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The Queen Baton Rouge
- Casinos
- Baton Rouge, LA
About this business
Location details
1717 River Park Blvd, Baton Rouge, LA, 70802, United States
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We were there on Mothers day! The food was delicious, however the service was poor. We waited for 2 hours before our appetizers or meal was served and that was after speaking with a manger to rectify the problem. She remedied the problem and allowed us a free meal. This is a wonderful establishment and I enjoy coming, but when there is a large event service needs to be better.
Business response:
Hi Ms. Clarice, My name is Brad Johnson, I am the Directo of Food & Beverage here at The Queen. I want to start off by apologizing for our service not being up to the standards we set, and you deserve. Like most establishments, we are working on getting new team member hired so that we can better serve, for an enjoyable experience. In the meantime, we are coming up with a better plan to take care of the guests, while we staff up. Mother's Day was an example of where we need to improve. We went to work on it that evening. I t... read more
I won a lot of money!!!
Business response:
We are grateful for your wonderful feedback! Glad to hear about your success at our establishment.
It is such a pleasure to be able to go and play for awhile and still come out ahead!
Business response:
We're honored to hear you had a great time with us at The Queen Baton Rouge. Thank you for the positive feedback!
I love it here this the only casino I’ve been too in Louisiana for an entire year
Business response:
We're privileged to have you as a loyal customer at The Queen Baton Rouge! Thank you for your kind words.
Machines are dead
Business response:
It's regrettable to hear about the machines being down. Please contact us at (225) 709-7777 for further assistance.
I just planned to do my $5 freeplay & my $7 bonus express freeplay on my favorite Crusader’s Heart ♥️ slot machine 🎰 since I had won playing on it my previous visit. I was able to win what I also lost when I tried the Thunder Drum 🥁 slot machine 🎰 on my previous visit. That experience taught me to stop 🛑 going broke trying to play all of those new slot machines 🎰 & to stay with the ones I am already familiar with.
Business response:
We genuinely admire your loyalty to your favorite slot machine. Thank you for sharing your experience with us.
Staff is really friendly. I don’t always leave on a win but I always have a good time . Lately I’ve been leaving $500.00 on top. I always receive nice free play and free gift offers as well. Queen is my go-to casino in Baton Rouge.
Business response:
We're overjoyed to hear about the great time you have at The Queen Baton Rouge! Thank you for sharing your experience with us.
Very enjoyable night. Had the slots I like to play. The White Russians were perfect. Great gaming experience! ! I know this was really the first time since it became Ballys ownership that I have spent money and time at the Queen. Last year I pretty much lived there. This is the only complaint I have that I don’t get any free play now where as last year I got $200 to at the least $75 free play . Had a great time and everyone working were very nice and helpful. Now maybe I played enough to open up some free play.
Business response:
Thank you for sharing your enjoyable experience at The Queen Baton Rouge. We appreciate your feedback and hope to see you again soon!
Great experience
Business response:
We are thrilled to hear about your great experience at The Queen Baton Rouge. Thank you for choosing us!
Frequently asked questions about The Queen Baton Rouge
How is The Queen Baton Rouge rated?
The Queen Baton Rouge has a 4.1 star rating with 4,896 reviews.
When is The Queen Baton Rouge open?
The Queen Baton Rouge is open now. It is open 24/7.