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The Harrison of Wildwood
- Assisted Living Facilities
- Wildwood, FL
About this business
Location details
1477 Huey St, Wildwood, FL, 34785, United States
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We have since moved after only 6 weeks very disappointed. Nothing was as sold as. Dining was not good, staff did not pay attention. No follow through with things that were asked for . Laundry, cleaning ect. After I gave notice they didn't cared or gave concern.
Business response:
Thank you for sharing your feedback. While we strive to provide an engaging and caring community for everyone, we recognize that we may have fallen short and will use your comments to guide improvements.
We moved our mother from the Harrison this past fall. Ever since the change from [community removed], it was nothing but false promises. [name removed], the new Executive Director, does not return call and when you do catch him, he is as sweet as can be to your face, but only to appease you. One good are is the cleaning, and the building is beautiful. Get everything in writing, document what is going on, and make sure you advocate for your loved one if you move here.
There seems to be high turnover. Communication is poor. I'm the one who has to ask for a meeting to discuss care, concerns, meds, doctor assessments, etc. Until recently they didn't always clean, change sheets and do her laundry weekly, like the contract states. There have been 3 rate hikes for various reasons. I'm sure it is because of turnover in management and nursing positions. I'm told they are trying to find their footing, and it will improve. Everyone is always nice and quick to get back to me, but I'm the one who rea... read more
Make sure you have your information in writing! My brother was there less than 24 hours before he passed. We had paid to join the facility and the 1st month. They refused to refund us any money and just kept giving us a run around!
The place was fine, except for terrible staff turnover, including in the kitchen. A couple weeks after my mom moved in a chef quit and the food got awful. It was clean and everyone was very nice. But there were a lot of inconsistencies with services, due to the staffing shortage.
HarborChase of Wildwood was a lovely facility, but when we arranged admission it was with Hospice care. We were told the fee to join the Community would be waived. [name removed] was admitted one afternoon and passed away the next morning. They have not refunded the $[removed] fee to us!
They can improve by, having staff feed, bathe & care for residents, ask them not to blame the other shift, and not require additional private caregiver services. It wasn't a good fit. My loved ones care was extremely poor. I was the one who bathed, dressed him, and made sure he ate. Disappointed wasnt the word. We would not use or recommend HarborChase.
HarborChase of WIldwood needs to work on their follow through within their nursing staff. They also need to have more consistent good meals. They also need to have more encouragement of socialization between the residents.
This community was a sister community to another place my loved one had been. When was on the tour she was not listening to me and it made me not want to go there.
Frequently asked questions about The Harrison of Wildwood
How is The Harrison of Wildwood rated?
The Harrison of Wildwood has a 3.7 star rating with 56 reviews.
When is The Harrison of Wildwood open?
The Harrison of Wildwood is open now. It is open 24/7.