The Smith-Rhoades Team - BankSouth Mortgage

4.6

Mortgage Brokers
Duluth, GA

About this business

Finance Mortgage Brokers Mortgage Lenders

Location details

1960 Satellite Blvd, Suite 4200, Duluth, GA, 30097, United States

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4.61,078 reviews

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Tonya Armstrong G.

3 years ago

My home-buying experience was a long 6-month process because I was buying a newly constructed home. Laura and the members of her team communicated so efficiently with me during each phase of the process that it was remarkably seamless! Everything from the pre-approval process to the breakdown of the numbers to the underwriting process, etc. was communicated professionally and in a timely manner. The folks on Laura's team were also relatable, encouraging, and easy to talk to whenever I had to call. (That's always a plus!) The... read more

Business response:

Thank you so much for your kind words! I am so glad to hear that you had a wonderful home-buying experience with BankSouth Mortgage. Our team worked hard to make sure everything went smoothly for you and your closing was a success. I apologize for any confusion around wiring your funds for closing and am grateful that you were able to get it done in time. Thank you again for choosing BankSouth Mortgage.

Kenneth Fisk I.

3 years ago

Laura and her team were incredibly helpful, very responsive and patient throughout this process.

Business response:

Thank you so much! I'm glad that myself and my team were able to be of assistance. We appreciate your kind words and feedback.

Raushanah W.

3 years ago

Working with Laura Brown and Team for my mortgage needs was great. They communicated often and answered my questions quickly. I felt like I was in good hands throughout the process. Thanks!

Business response:

Thank you so much for such a fantastic review! I'm so glad that you felt like you were in good hands throughout the process. I'm glad that we were able to answer your questions quickly and provide you with a great experience. Thank you again for choosing BankSouth Mortgage.

Curtis D.

3 years ago

It was great Thanks

Business response:

Thank you so much! I'm so happy to hear that you had a great experience. BankSouth Mortgage strives to provide excellent service, and I'm glad that I could be a part of that.

Kristen Alecia J.

3 years ago

As a first time home buyer I was nervous about the process and was told to stay away from the builders lender. Needless to say Banksouth made this an easy transition for me and Sasha Wilson was amazing. All items asked to provide were not unreasonable and Sasha walked me through every step. Rebecca was phenomenal as well making sure she was available to answer any questions I had. The communication was seamless with fast responses, not to mention the app sent me on time notifications of my progress and outstanding items. The... read more

Business response:

Thank you so much Kristen for your kind words! I am so happy to hear that Rebecca and Sasha were able to help make your first home buying experience a positive one. We take great pride in providing high quality customer service and I am glad that we were able to exceed your expectations. I look forward to working with you on future purchases and hope you continue to recommend us to your friends and family. Thank you again for your review!

Nurse R.

3 years ago

Laura and Sasha were awesome they offered great advice and were very responsive. Thank you for allowing me purchase my first home.

Raina M.

3 years ago

Laura was very knowledgeable and made sure the job got done.

Business response:

Thank you so much, Raina! I'm so glad that you were pleased with your experience with BankSouth Mortgage. We strive to provide the best service possible to all of my customers!

Carla Minjuan T.

3 years ago

From beginning to end my experience with the Laura Brown team was outstanding. Laura was very professional. She explained the process and was there each and every time that I needed her.

Business response:

Thank you so much, Carla! I am so glad that you had such a great experience with us here at BankSouth Mortgage. We strive to provide our customers with the best service possible and I'm glad that was reflected in your experience.

Latoya Shericka S.

3 years ago

My home financing experience with Laura Brown and Bank South was pleasant. The online loan application portal was convenient, and the team provided timely communication in all stages of the application process and leading up to my home closing.

Business response:

Thank you Latoya for your kind words. I'm delighted to hear that your home financing experience with BankSouth Mortgage was pleasant. I'm glad that the online loan application portal was convenient and that the team provided timely communication throughout the entire process. I'm so glad that you had a great home closing experience. Thanks again for your review.