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Toro Park Animal Hospital
- Veterinarians
- Salinas, CA
About this business
Location details
22720 Portola Drive, Salinas, CA, 93908, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 5:00 p.m. | |
| Tue | 7:30 a.m. to 5:00 p.m. | |
| Wed | 7:30 a.m. to 5:00 p.m. | |
| Thu | 7:30 a.m. to 5:00 p.m. | |
| Fri | 7:30 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
This place does not honor the advertisement posted on their website regarding the first patients exam is free. After I had my 1st visit they told me I owe them for the exam because my pet came in with an allergy condition. They also made charges to my bank account in which I never signed or agreed too. They came in the room with a $420 Bill and asked me to choose what I could afford. They do not care about their patients or pets. I expressed to all staff that I had asked about the free exam when I first came into the office... read more
Business response:
We are so sorry you were not satisfied with your visit. Our website does indicate that we honor a new client, new patient wellness visit for a checkup appointment at no charge. If the appointment is for any medical condition, there is an office visit fee. When we booked the appointment for you, you had specified a problem with your dog at that time. An estimate was provided to you during the appointment and our technician clearly stated there was a fee for the exam since there was a medical problem being evaluated by the doc... read more
I have debated several months if I should leave a review, but after seeing my regular vet and getting excellent service I couldn't let this go any longer. In Nov 2017 my regular groomer was out sick for a month. As my dog needs to be sedated to be groomed, I asked my Vet at Harden Ranch for a recommendation. They suggested Toro Park. I checked the website and reviews and decided to give it a try. They are even closer to my home so depending on how it went I was considering changing to this new service. The appointment was fo... read more
If I could give zero stars I would. This used to be a wonderful place to take my animals when Dr. Parry was there. Dr. Kaplan-Dau is a horrible person and vet. She is far from professional. She is condescending and loves to talk down to people. Not only are her prices overinflated,so is her ego. Basically this place has gone to hell. There are numerous other professional facilities that will treat you and your fur babies with the respect you deserve.
Brought my Australian shepherd infor a bath, trim of bum and legs .... when I picked him up his behind and back legs were shaved to bare skin!!!!!! Completely raw skin on his bottom . If you know Aussies which they do because their doctor owns them ! You know you never ever shave an Aussie !!!!!!! Front desk desire shrugged her shoulders at me like basically too bad . I paid over $80 for this service and receive a $30 credit back. They did not care of my concern . Aussies have a high chance of burning and they could have car... read more
The quality of the doctor is fine. Twice I have been there and twice the front of the desk has not be upfront with me about pricing. They told me to bring my dog back for a follow up exam and then charged me for it. After the second visit, they gave me medication, Genny came out and explain all the medications to me. She then told me I was good to go. So I left. I had been siting up at the front desk for 5-10 minutes before she came out and no one said anything to me. After Genny told me I was good to go I left. I g... read more
Business response:
We are sorry to hear that you feel you didn't receive the best service from our staff. We strive to make everyone's experience seamless from the moment you arrive, to the moment you are checked out. We do recognize that there are times that this does not happen, due to staffing issues or other extraneous reasons. We will address your concerns and continue to work on improving our communication with staff and clients. It is important to us that these difficulties are not perceived by clients. Please understand that we will d... read more
Extremely over priced! Second time I've walked out with my animal. The first time was because their groomer wanted to charge $20 to do my dog's ears. She wanted $80 to groom my dog. My normal groomer included the ears in the $50 price. Today, with an appointment already made for boosters only, I was informed that they could only administer boosters if I paid for an annual exam first, AND, I would have to come back for it at a later time. I had confirmed by email that I could get boosters without an office visit. For ev... read more
Business response:
We apologize that you feel we are overpriced. It is our policy to complete a full physical exam annually for all vaccines. This exam is as important, if not more so than vaccines, to confirm your dog is healthy. The estimate you were given included all best recommendations for your pet's health - these were not required, but optional. Our job as your pet's health advocate is to recommend what's best for your pet, and our clients must decide what they would like to do. We apologize for the miscommunication between our staff a... read more
You NEVER gave me another option, your assistant stared at me when I said I could not afford over $500 of treatment, just stood there and stared! I had to excuse myself, with tears in my eyes, and call a friend who advised me what to do! You, the veterinarian, never came around again once I denied your $500 + services. And then you notify the county of neglect!! Why would I take my cat to the vet in the first place if I was neglecting him?
Business response:
I am so sorry you do not feel that you received the best care from us. We try to meet our client's and patient's needs at every visit. We actually did offer a lesser treatment, which is what you decided to do for your cat. Our legal obligation is to ensure the welfare and care of pets. All veterinarians take an oath to ensure that all pets are protected and well cared for. Once we start a client/patient relationship we are legally bound to make sure patients are cared for. It is not important if that service is done at our... read more
I was dismayed when I learned that Dr. Kaplan and Dr. Rockwood had suddenly bought the hospital. I trusted them when Dr. Susan Perry was over seeing their work, but not alone. The rreceptionists I knew are gone too. I was told that my cat would die of kidney failure without expensive hospitalization. I took him elsewhere and they taught me to give fluids under the skin. He is doiung great now.
Thank you for taking the time to respond to my review. I understand that mistakes happen, and based on your reply, I can tell you care greatly about the experience of clients and pets. While we can both agree that the first incident was due to a coding error, it was the second incident that I still contest. I was never told that my dog would need a follow-up visit. I took it upon myself to contact your office to ask about a follow-up and any fees associated with that visit. It seems to me that if I had never called in, ther... read more
Business response:
On your first visit there was simply a mistaken entry. We offer a specially priced pain control package for the animals that we spay or neuter for the City of Salinas Shelter. Your pain drugs were entered under the wrong code. I am glad you caught that error. I am as frustrated as you are about our medication costs but unfortunately medications are expensive. On your second visit it appears that the doctor did want to recheck your dog's ears but didn't make that clear. Please accept my apology; our goal is that every c... read more
Frequently asked questions about Toro Park Animal Hospital
How is Toro Park Animal Hospital rated?
Toro Park Animal Hospital has a 4.5 star rating with 517 reviews.
When is Toro Park Animal Hospital open?
Toro Park Animal Hospital is closed now. It will open at 7:30 a.m.