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1477 Huey St, Wildwood, FL, 34785, United States
Get directionsMy mother has greatly enjoyed the last year living at Harbor Chase in Wildwood, and during this pandemic she has felt very safe and cared for. We were unable to celebrate her 100th birthday with her this year but [name removed] arranged a group call with many family members then joined her for a special lunch including a birthday cake. The staff there is outstanding and the facilities extremely clean and beautiful.
This was the right choice for our mother. Staff is friendly, helpful, and facility is quite nice and smaller than most of others in area. Better attention to memory care patients. Nurses knew who we were before we even met them. Mother has been very happy there. Great response to immediate needs as our schedule changed 3 times to place mom at this facility. Can not say enough about how great all the staff is!
Business response:
We appreciate your wonderful five-star review and your kind words about our welcoming community and compassionate associates. We’re always here to help you plan in any way we can. We look forward to serving you and your mother for many years to come!
This facility has the most beautiful building and setting, flooded with natural light. A huge multipurpose room, outdoor and covered deck for bbq and sunning, plus a dedicated art studio and enclosed courtyards for residents to enjoy. Once the facility fills up, the social opportunities for Assisted Living residents will no doubt improve,
We have since moved after only 6 weeks very disappointed. Nothing was as sold as. Dining was not good, staff did not pay attention. No follow through with things that were asked for . Laundry, cleaning ect. After I gave notice they didn't cared or gave concern.
Business response:
Thank you for sharing your feedback. While we strive to provide an engaging and caring community for everyone, we recognize that we may have fallen short and will use your comments to guide improvements.
We moved our mother from the Harrison this past fall. Ever since the change from [community removed], it was nothing but false promises. [name removed], the new Executive Director, does not return call and when you do catch him, he is as sweet as can be to your face, but only to appease you. One good are is the cleaning, and the building is beautiful. Get everything in writing, document what is going on, and make sure you advocate for your loved one if you move here.
There seems to be high turnover. Communication is poor. I'm the one who has to ask for a meeting to discuss care, concerns, meds, doctor assessments, etc. Until recently they didn't always clean, change sheets and do her laundry weekly, like the contract states. There have been 3 rate hikes for various reasons. I'm sure it is because of turnover in management and nursing positions. I'm told they are trying to find their footing, and it will improve. Everyone is always nice and quick to get back to me, but I'm the one who rea... read more
Make sure you have your information in writing! My brother was there less than 24 hours before he passed. We had paid to join the facility and the 1st month. They refused to refund us any money and just kept giving us a run around!
The place was fine, except for terrible staff turnover, including in the kitchen. A couple weeks after my mom moved in a chef quit and the food got awful. It was clean and everyone was very nice. But there were a lot of inconsistencies with services, due to the staffing shortage.
HarborChase of Wildwood was a lovely facility, but when we arranged admission it was with Hospice care. We were told the fee to join the Community would be waived. [name removed] was admitted one afternoon and passed away the next morning. They have not refunded the $[removed] fee to us!
The Harrison of Wildwood has a 3.7 star rating with 65 reviews.
The Harrison of Wildwood is open now. It is open 24/7.