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The Jax
- Apartments
- San Antonio, TX
About this business
The Jax offers spacious 1-to-3-bedroom apartment homes and townhomes in San Antonio, Texas. Combining location and convenience, The Jax is the perfect place to call HOME! Stop by today!
Location details
12222 Vance Jackson Rd, San Antonio, TX, 78230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 1:00 p.m. to 5:00 p.m. |
Beginner Apartments If this is your first apartment then it won’t be so bad. My boyfriend and I moved in August 2020 and not even a month, the office new my phone number by me calling so many times. Our mail box, with others, was stolen around September. We JUST got our replacement mailbox door in early May. Was always told “...it’s because of COVID” yet I saw other residents get their replacement mailbox doors. The dog park has a broken gate and large dogs can easily fit under the side gates. They recently put mulch...yay. ... read more
Total facade! We moved in Oct 2020, 2 weeks in & we knew the office staff by name because of the horrible upstairs neighbors! The staff nor manager did nothing to resolve our issue, even after numerous calls, meetings, and emails. Neighbors were allowed to have unlimited visitors & pets. They could sweep/fling their pet's mess into our patio. 'Quiet time' as indicated in our lease has never been enforced. Maintenance is quick to come assess any issue just never returns to complete any projects! Weekly pest control? What a jo... read more
don’t waste your time This place has bad customer services. The lady that works there is now not working their anymore. She told my mum that she was approved to have a three bed room and we move in on the 24th. Now before the 24th. They call my mum and told her she was not approved. They tell you things at the last minute. Then they tell you one thing and turn around, they tell u something else. My insurance company pulled a lot of strings to get approval for rental insurance. My insurance company didn’t want to approve it b... read more
BEWARE!! I’ve lived here for 3 years and ever since this new management company has taken over everything has gone to crap! They don’t deserve a rating of above 2 stars. This is my first time EVER writing a review but I finally decided this was the best way to warn others not to live here. People who enjoy living here probably don’t have to worry about a single repair being done in their unit but unfortunately for me, getting anything done is like pulling teeth wants waiting at least a month for it be completed.
MISTAKE DO NOT RENT HERE! I’ve been here for 7 years now. 5 of them they cannot get the AC ISSUE together! Property is becoming a dump, they only have 2 people on the maintenance crew, and they want to tell you that it’s perfectly normal for your apartment to be 90 degrees in Texas heat.... why is it not like that in other apartments or homes? Perfect if you don’t mind sweating it out during the summer.
Do not rent here!! Dont be fooled! You will see from the reviews tenants who have issues are conistent across the board with the things they are saying. Sadly, the responses from "managment" are also consistent in that they pretend they arent aware of issues or want to speak to you by calling them. Funny thing abt that is they dont answer the phone! LOL! MANAGEMENT could care less about the issues you bring to attention! They act like they do just to make you go away BUT, You will actually have to call them constantly about ... read more
Office personal This place used to be nice when I moved in. The old office staff used to care about their tenants. I used to be able to have an issue and get it solved at least within a week. It's been over two months for one issue and over nine months for another and for months for another, I feel like a broken record. If I was late on my rent I would get that note saying I'm late by day three. It's amazing they can come to my house for that but not to fix things. I've never been late. They used to make sure everyone got th... read more
BEWARE!!!! RUN AWAY from this place!!!! Managers and all office staff DO NOT CARE! They don't help at all when other tenants disturb the peace of the good tenants. Office staff lies nothing gets done. Don't believe replies from manager here they are false. There are drug dealers, police are here answering disturbances. Robberies, loud parties, shootings. Trash everywhere. Only good ones are maintenance, who have just about all quit. All office needs to be replaced.
Worst I have been living in the jax apartment for a year now they have renovated the apartment because of the management change after that the apartment has become still worse. Indirectly they have been charging for the utilities and many more the increase in the rent. today s words will be not be true the next day. if we ask they are saying to move out the manger lady. They way they treat after moving in is really worse and never turn up for any maintenance request that easily. So this not the option.
Frequently asked questions about The Jax
How is The Jax rated?
The Jax has a 3.6 star rating with 541 reviews.
When is The Jax open?
The Jax is closed now. It will open tomorrow at 1:00 p.m.