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Thomasville Ford
- Car Dealers
- Thomasville, GA
About this business
Location details
1515 E Jackson St, Thomasville, GA, 31792, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
17.75 a quart for oill you can buy yourself for 5.50 a quart,Out of your mind, “looked at my truck and told me I didn’t have a leak. Low and behold get home and truck is leaking oil. Take your money to Tallahassee ford way better results. Bunch of crooks
Business response:
Austin, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar service experience here at Thomasville Ford. Please give us a call at (229) 226-5133 and we will do our best to make this better. We hope to hear from you soon.
HIGHLY DO NOT recommend. Did not purchase my vehicle here but had the motor repaired here for the second time at 83000 miles. Same issues as the first repairs on motor at Bozard Ford at 50000 miles. Thomasville Ford service manage at the time , Josh, assured me that it was fixed and that the parts they replaced were under a 2 year unlimited mileage warranty. At Approximately 127000 miles, less than 2 years later, the motor goes out again. My truck was running and motor was knocking. Same issues as before. I was able drive it... read more
Business response:
Hey Brian, we can't quite figure out what the impetus for this review is given that the events you are describing seemed to have occurred back in January (as far as I can tell within our customer database). If you already spoke with Jake (the Service Manager at the time), Josh (your Service Advisor - not a manager), and Ricky (the General Manager) some 8 months ago, then there is certainly no productive dialogue that will take place on social media now. With that said, if there is anything new to add to the discussion and yo... read more
They had my truck for about a month they kept telling me so many different things wrong with it basically giving me the run around finally have my truck and all my lights are still on and they over charged me for something I didn't ask them to fix but they did anyways now I'm having to be reimbursed from another dealership because of something I never asked them to fix horrible service they will never see this truck again
Business response:
Hey Ty, although we already responded on Google, we will provide a quick response here as well since you posted in both places. Management is looking further into your complaints, but if you would like to discuss it further, social media is not the place for a productive conversation. If you would like to speak to any of the Managers to give us the opportunity to learn more, apologize where appropriate, and right any wrongs, just give us a call. Thank you.
Horrible service. My car sat there for 7 days on a recall. The part was ordered on Tuesday and was told it would be fixed. I call 4 days later and was told I was next it would be ready at the end of the day. No loaner car for 7 days with 2 baby's at the house. When I get up there to get the real story I was told to get out of his store. All for a recall that I was told would be fixed. The service manager lost his cool and was very unprofessional.
I have had my car in approximately 4 times with the same issues but they seem to not be able to duplicate the problem. Took it back the last time with an error code and was still told they couldn’t fix it. Service manager is rude and talks to you like you don’t know anything.
The service department is very over priced and and the manager is rude. I knew this years ago. So disappointed in myself for giving them another shot (and out $265 for absolutely nothing!).
Business response:
Hey Julie, we're sorry that you feel as though you had a bad experience with our Service Department. I spoke with your Service Adviser, and he filled me in on what may have been a misunderstanding. We were attempting to fix the things that your vehicle needed, but unfortunately, the previous shop you took it to was only fixing the surface level of the problem. In order to understand the entire problem, we had to take apart the engine, thus resulting in the extra charge that you weren’t used to. This is only to make sure that... read more
I took my car in on Friday morning expressed that was my only means of transportation asked if someone could call me to give me a status to let me know what was going on with it no call , needless to say I was without my car until yesterday I kept calling to find out the status nothing so I returned to the dealership on my lunch expressed that I needed my vehicle before on Monday by 3:30 that didn’t happen ended up paying 272.00 for a rental and over 379.00 in repairs customer service skills were awful and very unprofession... read more
Business response:
Hey Delena, we are sorry to hear that you had a negative experience with our Service Department. The experience that you described certainly does not match our ideals of customer communication and satisfaction, so we apologize. If you haven't had the chance to speak with the Service Manager - Cleve Thomas - yet, please give him a call at your earliest convenience. We would like to further investigate your case and right any wrongs. We look forward to hearing from you, and we hope to be given the chance to better serve you in... read more
The people are good to you when you are thinking about buying a car and then once you get home, they could care less. I bought a car and needed some work done for paint chips, it took 5 months to get fixed. Every time I call to speak to the salesman or finance person, they will not answer the phone.
Business response:
Hey Brian, we hate to hear that you had a negative experience with our dealership. The experience that you described certainly does not match our ideals of customer communication and satisfaction, so we apologize for any difficulties that you endured. I would like to look into your complaint further, but the best thing to do is always to get on the phone to discuss it further and right any wrongs. I know that you said that it was a challenge getting an answer from the salesperson before, but this seems like something that ca... read more
Thomasville ford refused to repair the rear window track the 2015 F150 they sold us, that fell off. they said someone put double sided tape on the track and they would not fix it. The truck was never service by anyone but Thomasville ford on the window track. so ether they are lying or they put the double side tape on the window track prior to selling me the truck in oct 2015... either way this is a horrible way to treat the customer they refused to fix it even if we paid for the repair. Never purchase a vehical from this de... read more
Frequently asked questions about Thomasville Ford
How is Thomasville Ford rated?
Thomasville Ford has a 4.4 star rating with 1,307 reviews.
When is Thomasville Ford open?
Thomasville Ford is open now. It will close at 6:00 p.m.