms in your membership agreement, so that it will not come as a surprise to our members, as well as detailing it on our website FAQs. We also offer a cancel window upon signing the agreement, if the terms are not a good fit for you. Please feel free to reach out to us directly at edgecares@theedgefitnessclubs.com if you wish for us to look into your account and address any questions yo... read more
the ABCFitness group who has set up financing for this gym does not explain to members that are struggling to keep up with the negligent charges they make you your account whenever and however they choose. it's willfully irresponsible for a company to take money out of your account at non designated times and then act like it's your fault. Then come up with another reason to never cancel your membership. LifeTime would never treat their customers this way. Anything to get $59 from everyone!!!!!
Business response:
Hello we are sorry to hear your frustration. We do try to make all billing terms clear by detailing out all terms in your membership agreement, so that it will not come as a surprise to our members, as well as detailing it on our website FAQs. We also offer a cancel window upon signing the agreement, if the terms are not a good fit for you. Please feel free to reach out to us directly at edgecares@theedgefitnessclubs.com if you wish for us to look into your account and address any questions you may have.
If you're about to make the grave mistake of joining this club DONT!!!! They are money hungry and will run you through the wringer if you want to cancel your membership. Depending on how long your contract is with them they'll make you pay for the remainder of the contract which could be up to two years. After the term is up they'll just move you to an open member without telling you and still charge you. When I went to cancel my membership they told me to call or email abcfitness and they'll end up wasting your time because... read more
Business response:
Hello Jamonte we are sorry to hear your frustration. Although cannot change our cancel policies, we do try to make it clear by detailing out all terms in your membership agreement, so that it will not come as a surprise to our members. We also offer a cancel window upon signing the agreement, if the terms are not a good fit for you. Please feel free to reach out to us directly at edgecares@theedgefitnessclubs.com if you wish for us to look into your account and address any questions you may have.
Membership cancel is worst. Just another way to get as much money as they can in the name of there shitty contract. Never recommending this gym to anyone. I hope yelp would have given an option to rate in negative I would have done that.
Business response:
Hi Amit, we are sorry to hear your frustration. All terms are detailed out on your membership agreement. Members also have a cancel window upon signing the agreement, if the terms are not a good fit for you. Please feel free to reach out to us directly at edgecares@theedgefitnessclubs.com if you wish for us to look into your account and address any questions you may have.
Horrible and unprofessional with the payments. It's so hard to cancel membership. I cancelled my membership as per their 30 day notice period but they still deducted yearly membership money saying that it's a protocol. How can you deduct an yearly fees from someone who has already cancelled their membership and has proof via email???? They replied saying we need that for maintenance. Sorry Edge we aren't doing charity here!! The cancellation process is a mess. They take your bank account and hence can deduct money for no rea... read more
Business response:
Hello Reshmi, please feel free to reach out to us directly at edgecares@theedgefitnessclubs.com in order for us to look into your account and address properly.
I've reached out to The Edges customer care/ help email for questions twice and never received anything back. When calling the gym the employees don't know much either. So on top of bad customer service and stupid cancellation rules after your year is up I can't even get any answers either.
Business response:
Hello Leon, we are sorry to hear your frustration. All terms are detailed out on your membership agreement. Members also have a cancel window upon signing the agreement, if the terms are not a good fit for you. Please feel free to reach out to us directly at edgecares@theedgefitnessclubs.com if you wish for us to look into your account and address any questions you may have.
Gym is nice. Horrible customer sevice. Horrible. They get mad when you don't sign up for the 34.99 and only sign up for the 9.99.
Business response:
Hello Martin, this is certainly not the impression we wish to leave. Please feel free to reach out to us with your review at edgecares@theedgefitnessclubs.com, so we may further address.
Joining the edge gym has been one of the worse experience of my life. I joined the gym and was told I'd I relocated it would be no problem to cancel my membership. First of all when I informed the gym I moved and wanted to cancel i was directed to a third party and I formed I could not cancel they would soon be opening a gym that might be close. I now have to drive 25 min there and back. so to work out I have to have 2 hours to plan a work out.
Business response:
Hello Niketta, we see that you did speak to a manger after this review was posted. However, if you are still in need of assistance, please feel free to reach out to us at edgecares@theedgefitnessclubs.com
Frequently asked questions about The Edge Fitness Clubs
How is The Edge Fitness Clubs rated?
The Edge Fitness Clubs has a 3.9 star rating with 562 reviews.
When is The Edge Fitness Clubs open?
The Edge Fitness Clubs is open now. It will close tomorrow at 12:00 a.m.