The Vincent

Julie G. 

on Yelp

8 months ago

I have a relative that moved to assisted living at The Vincent. It is new and clean but the daily care has continued to decline. Most importantly, medication management or lack thereof, has gotten worse. The Vincent is owned by Gallaher Senior Living, a development company in Santa Rosa, Bill Gallaher is well known in the area. Initially, they hired Oakmont to manage the facility. As a family, we weren't thrilled with Oakmont's reputation of being private equity focusing on cost over care. Then Gallaher replaced Oakmont wi... read more

Sherry C. 

on Yelp

9 months ago

If you want your loved one to be in a community that provides excellent care that is safe and stimulating, I strongly encourage you to continue to look and NOT to place your family member in The Vincent. As a family member of a resident in Memory Care, I was the founder and President of the Memory Care Family Council and was extremely involved in most aspects of the community. My main focus was on the care and safety of the residents. But after 2 years of advocating for improvements that were repeatedly promised and never... read more

John G. 

on Yelp

11 months ago

BEWARE!! Avoid this beautiful looking home... While the staff members are very nice, the management of the facility is understaffed and they are missing processes to take care of their clients. The day before we moved my mother into the facility, I stopped by to meet the executive director for the Vincent, and asked if their staff is ready for my mom. I also asked her to maybe check in a few times more often at night during my mom's first week and she said "no problem". The next day we moved my mom in and the person at ... read more

Liz S. 

on Yelp

a year ago

My Mom was in the Memory Care unit at The Vincent for approximately 18 months. I will start with one positive - there are a handful of good caregivers in the Memory Care unit. Unfortunately, those few good caregivers can't compensate for all of the others who are either not trained appropriately or who just don't seem to care for the residents and their well-being. My Mom was left often dehydrated and was not helped with her meals. She would repeatedly ask for help and would get little responsiveness from the caregivers.... read more

Iliana M. 

on Yelp

a year ago

Please do NOT send anyone you care about or can't put visuals on DAILY to the Vincent Memory Care unit. It is awful! We put my mother in law there over two years ago when it originally opened as Oakmont. We knew there would be some hiccups as it was a new facility and needed to get their legs underneath them. They never did. Oakmont then sold the business to The Vincent which has numerous locations around the country and assured us they were experts in their field and that the care our loved ones would receive would be an... read more

Matt S. 

on Yelp

a year ago

The Vincent is a beautiful, new facility which is a facade for what has been a tumultuous experience. My mother, 90 years of age with dimentia, has been in memory care since the place opened and there has been nothing but turnover with staff and hugely inconsistent service. Anyone good they hire leaves, and there is both a training and leadership issue. our experience is in memory care only so cannot speak for assisted living. there are some wonderful families who we have commiserated with who also have loved ones there ... read more