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The Residence at Watertown Square
- Assisted Living Facilities
- Watertown, MA
About this business
Location details
20 Summer St, Watertown, MA, 02472, United States
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Facility is very tidy and located near several churches, drug stores. There is a bus that goes directly to Harvard Sq. Staff are very kind and speak to residents like adults. I would recommend The Residence at Watertown Square to others.
The place is just ok...needs strong leadership. Feels the mbs have taken too much control...with the budget, but not with operations. The recruiter oversells the place, especially in the area of food.. A nice community with room for improvement. It has good potential...just do a good diligence exploration to be sure it's the right place for you
My sibling is a resident at The Residence at Watertown Square. This facility is an extremely friendly place. They make the new residents feel very welcome. We are happy to have chosen The Residence at Watertown Square for our loved one and would recommend the facility to others looking for a facility for their loved one.
We took a tour of The Residence at Watertown Square during our search for a Memory Care facility for our loved one. The cleanliness and friendliness were great. We REALLY liked this community! However, it was less convenient to get to for us.
I am currently a resident at The Residence at Watertown Square. My experience at this facility has been very good so far. The care services are great. The friendliness and food are both okay. The cleanliness and staff are good. The activities and value for cost are also good. Overall, this facility is a great place. I have, and will continue to, recommend The Residence at Watertown Square to family and friends.
Business response:
Thank you for your review! We appreciate the feedback about your experience since moving into our community and cannot improve without reviews like yours.
We had equally as good of an experience with The Residence at Watertown Square as the place we chose. They gave a great tour and made a good impression. It just came down to a location for us.
Business response:
Thank you for visiting and for your five-star review!
The Residence has good food and a friendly staff. they offer a variety of activities. although everyone may not participate in them, they are offered if you want to. my loved one isn't the kind of person who asks a lot of questions, so I do think they could improve on communication between staff and residents. they don't really tell them things, so my loved one often wouldn't know unless he asked.
Business response:
Thank you for your four-star review and your useful feedback. We'll be sure to look into our communication practices and work to improve them!
The staff members and the meals and dining service get 5+ everything has been amazing. We are not super familiar with all the activities just yet but we are sure they are wonderful. One thing we really love about this community is that it does not feel like a nursing home, it feels like a nice hotel.
Business response:
We're so pleased to hear that you're happy with your decision to choose Watertown Square for your loved one!
The community hasn't been responsive to the family with an update on services that my loved one will need once back in the community. The food has been very good for my loved one. The staff have been friendly. The community is clean.
Frequently asked questions about The Residence at Watertown Square
How is The Residence at Watertown Square rated?
The Residence at Watertown Square has a 4.2 star rating with 76 reviews.
When is The Residence at Watertown Square open?
The Residence at Watertown Square is open now. It is open 24/7.