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Toro Park Animal Hospital

4.4

About this business

Location details

22720 Portola Drive, Salinas, CA, 93908, United States

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WeekdayScheduleStatus
Mon8:00 a.m. to 5:00 p.m.
Tue7:00 a.m. to 5:00 p.m.
Wed8:00 a.m. to 5:00 p.m.
Thu7:00 a.m. to 5:00 p.m.
Fri8:00 a.m. to 5:00 p.m.
SatClosed
SunClosed
4.4391 reviews
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sara s.'s profile image
sara s. 
rating
14 years ago

Dr. Susan Parry & Dr. Aysha Taff have just opened TORO PARK ANIMAL HOSPITAL. They are located in the same building as the recently closed Portola Animal Hospital. Currently remodeling, they feature all new equipment including digital Xrays. They also offer medically supervised boarding for your cats & dogs, including a dog exercise yard. 

Mary B.'s profile image
Mary B. 
rating
10 months ago

They charged almost $2,000 to pull a tooth out. Not to fix it, just to pull it out. Also, the guy at the front desk does not know how to secure your personal information. I provided my credit card number to him three times, yet somehow they still do not have my correct information on file. Go somewhere else, there are tons of excellent vet offices in Monterey County. 

Business response:

Thank you for your feedback. Our pricing reflects the comprehensive care we provide to each patient, and oral surgery always entails general anesthesia and supportive care for the safety and comfort of your pet. A detailed treatment plan (estimate of cost) is always reviewed with clients and signed prior to a procedure in our hospital. If you have specific questions regarding the charges incurred I am happy to review them with you in person or on the phone. Regarding your credit card experience, we take client privacy very... read more

Jess O.'s profile image
Jess O. 
rating
a year ago

They dropped my cat's hard carrier on her when taking her out. My cat got scared and fell off the metal exam table. Making her even more scared. I should've left then but trusted they knew what they were doing. They tried to put a muzzle on her after that. My cat was even more scared and cried and screamed. The vet said she was aggressive and had to be sedated. I couldn't believe they escalated it like this. I went to a different hospital and had such a nice opposite experience where my cat was handled with patience and care... read more

Business response:

I want to extend my sincere apologies for the distressing experience you and your cat had during your visit to our clinic. It is truly disheartening to hear about the incident with your cat's hard carrier and the subsequent handling that caused additional stress. We understand that such events can be traumatizing for both you and your cat. We take your feedback seriously and will be conducting a thorough review of our procedures to ensure such incidents are avoided in the future. Our goal is to provide a safe and comfortabl... read more

Brian P.'s profile image
Brian P. 
rating
a year ago

Super expensive. But you do not get what you pay extra for. They do not return phone calls. They gave mixed info and my dog had a litter--wait till first bleed on female and wait so male is 14 months for better bone strength. They will charge you a monthly fee regardless if you want to still go to them or not. Good luck getting them to call you back. Check around for cheaper cost for getting dogs fixed. 

Business response:

Hello, Brian P- Thank you for your feedback. We're sorry to hear that you had a disappointing experience at our hospital. We strive to provide compassionate and patient-focused care to all of our clients and their pets, and we take your concerns seriously. We would appreciate the opportunity to speak with you directly to better understand your concerns and address any issues you had. Please don't hesitate to reach out to us at (831) 484-9744 OR info@toroparkvet.com. Thank you again for your feedback, and we hope to hear from... read more

David E.'s profile image
David E. 
rating
a year ago

They charged $90 to trim my dog's nails and clean her ears. Rediculously expensive! They add a $20 technician fee and a $15 hazardous waste fee....for nails and cleaning ears?!?! What a joke. They overcharge to take advantage. They don't show you the price beforehand. They have you sign for services beforehand, but don't quote the price. Then, when it's done, gotchya billing at its best! Then, to top it off, they say, "Oh yeah, we will get your pets record from her other vet." They then said, "Your dog needs her rabies vacc... read more

Business response:

Hi David, thank you for taking the time to leave your feedback. We appreciate your concerns and would like to address them. However, we do not have any record of you in our computer system, nor have we received any requests from Chewy. Additionally, the prices you mentioned do not reflect what we charge for those services. We would appreciate the opportunity to discuss your estimate further and ensure we provide you with accurate information. Please don't hesitate to reach out to us at (831) 484-9744 OR info@toroparkvet.com.... read more

Chris N.'s profile image
Chris N. 
rating
2 years ago

In an effort to assist someone who could not afford treatment, I reached out to this vet to set up an appointment. I was told by Dani that I needed to pay a deposit over the phone in order to get an appointment. I have never heard of this. I feel that her response shows that the company's mission is to not help people and pets in need but to make money and weed out the undesirable clients. Very inhumane. 

Business response:

We apologize you find our policy unacceptable. Our mission is to provide high quality care to our patients, and this policy aids us in that mission. 

Thomas A.'s profile image
Thomas A. 
rating
3 years ago

I would give this vetrinarian a score of zero if it was possible. DO NOT TAKE YOUR ANIMAL TO THIS VET. We have had recurring problems with them, including unauthorized charges to our credit card, massive rescheduling problems, delays to treatment that have put our animals at risk, lying to us about work completed and then not being able to present the work, unsanitary conditions and treatment or our dog resulting in leaving him in feces and water in his kennel that caused a massive skin infection while boarding, overcharging... read more

Business response:

We understand your concerns for your pets and we can appreciate that when our pets are in a time of need emotions can run high. We have tried over the years to address your concerns and find a mutual understanding of how we can make things right and meet the needs of your animal's. Toro Park Animal Hospital does not tolerate inappropriate communications that leave staff feeling scared and uncomfortable. We have attempted many times and through many different staff members to communicate regarding the issues that have occurre... read more

Amanda D.'s profile image
Amanda D. 
rating
3 years ago

Very frustrating that they would not refill my dogs flea medication until they saw her even with an appointment on the schedule ( the soonest THEY could see her) The front desk girl (she never gave her name) was unwilling to help or even ask the vet for approval. My dog had an exam just over a year ago and still they need an updated exam.... Seems like that's about money and nothing else. Frustrating that my dog has been on this medication for years without an issue ( flea medicine!) I called another vet that my dog has seen... read more

Business response:

We apologize for your frustrations. Unfortunately, law prohibits the dispensing of medications to patients that do not have a current exam with us. Lexi is four months past due for her annual exam and we do want to ensure both her health and safety prior to prescribing any medications. If you would like to schedule an exam, we would be more than happy to assist you. 

Elaine G.'s profile image
Elaine G. 
rating
3 years ago

I brought my new rescue corgi to this business to get her an initial health exam and any additional vaccines that she was not up to date on. We received an exam and 2 additional vaccines (all good so far). They sold me a years supply of Bravecto (flea and tick Rx) that my dog had never taken. I gave her 1 dose 2 days after getting vaccines to be sure there was no reaction to the 2 vaccines. She ended up having a bad reaction to the drug after eating only a portion of the dose. She was drooling heavily and was listless, loss ... read more

Frequently asked questions about Toro Park Animal Hospital

How is Toro Park Animal Hospital rated?

Toro Park Animal Hospital has a 4.4 star rating with 391 reviews. 

When is Toro Park Animal Hospital open?

Toro Park Animal Hospital is closed now. It will open on Monday at 8:00 a.m.