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The Edge Fitness Clubs
- Gyms
- Farmington Hills, MI
About this business
Location details
30150 Grand River Ave, Farmington Hills, MI, 48336, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:00 a.m. to Midnight | |
| Tue | 4:00 a.m. to Midnight | |
| Wed | 4:00 a.m. to Midnight | |
| Thu | 4:00 a.m. to Midnight | |
| Fri | 4:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 7:00 a.m. to 7:00 p.m. |
I am so disappointed in this company. I signed a contract that said I could cancel my membership if I moved more than 15 miles away. I recently got married and moved 19 miles away. After providing documentation, the company has gone dark and will not respond to me. After multiple attempts over multiple weeks, I filed a consumer complaint. It is incredibly frustrating to have to jump through these hoops. This company has zero integrity.
Business response:
Hello Dawn, we are sincerely sorry that you had this frustrating experience. However, we are glad that our member experience team was able to resolve this for you. If you should require any further assistance, please feel free to reach out to them directly at edgecares@theedgefitnessclubs.com.
This is a scam. I was led on with a "waive your registration fee" special, but three months later, they charged me $50 for annual dues. I was told at sign up I could change my membership but when I called to do that, I was told I could not change my membership during my contract. When I said I wanted to cancel, I was told I could not do that either unless I paid the remainder of my membership. The childcare is closed due to covid, 1 of 2 tanning beds is broken, the massage thing never works - there is no need for me to pay ... read more
Business response:
Hi Amber, we are sorry to hear your frustration as all membership agreement terms are detailed on your contract. If you wish for us to further review, please feel free to contact us directly at edgecares@theedgefitnessclubs.com.
Do not sign up here. I was diagnosed Covid positive at the end of October. I called and reported that my husband and I would not be able to utilize our memberships for the foreseeable future and due to quarantining we could not come in to cancel our memberships. I was assured that this would be handled and that I would not have to worry. I have been charged EVERY MONTH since then, despite calling many times. I have left messages for the managers to call me back and received no return calls. I have been forced to file claims ... read more
Business response:
Hi Beth, we do apologize for your initial experience and are very pleased that it has been resolved. Thank you for your patience and giving us the chance to make things right.
Signed a 2-year contract with them. And I was told by the salesperson that I could downgrade my contract "At ANY time" and that I should take advantage of the introductory rates while they last. So I did - I then attempted to downgrade my membership as I didn't need some of the extras. I was told by two branches that "I'm sorry someone told you that, but it's in your terms and conditions and you are locked in at your current rate". Coincidentally, I heard the person who sold me the membership was later promoted and off t... read more
Hi- do not sign a contract here. I signed up and liked it. But when i stated i was not comfortable attending with sick family members, i was told i needed to provide real proof of their or my own illness. Then when i moved out of state, and provided a pay statement with new address, i was told to contact a 3 party company to cancel who stated my proof wasn't the accepted kind of proof and still wouldn't cancel. I have been trying to cancel for almost a year now. shameful.
Business response:
Hello Randi, we apologize for any negative experience. Please feel free to reach out to us directly at edgecares@theedgefitnessclubs.com for assistance.
If I could rate it 0 stars I would. Terrible place. So the start of last year I figured why don't I join a gym and try to be more active this is the first gym I've signed up for and they advertised that there was no contract. HA! I had no idea they would be locking me into a contract for 2 years. The first shutdown from covid happened and they continuously charged the $30 a month. I haven't been back to the gym ever since the start of the pandemic seeing as how you should be trying to stay home and stay safe. As well as we w... read more
Business response:
Hello Kyle, we are sorry to hear this as several accommodations, outside of the normal contract terms, have been made available for members, due to COVID concerns. All memberships come with an initial agreement term of either 12 or 2 months, and this is clearly detailed on your agreement. Please feel free to reach out to us directly at edgecares@theedgefitnessclubs.com with your review, if you wish for us to look into your account.
edge is a ripoff. They claim they care about what is happened in the world. I asked to cancel my membership due to a couple of reason. 1. Covid and the fact that we are on lockdown. 2. I care for my mother who is high on the covid list. 3. Financially I can't afford the fees and to live plus take of my elderly mom. The reason to cancel are if you move, military or if a doctor takes me out. There is nothing wrong we me thankfully but I can't run the risk with my mother. Basically they said not their problem and my account w... read more
This was a great gym until COVID. Unfortunately they are not offering any options to continue freezing memberships during a Pandemic, especially with the new safety Order in Michigan right now! Members are forced to continue paying monthly for a gym we cannot safely use. I would have gladly continued going here after the Pandemic. But now I am quite disappointed in them and would like to cancel altogether. BEWARE.
Business response:
Hello Laurie, we are sorry to hear this as there are several accommodations in place due to COVID. Please feel free to reach out to us at edgecares@theedgefitnessclubs.com with your review, for further assistance.
BEYOND disappointed in the professionalism! I signed up for a membership before the gym was even open. I mentioned to the sales guy who signed me up, that I wasn't sure if I was ready to commit to yet another gym membership. He ensured me that I could sign up today, pay monthly and if I decided it wasn't for me, I could cancel my membership at any time penalty-free. So as I've been calling ALL week (they finally opened yesterday) to cancel my membership, I was told that in fact, I can NOT cancel my membership without a docto... read more
Frequently asked questions about The Edge Fitness Clubs
How is The Edge Fitness Clubs rated?
The Edge Fitness Clubs has a 3.9 star rating with 562 reviews.
When is The Edge Fitness Clubs open?
The Edge Fitness Clubs is open now. It will close tomorrow at 12:00 a.m.