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The Residence at Watertown Square
- Assisted Living Facilities
- Watertown, MA
About this business
Location details
20 Summer St, Watertown, MA, 02472, United States
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My sibling is a resident at The Residence at Watertown Square. This facility is an extremely friendly place. They make the new residents feel very welcome. We are happy to have chosen The Residence at Watertown Square for our loved one and would recommend the facility to others looking for a facility for their loved one.
We took a tour of The Residence at Watertown Square during our search for a Memory Care facility for our loved one. The cleanliness and friendliness were great. We REALLY liked this community! However, it was less convenient to get to for us.
I am currently a resident at The Residence at Watertown Square. My experience at this facility has been very good so far. The care services are great. The friendliness and food are both okay. The cleanliness and staff are good. The activities and value for cost are also good. Overall, this facility is a great place. I have, and will continue to, recommend The Residence at Watertown Square to family and friends.
Business response:
Thank you for your review! We appreciate the feedback about your experience since moving into our community and cannot improve without reviews like yours.
We had equally as good of an experience with The Residence at Watertown Square as the place we chose. They gave a great tour and made a good impression. It just came down to a location for us.
Business response:
Thank you for visiting and for your five-star review!
The Residence has good food and a friendly staff. they offer a variety of activities. although everyone may not participate in them, they are offered if you want to. my loved one isn't the kind of person who asks a lot of questions, so I do think they could improve on communication between staff and residents. they don't really tell them things, so my loved one often wouldn't know unless he asked.
Business response:
Thank you for your four-star review and your useful feedback. We'll be sure to look into our communication practices and work to improve them!
The staff members and the meals and dining service get 5+ everything has been amazing. We are not super familiar with all the activities just yet but we are sure they are wonderful. One thing we really love about this community is that it does not feel like a nursing home, it feels like a nice hotel.
Business response:
We're so pleased to hear that you're happy with your decision to choose Watertown Square for your loved one!
My mother just passed after residing in Assisted Living at The Residence. Throughout her time there, she (and I) were impressed with the experience: the facility is spotless, the food is good, and there are lots of activities enjoyed by many. Most important to us was the spirit of the place. The staff is upbeat and fun, well trained, and they work hard. They clearly enjoy the residents, and are good to them and to each other. The management cares and is accountable --- they will engage with family and work to solve problems.... read more
We toured this community and it was very nice. The facility is multi-level and that just didn't fit our needs.
The food was amazing the time I went for a tour
Frequently asked questions about The Residence at Watertown Square
How is The Residence at Watertown Square rated?
The Residence at Watertown Square has a 4.2 star rating with 76 reviews.
When is The Residence at Watertown Square open?
The Residence at Watertown Square is open now. It is open 24/7.