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Toro Park Animal Hospital
- Veterinarians
- Salinas, CA
About this business
Location details
22720 Portola Drive, Salinas, CA, 93908, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 5:00 p.m. | |
| Tue | 7:30 a.m. to 5:00 p.m. | |
| Wed | 7:30 a.m. to 5:00 p.m. | |
| Thu | 7:30 a.m. to 5:00 p.m. | |
| Fri | 7:30 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Dr. Susan Parry & Dr. Aysha Taff have just opened TORO PARK ANIMAL HOSPITAL. They are located in the same building as the recently closed Portola Animal Hospital. Currently remodeling, they feature all new equipment including digital Xrays. They also offer medically supervised boarding for your cats & dogs, including a dog exercise yard.
I am very unimpressed with Toro Park Animal Hospital. I brought my little dog in believing she would be cared for. This animal hospital is strictly about profit they quoted me an insane amount in the thousands of dollars for care. Teeth cleaning, nails trimming and one tooth removed. Thank God I found another Vet who came to our home and treated my dog. He cleaned her teeth using a mild sedative and the tooth was also extracted. She lived comfortable for another year until going to sleep at 14 years of age. Toro Park Animal ... read more
I called to set up a new patient appointment for my dog. After being placed on hold for several minutes, I reached the point of booking a same-day time slot. I asked if I could have a moment to confirm I'd have my car back in time for the appointment, and the call was disconnected. When I called back less than a minute later, I was told they were fully booked and couldn't see us for several days. The receptionist's tone was very dismissive and "oh well" about the situation, which made the experience even more frustrating.
Business response:
We regret to hear about your disappointing experience with our scheduling process. Your feedback is invaluable to us, and we are committed to improving our communication standards. Please contact us at (831) 484-9744 so we may address your concerns and make this right.
They charged almost $2,000 to pull a tooth out. Not to fix it, just to pull it out. Also, the guy at the front desk does not know how to secure your personal information. I provided my credit card number to him three times, yet somehow they still do not have my correct information on file. Go somewhere else, there are tons of excellent vet offices in Monterey County.
Business response:
Thank you for your feedback. Our pricing reflects the comprehensive care we provide to each patient, and oral surgery always entails general anesthesia and supportive care for the safety and comfort of your pet. A detailed treatment plan (estimate of cost) is always reviewed with clients and signed prior to a procedure in our hospital. If you have specific questions regarding the charges incurred I am happy to review them with you in person or on the phone. Regarding your credit card experience, we take client privacy very... read more
They dropped my cat's hard carrier on her when taking her out. My cat got scared and fell off the metal exam table. Making her even more scared. I should've left then but trusted they knew what they were doing. They tried to put a muzzle on her after that. My cat was even more scared and cried and screamed. The vet said she was aggressive and had to be sedated. I couldn't believe they escalated it like this. I went to a different hospital and had such a nice opposite experience where my cat was handled with patience and care... read more
Business response:
I want to extend my sincere apologies for the distressing experience you and your cat had during your visit to our clinic. It is truly disheartening to hear about the incident with your cat's hard carrier and the subsequent handling that caused additional stress. We understand that such events can be traumatizing for both you and your cat. We take your feedback seriously and will be conducting a thorough review of our procedures to ensure such incidents are avoided in the future. Our goal is to provide a safe and comfortabl... read more
Super expensive. But you do not get what you pay extra for. They do not return phone calls. They gave mixed info and my dog had a litter--wait till first bleed on female and wait so male is 14 months for better bone strength. They will charge you a monthly fee regardless if you want to still go to them or not. Good luck getting them to call you back. Check around for cheaper cost for getting dogs fixed.
Business response:
Hello, Brian P- Thank you for your feedback. We're sorry to hear that you had a disappointing experience at our hospital. We strive to provide compassionate and patient-focused care to all of our clients and their pets, and we take your concerns seriously. We would appreciate the opportunity to speak with you directly to better understand your concerns and address any issues you had. Please don't hesitate to reach out to us at (831) 484-9744 OR info@toroparkvet.com. Thank you again for your feedback, and we hope to hear from... read more
They charged $90 to trim my dog's nails and clean her ears. Rediculously expensive! They add a $20 technician fee and a $15 hazardous waste fee....for nails and cleaning ears?!?! What a joke. They overcharge to take advantage. They don't show you the price beforehand. They have you sign for services beforehand, but don't quote the price. Then, when it's done, gotchya billing at its best! Then, to top it off, they say, "Oh yeah, we will get your pets record from her other vet." They then said, "Your dog needs her rabies vacc... read more
Business response:
Hi David, thank you for taking the time to leave your feedback. We appreciate your concerns and would like to address them. However, we do not have any record of you in our computer system, nor have we received any requests from Chewy. Additionally, the prices you mentioned do not reflect what we charge for those services. We would appreciate the opportunity to discuss your estimate further and ensure we provide you with accurate information. Please don't hesitate to reach out to us at (831) 484-9744 OR info@toroparkvet.com.... read more
In an effort to assist someone who could not afford treatment, I reached out to this vet to set up an appointment. I was told by Dani that I needed to pay a deposit over the phone in order to get an appointment. I have never heard of this. I feel that her response shows that the company's mission is to not help people and pets in need but to make money and weed out the undesirable clients. Very inhumane.
Business response:
We apologize you find our policy unacceptable. Our mission is to provide high quality care to our patients, and this policy aids us in that mission.
I would give this vetrinarian a score of zero if it was possible. DO NOT TAKE YOUR ANIMAL TO THIS VET. We have had recurring problems with them, including unauthorized charges to our credit card, massive rescheduling problems, delays to treatment that have put our animals at risk, lying to us about work completed and then not being able to present the work, unsanitary conditions and treatment or our dog resulting in leaving him in feces and water in his kennel that caused a massive skin infection while boarding, overcharging... read more
Business response:
We understand your concerns for your pets and we can appreciate that when our pets are in a time of need emotions can run high. We have tried over the years to address your concerns and find a mutual understanding of how we can make things right and meet the needs of your animal's. Toro Park Animal Hospital does not tolerate inappropriate communications that leave staff feeling scared and uncomfortable. We have attempted many times and through many different staff members to communicate regarding the issues that have occurre... read more
Frequently asked questions about Toro Park Animal Hospital
How is Toro Park Animal Hospital rated?
Toro Park Animal Hospital has a 4.5 star rating with 477 reviews.
When is Toro Park Animal Hospital open?
Toro Park Animal Hospital is open now. It will close at 5:00 p.m.