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TLC Plumbing Heating Cooling Electrical
- Plumbing
- Albuquerque, NM
About this business
Location details
5000 Edith Blvd NE, Albuquerque, NM, 87107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
BEWARE! I used this company for almost 20 years. I installed stuff they told me I needed and spent thousands of dollars. Yesterday they came to do my seasonal changeover from heating to my evaporative air unit. They said the unit was so rusted it would leak and I had to get a new one. I complained that they should have known this in the Fall when they changed me over to heating after the summer. The "customer service rep" (Ohnie M*****) became indignant and loftily informed me that they would never tell me I needed a new coo... read more
Business response:
Dear Linda, I apologize that you had this experience. This isn't at all how we want our customers to be treated! I apologize for the officious behavior of the TLC representative you spoke with. I'd love the opportunity to visit with you. I wasn't able to find your customer information based off your Yelp username, but I would love to speak with you. My name is Becky W., and my direct line is 505-761-5541. I hope you'll take the time to tell me who treated you so poorly so that I can address it. I look forward to hearing fro... read more
I had a slab leak and they charged me $2,500 to fix it. They said that work would not be guaranteed because of the age of the old pipes and recommended that I re-plumb the entire house for approx. $10,000. They said that if I decide to re-plumb they would give me credit for the recent money spent on the repair. 6 weeks after they fixed it started leaking again in the same area. Now they say no credit for the recent repairs, and the quote to re-plumb went up to $12,000. I've found another plumber that will do the re-plumb for... read more
Business response:
Dear Birgit, Thank you for reaching out to us about this situation. This is not the experience we want our customers to have. TLC operates on a 100% Make It Right Guarantee, and we would appreciate the opportunity to make it right. One of our managers tried to reach out to you, but we haven't been able to get a hold of you. If you could give us a call at 505-761-9696 and ask for Abran in Plumbing, he would be happy to discuss this with you. Again, thank you for bringing this to our attention. Your feedback is what helps us ... read more
On the Friday before Easter after 1 pm, my master toilet clogged up and even backed up into the shower. Then the other toilet would not flush either. Could not get it to clear at all. They could send someone, but it would have to be after hours since they were so booked. William showed up, after hours, cleared up the problem, and was pleasant and professional even though it was after 6 pm on the start of a holiday weekend. What a relief to get it all cleared up and before Easter.
Business response:
Dear Michelle, Thank you for sharing this with us! It is never fun to have a plumbing emergency, but it's always harder on the holidays. I'm so glad that Will was able to get this taken care of for you. It's our goal to make your emergencies less stressful on you and your family. Please don't hesitate to let us know if you have any questions, concerns, or need anything else. We look forward to serving you! Best wishes, Julia D.
TLC responded to repair my mother’s radiant heat boiler when it failed to heat after she ran out of propane gas. They completed almost five thousand dollars worth of repairs before deciding she needed a new boiler. This boiler was installed at a cost of $6,500.00. The new boiler failed exactly as the old boiler did. Then Levi responded and checked the propane valve and found it was barely on. Clearly both boilers were starved for gas. I wrote a letter to TLC requesting my mother be reimbursed for two-thirds of the total cost... read more
Business response:
Dear Jane, Thank you so much for sharing this with us! First off, I apologize that this happened in the first place. Second, we are so grateful that you reached out to us and gave us the opportunity to make it right. We operate on a 100% Make It Right Guarantee, and it's our pleasure to do so. Please don't hesitate to let us know if you have any further questions, concerns or need anything else. We look forward to serving you! Sincerely, Julia Duncan
The company was prompt in responding to my call and Will was very pleasant and helpful.
Business response:
Dear Donna, Thank you for sharing with us about your experience. We are happy to have been able to serve you! Let us know if you need anything else. Best wishes, Julia D.
It has been a little more than a week that our new home softwater system was installed by Rob D @ TLC. What a huge difference and wonderful experience this has been in all our homes water outlets. (showers,washing machine,sinks) We plan on contacting TLC for any future home improvement needs! Thank you for your professionalism and customer service!
Business response:
Dear Ms. Hanosh, Congratulations on your new soft water system! It's exciting to say goodbye to hard water. We appreciate you sharing with us about this experience, and look forward to serving you in the future. Let us know if you have any questions about your new system. Best wishes, Julia D.
I had a toilet gasket replaced today. The plumber who came out didn't have the "extra deep" gasket that would fit my toilet. I had to pay for the hour it took him to go find one. TLC should have these stocked on their trucks. I ended up paying $177.00 dollars for something that should have been a lot cheaper.
Business response:
Thank you for bringing this issue to our attention, we can't fix what we don't know and this particular issue has been brought up with the technician and his Supervisor Mike, whom you spoke with this morning. Thank you for giving us a chance to correct the issue and thank you for you business.
Frequently asked questions about TLC Plumbing Heating Cooling Electrical
How is TLC Plumbing Heating Cooling Electrical rated?
TLC Plumbing Heating Cooling Electrical has a 4.7 star rating with 7,102 reviews.
When is TLC Plumbing Heating Cooling Electrical open?
TLC Plumbing Heating Cooling Electrical is open now. It will close tomorrow at 12:00 a.m.