Tina Alexiou

Cristal M D. 

Verified by The Mortgage Firm, Inc.

6 years ago

I feel that there could be better upfront communication about things needed and what’s involved in the process instead of always having to ask . I don’t fully understand the mortgage business but it seems that various things were required on a last minute basis which maybe perhaps there’s no way around this process ? Technology could be more user friendly - maybe having one login per account instead of individual logins ? 

Barbara S C. 

Verified by The Mortgage Firm, Inc.

6 years ago

The people! 

Michael J G. 

Verified by The Mortgage Firm, Inc.

7 years ago

More frequent communication. Follow up on open items early so as to not cause delays at the last minute. Need to provide same information on multiple occasions raised concerns over security of personal information. The team went above and beyond In our support however those efforts would not have been necessary if there had been timely communication and follow up. 

Scott D. 

Verified by The Mortgage Firm, Inc.

7 years ago

The communication breakdown in the last week and different things that are coming up now that I had my closing I'm kind of unsure about I was not told and been expecting this 

William H F. 

Verified by The Mortgage Firm, Inc.

7 years ago

Too much concern over the trust....I think your people need a better understanding of trusts......you would apparently be comfortable loaning money to someone who had even no will. 

Robert B R. 

Verified by The Mortgage Firm, Inc.

8 years ago

Better, timely, and honest communications would go a long way. I felt the overall experience was below average. What was asked for to secure the loan was over the top and not relavent to the loan. 

John A. D. 

Verified by The Mortgage Firm, Inc.

8 years ago

Paper work was just to much