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The Smith-Rhoades Team - BankSouth Mortgage

4.8

Mortgage Brokers
Duluth, GA

About this business

Finance Mortgage Brokers Mortgage Lenders

The Smith-Rhoades Team, led by Nic Smith and Rebecca Rhoades, specializes in conventional, FHA, and VA loans, and have extensive expertise in assisting first-time homebuyers and clients purchasing new construction. The team is dedicated to building lasting relationships with clients, viewing each interaction as an opportunity to serve as trusted advisors. Their commitment is to provide a smooth, personalized experience that not only meets but exceeds expectations, helping clients achieve their dream of homeownership.

Location details

1960 Satellite Blvd, Suite 4200, Duluth, GA, 30097, United States

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4.8952 reviews

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Kenya Daniel

2 years ago

Please allow me to take this moment to scream to the top of my lungs--- HOW GREAT/AWESOME/AMAZING/HELPFUL, it was working with the Brown team. Let me give you some back story, I pre-qualified for BankSouth in the early days of my new home construction. Thinking that I was going to get a better experience from my credit union, I pursued that course of action. Well, when it came down to the wire, the credit union wanted XX amount of dollars for closing (which I didnt have). I said, let me contact Ms. Brown. Not only did Ms. Br... read more

Business response:

Kenya, thank you so much for your kind words! We're so glad that we could help you out and that you were happy with the mortgage rate we were able to provide. Thank you for your recommendation and we're always here to help.

Dwane Dickson

2 years ago

Natasha Wallace was phenomenal. She communicated daily and was always available to assist when I needed her. She returned all my calls in a prompt manner and answered all questions. Natasha is committed to providing excellent customer service and handled all my issues/concerns. Thanks again to the entire Brown Team and kudos to Natasha for her exceptional customer service.

Business response:

Thank you so much for the wonderful review! I'm so glad to hear that we were able to provide you with such great customer service. We strive to provide the best customer experience possible, and it's great to know we are achieving that. Thank you for your kind words!

Belen Rodriguez

2 years ago

Great follow up and responses!

Business response:

Thank you so much for the kind words! I'm glad to hear that you had a positive experience with BankSouth Mortgage. I'm here to help with any of your mortgage needs.

Dorcas Danette Daniel

2 years ago

Someone always address my questions. The process was explained to me each type of the way so I was always prepared. All in all, my process was swift and went painlessly. Very smooth and rewarding experience.

Business response:

Thank you for your kind words! I'm so glad you had a smooth and rewarding experience with BankSouth Mortgage. It's my pleasure to answer any questions and ensure you are prepared every step of the way. Thank you again for your review!

Tiffany Harvey

2 years ago

Laura and team were responsive, knowledgeable, patient and informative. I felt informed throughout the entire process. I am thankful for the experience and will continue to refer them to family and friends.

Business response:

Thank you! It was a pleasure working with you, and we are so glad that you felt informed and taken care of throughout the process. We appreciate your feedback and your referrals, and we look forward to welcoming your family and friends at BankSouth Mortgage.

Angela Marshall-Jackie

2 years ago

The team, especially Natasha, was helpful explaining whatever I needed going over any time of night - professional and friendly. Put my mind at ease. I really was satisfied with the service I received. Thank you.

Business response:

We greatly appreciate your feedback on the service you received from our team. It's wonderful to hear that our team members, including those who assisted you during various hours, were able to provide you with helpful explanations and put your mind at ease. We strive to maintain a high level of professionalism and friendliness, and we're delighted that you found our service satisfactory. Thank you for choosing us, and if you have any more questions or need assistance in the future, please don't hesitate to reach out.

Jackson Robert McMath

2 years ago

good, easy experience

Business response:

Thank you so much! I'm so glad to hear that your experience with BankSouth Mortgage was good and easy. We strive to make sure all of our customers have a great experience. Thank you for your kind words and rating!

Hyacinth IM Neith

2 years ago

My experience with your company was great. You guys understood my needs and worked with me until the keys were in my hand. Pleasant and reliable staff. Thank you all!

Business response:

Thank you so much! We're so glad you had a great experience with BankSouth Mortgage. We strive to make sure all our customers are taken care of and that their needs are met. We look forward to continuing to serve you in the future.

Amber Nicole Jackson

2 years ago

Great experience! Great communication!

Business response:

Thank you for taking the time to share your positive experience with BankSouth Mortgage. I am glad that you had great communication throughout the process.