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Thornhill GM Superstore
- Car Dealers
- Chapmanville, WV
About this business
Location details
US Route 119 at Trace Fork Road, Trace Fork Rd, Chapmanville, WV, 25508, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 7:00 p.m. | |
| Tue | 09:00 a.m. to 7:00 p.m. | |
| Wed | 09:00 a.m. to 7:00 p.m. | |
| Thu | 09:00 a.m. to 7:00 p.m. | |
| Fri | 09:00 a.m. to 7:00 p.m. | |
| Sat | 09:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
They do not help you if you have a low credit sore they say they work with people they don’t
Business response:
Cindy, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (304) 855-1400.
Terrible service. Had a part ordered almost a year ago, never heard anything about it. Was told they would call. Went in today, was laughed at when I mentioned it, and was told there was no way cause nothing was on their system and I didn’t pay THAT price? After telling them I have a receipt for it, the part magically appears. Also raised their prices, same problem I went for last time double the price. Will never go back. Chevy in Logan West Virginia said they will do anything half price that this store will quote you!!!!!!
Business response:
Adam, we regret to hear that you had this experience with us. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (304) 855-1400. We look forward to hearing from you.
Obvious marks on the rotor. But doesn’t think anything is wrong with 2200 mile. Service is just as bad as the sales team
We bought a truck from them literally made the 2nd payment and the transmission went out. We was Assured it was a Dependable Vehicle. After being told it was Covered to fix it, they now claim its going to be Another $5000. We've been given the RUN AROUND for 4 Weeks and were still without a Vehicle and a $34,000 Loan!!! Nobody there wants to help. It's all about Money and Poor Customer Service. Pathetic!
Business response:
Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We'd like the opportunity to discuss this with you. Please reach out to us at (304) 855-1400 at your earliest convenience to discuss how we can turn your experience into a positive one.
Never in a million years will I buy a car from you. NEVER. After the absolute awful treatment by you all of someone I know, I will never buy a vehicle from you, and I will tell everyone I know not to buy one from you. People take your business else where. These people treat their customers awful.
Business response:
Hi, we regret to hear that you had this experience with us. We'd like the opportunity to discuss this with you. Please reach out to us at (304) 855-1400 at your earliest convenience to discuss how we can turn your experience into a positive one.
Well talked to a sales manager on the phone the man ran my credit multiple times an never called me back with any kind of info Poor customer care first an foremost Second the man stated he would not run my credit multiple times but he did anyway an wouldn’t even take the time to call me back
Business response:
Thank you for reaching out to us. We regret to hear about the situation you have described. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (304) 855-1400 so we can work towards a resolution.
To anyone looking for a garage this is definitely not the one!!! Just went in to fix some recalls and breaks and an oil change and charged me 714.94!!! The most expensive oil change and breaks I’ve ever had!!!🤬🤬🤬🤬🤬🤬🤬
Business response:
Hi, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (304) 855-1400 to discuss your concerns, as your satisfaction is of utmost importance to us. Take care!
Be honest. Johnny Nelson is a poor liar
Business response:
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (304) 855-1400 to discuss your concerns, as your satisfaction is of utmost importance to us.
I bought a brand new vehicle from this dealership and have been given the runaround ina bad way about some repairs to be made to it!!! I would not dare purchase another vehicle from this place!! I was insulted belittled and made to feel like dirt by these individuals as well as passed off onto others after having my vehicle in their possession for over a week!!! ridioucouluness I never been treated soo porly by a company before!! and to think ingame them a top notch recommendation to others!! in recent those recommendations ... read more
Business response:
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (888) 499-9117 to discuss your concerns, as your satisfaction is of utmost importance to us.
Frequently asked questions about Thornhill GM Superstore
How is Thornhill GM Superstore rated?
Thornhill GM Superstore has a 4.3 star rating with 371 reviews.
When is Thornhill GM Superstore open?
Thornhill GM Superstore is closed now. It will open tomorrow at 9:00 a.m.