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The Smith-Rhoades Team - BankSouth Mortgage

4.8

Mortgage Brokers
Duluth, GA

About this business

Finance Mortgage Brokers Mortgage Lenders

The Smith-Rhoades Team, led by Nic Smith and Rebecca Rhoades, specializes in conventional, FHA, and VA loans, and have extensive expertise in assisting first-time homebuyers and clients purchasing new construction. The team is dedicated to building lasting relationships with clients, viewing each interaction as an opportunity to serve as trusted advisors. Their commitment is to provide a smooth, personalized experience that not only meets but exceeds expectations, helping clients achieve their dream of homeownership.

Location details

1960 Satellite Blvd, Suite 4200, Duluth, GA, 30097, United States

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4.8952 reviews

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Swetha Mamidi

2 years ago

Quick Communication

Business response:

I'm glad to hear that you appreciated the quick communication! Your satisfaction is our top priority at BankSouth Mortgage, and we always strive to provide a seamless experience for our valued customers. Thank you for your high rating and kind feedback. I look forward to assisting you again in the future!

Bridget Jenel Smith

2 years ago

Everyone at BankSouth that worked on my file did a good job, but major shout out to Sasha Wilson, who was amazing and did an outstanding job getting me to the finish line. She was caring, knowledgeable, responded in a timely fashion and held my hand every step of the way as this was my first time buying a home. She made me feel comfortable and the process at ease. Thank you BankSouth for making my dream come true.

Business response:

Thank you, Bridget, for taking the time to share your experience with us. I'm so glad to hear that our team, especially Sasha, could assist and guide you through your first home buying journey. We pride ourselves on providing a smooth and supportive process for our customers. It was a pleasure to work with you and help make your dream come true. If you have any further needs or questions, don't hesitate to reach out. Congratulations on your new home!

Charles Edgar McBride

2 years ago

The Staff was very helpful thought out the whole Home buying Process...Thank you so much

Business response:

I'm overjoyed to hear how satisfied you were with your home buying process. At BankSouth Mortgage, we strive to provide the best service and make the process as smooth as possible. Your words of appreciation mean a lot to us. Remember, we're always here if you have any further queries or need assistance with another mortgage. Thank you for trusting us and for giving a 5-star rating.

Virginia Solares de Alvarez

2 years ago

my experience was not totally satisfactory because on the closing day they were still requesting information and documents about my bank transactions for the year 2021. I was not notified in time about the amount of my closing expenses, I had to ask before going to the bank and there I they gave them which causes delays and a lot of stress

Business response:

I appreciate your feedback, Virginia. I'm sorry to hear that your experience with BankSouth Mortgage wasn't entirely satisfactory. We always strive to provide clear and timely communication, and it seems we didn't meet that standard in your case. I understand how crucial it is to receive information promptly, especially when it comes to closing expenses and the need for additional documentation. I apologize for the stress and delays this caused. Your comments are important to us and will help improve our services. Going fo... read more

Latonia Patrice Odom

2 years ago

Customer Service

Danielle Deane Peterson

2 years ago

Super responsive and answered all our questions!

Diondria West

2 years ago

The Brown team was awesome. As a first time homebuyer the process is a little stressful, but they kept my experience positive. Nic, especially was amazing. He took the time to answer all of my questions and went into great detail when explaining something to me that I didn’t understand. Laura also took the time to call me to discuss different options that could benefit us in the long run. I would recommend this team to anyone that is looking for a home.

Kerry Daniel Smalls

2 years ago

The experience was seamless, quick, straightforward and encouraging. Laura and her team of brokers are quick to respond, very knowledgeable and have done so many transactions that they are the perfect team to help get you through to closing!

Chang Zhang

2 years ago

The whole loan application and approval process was smooth. there were time that my wife had some questions that I wasn't able to call the loan officer myself, Laura's team was willing to help. I also get advance notice on what's coming up next, that made things a lot easier. Thanks