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The Moore Team
- Mortgage Lenders
- Venice, FL
About this business
Location details
1212 East Venice Avenue, Venice, FL, 34285, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Verified by The Mortgage Firm, Inc.
They will get your loan closed on time, but expect some communication hiccups which may cause stress.
Business response:
Thank you for taking the time to leave us a review. We're glad to hear that we were able to close your loan on time, as we understand how important that is in the home buying process. We apologize for any communication hiccups that you experienced during your loan process, as we always strive to provide clear and timely communication to our clients. We appreciate your feedback and will use it to improve our processes and ensure that we provide a better experience for all of our clients in the future. If you have any further ... read more
Verified by The Mortgage Firm, Inc.
For the Moore Team to have been more thorough in their due diligence. The fact that this was not done, created more stress on us, the closing company, and the realtor. Even at closing, the Moore Team sent a representative who showed up 10 minutes late for the closing. We decided to use the Moore team because of the rate we were able to get, only to find out last minute it was not as good as other lenders. This was due to the Moore Teams failure to review all the details.
Business response:
Thank you for your feedback, Lori. We're sorry to hear that your experience with the Moore Team was not up to your expectations. Our team takes full responsibility for any mistakes made during the mortgage process and we apologize for any additional stress that was caused. We will review the situation to identify where improvements can be made to ensure that similar mistakes do not happen in the future. It is our goal to provide our clients with the best possible rates and service, and we regret that we did not meet your exp... read more
Verified by The Mortgage Firm, Inc.
Anything om the planet earth definitely the condescending emails and horrible attitudes
Business response:
I'm sorry to hear that you had a negative experience with our team. We strive to provide excellent customer service and it's disappointing to hear that we fell short in your case. We take all feedback seriously and we would like to investigate this further. Can you please provide us with more details about the situation and the specific individuals involved so that we can take appropriate action? We apologize for any inconvenience caused and we will do everything we can to address this issue and ensure that it doesn't happen... read more
Verified by The Mortgage Firm, Inc.
Not asking for the same item multiple times. Double checking the details. Follow up
Business response:
Thank you for taking the time to share your feedback with us. We apologize for any inconvenience caused by our failure to confirm the details of your request and for any frustration you may have experienced as a result. We understand the importance of accuracy and follow-up, and we appreciate your patience as we work to improve our processes. Rest assured that we will take your feedback into account and take steps to ensure that this issue does not occur again in the future. If there is anything else we can do to assist you,... read more
Verified by The Mortgage Firm, Inc.
disappointed in the appraisal process but you did get it improved somewhat. Would not have started the process if the initial appraisal was suspected.
Verified by The Mortgage Firm, Inc.
Better communication and not being asked to get thing last min. I like you company but was not happy with the service I received.
Business response:
Thank you for bringing this to our attention. We are sorry to hear that you were not satisfied with the level of communication and last-minute requests you received. We understand the importance of clear and timely communication, and we apologize for any inconvenience caused by our failure to meet your expectations in this regard. We appreciate your feedback and will take steps to improve our communication and planning processes to ensure a better experience for all of our customers. Please don't hesitate to reach out if you... read more
Verified by The Mortgage Firm, Inc.
No comment
Business response:
Thank you for taking the time to leave a review. We appreciate all feedback, both positive and negative, as it helps us to improve our services. If you have any specific concerns or suggestions that you would like to share with us, please don't hesitate to reach out. We value your input and are committed to providing the best possible experience for our customers.
Verified by The Mortgage Firm, Inc.
Our first mortgage with you 6 years ago was flawless and a pleasant experience. This go around, not so much. We spoke to 5 or 6 different people, no one seemed to be on the same page. We felt handed off without warning. We supplied the same documents multiple times. I would call and ask a questions, and rather than calling me back someone would call my husband instead. Everything seemed to be more complex than it needed to be.
Business response:
We are sorry to hear that your recent experience with our mortgage team was not up to par with your expectations. We strive to provide a seamless and stress-free experience for all of our clients, and we apologize for any confusion or frustration caused by miscommunication or lack of coordination. We appreciate your feedback and will take your comments into consideration as we work to improve our processes and better coordinate our team members. If there is anything else we can do to assist you, please don't hesitate to let ... read more
Verified by The Mortgage Firm, Inc.
I did not receive the best rate possible. That interest rates went down, after we locked them in and nobody did anything to keep a better rate.
Business response:
Thank you for sharing your feedback with us. We understand your frustration with not receiving the best interest rate possible, and we apologize for any inconvenience caused. Our team strives to provide competitive rates and work with clients to secure the best possible deal. However, fluctuations in the market can sometimes impact rates after they have been locked in, and we apologize if this was the case in your situation. We appreciate your business and will take your comments into consideration as we continue to improve ... read more
Frequently asked questions about The Moore Team
How is The Moore Team rated?
The Moore Team has a 4.9 star rating with 1,496 reviews.
When is The Moore Team open?
The Moore Team is closed now. It will open at 9:00 a.m.