This profile has been claimed by the business owner or representative.
The Lennox
- Apartments
- Little Rock, AR
About this business
Location details
601 Napa Valley Dr, Little Rock, AR, 72211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Verified Renter The property manager doesn't have concerns for the people who live here. She doesn't enforce the staff to clean or fix things. You have to always request for the property to get trash removed from the grounds.
Business response:
We are disappointed to hear our service and the upkeep of our grounds have fallen below your expectations. Please reach out to our Customer Cares Line at (877) 385-1878 or email CustomerService@druckerandfalk.com so that we can learn more about your concerns and help address them as soon as possible. Thank you for reaching out.
Verified Renter I would advise that you do NOT move here!! I have had so many problems. Hmmm they even make it hard to leave a review. And you can’t even talk to the manager, Janice. She will say anything to avoid the situation and does not answer questions.
Business response:
Hi there. We're very sorry to hear you've been unhappy with your experience. Please contact our Customer Cares Line at (877) 385-1878 or email CustomerService@druckerandfalk.com at your earliest convenience. Our team would be grateful for the opportunity to learn more about any issues you've encountered. It's never our intention to make any of our valued residents feel unheard, so we hope to speak with you about your concerns soon. Thank you.
Verified Renter I have to continuously remind the front office to have all maintenance workers wear shoe covers when coming to my apartment. I have to report trash and damages around my unit instead of them walking the property to inspect themselves. There is no urgency to fix, clean or inspect anything on the property.
Business response:
Hello. We're very sorry to hear our maintenance service and the upkeep of our grounds have fallen below your expectations. We want you to enjoy more of the high-quality experience you deserve, so please reach out to our Customer Cares Line at (877) 385-1878 or email CustomerService@druckerandfalk.com. Our team would be grateful for the opportunity to work more closely with you about your concerns. Thanks so much and we look forward to chatting with you soon.
Verified Renter I'm waiting on my carpets to be shampooed as promised. When I signed my lease, I was told and promised that my carpets would be shampooed by the management. It has not been done. I've been asking for it every month when I pay my rent.
Business response:
Hi there, we understand that first impressions are important when moving into a new home and we are sorry that your home did not live up to your expectations. Please contact our Customer Cares Line at (877) 385-1878 or CustomerService@druckerandfalk.com and we'd be happy to address your carpet concerns.
Verified Renter No communication from front office. Office Manger is not residential friendly. She makes excuses for the maintenance and office team members as if it's ok for them to consistently make mistakes. No ownership at all. I've requested for shoe covers to be worn in my apartment during maintenance issues and have watched on camera them repeatedly disrespect my wishes. Upon speaking to the office manager I got excuses from her blaming another office team member instead of an apology or resolution to the issue. I've ... read more
Business response:
Hi there, thank you for taking a moment to express your concerns and bring your issues to our team's attention. Providing top-tier customer service is an absolute priority for our community, so we apologize if you have experienced anything less than our standard care. Please contact our Customer Cares Line at (877) 385-1878 or CustomerService@druckerandfalk.com so that we can better understand your experiences and work with you to improve your time here. Thank you!
Verified Renter Horrible but I just go with the flow of things while im here. It was my dream apartment and now im starting to look for somewhere else to be!
Business response:
We're sorry you feel this way. Our team works hard to provide an exceptional home, so we'd appreciate an opportunity to address any concerns. Please contact our Customer Cares Line at (877) 385‐1878 or CustomerService@druckerandfalk.com at your earliest convenience.
Please don't move here Please don't move here save your money, the past few months it's starting to become the hood they have been letting any and everybody move in. People smoking weed, loud music etc , rent steady going up for what, gate hasn't worked in over a 2 years or longer. They hardly fix anything and when they do it's not professional
Business response:
We are sorry to see that you feel this way, as we never want this to be the case with our residents. We would like the opportunity to speak with you about your concerns in our office or over the phone at 501-225-1812 when you are available. Thank you.
Dont move here I have had a water leak for going on over a month this time. The last time was a about two or three months ago. This time it has been over a month and still walking around on wet floors. I have called the office plenty of times and have went inside and they just keep saying be patient. And after a little over a year the front gate finially works put they still have not put my number in the system so i still can't use the gate i have only told them 5 times its not working they just KEEP saying sorry where going... read more
Terrible My car has been broken into once and towed twice. The apartment ceiling leaks and a/c save your money and dont come here
Business response:
Thank you for your review of Turtle Creek. We are sorry to hear that you are having so many difficulties with your car in your complex. We are working hard on creating a new system to prevent this from happening. Furthermore, Please report your leaking ceiling and AC issues to maintenance. We will happily assist you with these issues. Thank you for your time and we look forward to hearing from you. -Kathy, Bell Reputation Team
Frequently asked questions about The Lennox
How is The Lennox rated?
The Lennox has a 3.5 star rating with 143 reviews.
When is The Lennox open?
The Lennox is closed now. It will open at 9:00 a.m.