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The Moore Team
- Mortgage Lenders
- Venice, FL
About this business
Location details
1212 East Venice Avenue, Venice, FL, 34285, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Verified by The Mortgage Firm, Inc.
Felt confusing with the transfers of representatives assisting me. I would have like to have better communication on current interest rates. Luckily, my closing contract wasn’t accurate causing a delay. I continued to follow with up with questions about the last 10 days interest rate. I had asked prior on phone and email but never heard back. Thank you Tony for leaving me a phone message. I was happy to hear that my interest rate would float down .2501 percent. The gift card was appreciated .
Business response:
Thank you for taking the time to share your feedback with us. We apologize for any confusion or frustration caused by the transfers of representatives during your mortgage process. We understand the importance of clear and consistent communication and we apologize for any lapses in this regard. We are glad to hear that your closing contract was corrected and that Tony was able to provide you with the information you were looking for. We appreciate your business and hope that you are satisfied with the final outcome of your m... read more
Verified by The Mortgage Firm, Inc.
I think the Moore team should meet there customers. At least 2 sit downs to talk about the procedures. Everything on my loan went fine. Just a suggestion from a customer.
Business response:
Thank you for taking the time to share your suggestion with us. We appreciate your feedback and understand the value of face-to-face communication in building strong relationships with our customers. While we cannot always meet in person due to logistical constraints, we strive to provide clear and effective communication through various channels, such as email and phone calls. We will certainly take your suggestion into consideration as we continue to improve our processes and services. Thank you again for choosing our comp... read more
Verified by The Mortgage Firm, Inc.
I feel that although there was plenty of communication that it was not always correct or thorough.
Business response:
Thank you for sharing your feedback with us. We apologize for any miscommunication or lack of thoroughness in our communication during your mortgage process. We understand the importance of clear and accurate communication, and we take responsibility for any lapses in this regard. We appreciate your business and will take your comments into consideration as we work to improve our processes and better coordinate our team members. If there is anything else we can do to assist you, please don't hesitate to let us know. We value... read more
Verified by The Mortgage Firm, Inc.
I provided 90% of the documents available within hours of moving my business to you. I was providing new documents through the last week of the application. I understand the need for “overkill“ on information, but had if I weren’t retired, I couldn’t have supported all the requests. This issue could have been improved if your IT system supported the DocuSign and other electronic tools. Your team and I spent hours trying to correct connectivity issues, without senior leaders intervening.
Business response:
Thank you for taking the time to share your feedback with us. We apologize for any inconvenience caused by our document collection process and any issues you encountered with our IT system. We understand that the documentation process can be time-consuming, and we appreciate your efforts in providing us with the necessary information. We are constantly working to improve our systems and processes, and we will take your comments into consideration as we work to better support electronic tools like DocuSign. We appreciate your... read more
Verified by The Mortgage Firm, Inc.
All went well except for 1 incident. Three weeks after his initial appraisal, and without notice, the appraiser delivered a 2nd appraisal that was 3% lower (-$15,000 difference). This forced me to provide an additional $12,000 in cash at closing. I was willing to "pay a little extra" in terms of interest rate, etc. in exchange for a smooth transaction. The transaction was VERY smooth except for the complete surprise of a 2nd (lower) appraisal.
Verified by The Mortgage Firm, Inc.
I was promised things that in the beginning of my Refi that in the end didn't happen was a little disappointed. Just make sure you get what your promised if you use them for your Mortgage Company.
Verified by The Mortgage Firm, Inc.
So much paperwork and confusion on where we actually lived even after multiple times saying.
Business response:
Thank you for taking the time to share your feedback with us. We apologize for any confusion or frustration caused by the paperwork and documentation process during your mortgage application. We understand that providing accurate information about your address is critical to the mortgage process, and we apologize for any misunderstandings that may have occurred. We will take your comments into consideration as we work to improve our documentation processes and ensure that our customers have a clear understanding of what info... read more
Verified by The Mortgage Firm, Inc.
Not sure where to start but I will make it brief, because it is just going to upset me more by going over everything that happened in the last 8 weeks. The advice I was given in the beginning was what fueled the miscommunication and lack of effort throughout the process. I was more high risk due to credit, but the sale almost fell through multiple times, partially from the intake advice and information I was given. Almost every form given to me to sign had some sort of error and at the very e
Business response:
Thank you for bringing this to our attention and we apologize for any frustration or confusion caused during your mortgage application process. We take all feedback seriously and are committed to providing excellent service to our customers. We understand that the advice and information provided to you in the beginning was not helpful, and we apologize for any inconvenience or delays that resulted from this. We strive to ensure that our customers have a clear understanding of the mortgage process and what to expect throughou... read more
Verified by The Mortgage Firm, Inc.
Several errors, repeated requests for the same item. Need a checklist so consumers know what they "MIGHT" expect. Felt like they were asking for something else, or more information every day. Double checking forms, especially social security numbers, which were input wrong by team and had to be corrected 3 times, which then required other forms to have to be resigned several times as well and delayed approvals. Communication was good, but errors on something of this nature should not happen.
Frequently asked questions about The Moore Team
How is The Moore Team rated?
The Moore Team has a 4.9 star rating with 1,496 reviews.
When is The Moore Team open?
The Moore Team is open now. It will close at 6:00 p.m.