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Town East Ford
- Car Dealers
- Mesquite, TX
About this business
Location details
18411 LBJ Freeway, Mesquite, TX, 75150, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
I felt welcomed and cared for! Crista stayed in communication with me about the status of my vehicle with the details of what was being done and etas of the necessary parts that were ordered.
Business response:
We appreciate you taking the time to leave a kind review about Crista! We're happy to hear you felt welcomed and that Crista kept you informed about the status of your vehicle, including details and ETAs for parts. At Town East Ford, clear communication is important to us, and it sounds like Crista exceeded your expectations!
Waited a little over two hours but it didn't feel too bad due to Austin's customer service.
Business response:
We appreciate you taking the time to leave a review! We apologize for the wait time and are always looking for ways to improve efficiency. We're glad Austin's customer service helped make your visit enjoyable.
Working with Erica Reeves is a plus for your dealership She has been a joy to work with a smile
Business response:
Erica Reeves is an asset to your dealership with a smile always on her face
Very personable and very delightful to talk to. Treated me and everyone around her with respect. I felt very easy and comfortable. Definitely will be coming back.
Business response:
Thank you for the fantastic review! It means a lot to us that our team members create a welcoming and respectful environment for everyone. We're thrilled you felt comfortable and enjoyed your experience. Hearing that our staff is personable and delightful to talk to makes our day! We strive to build positive relationships with our customers, and your feedback lets us know we're on the right track. We look forward to seeing you again soon!
Patricia was very professional from the time I I called her on the phone from the side of the road until the fixes were done and kept me informed along the way.
Business response:
Thank you for the fantastic review! We're so glad to hear that Patricia provided exceptional service from the very first phone call. At Town East Ford, we understand how stressful car troubles can be, and keeping our customers informed is a priority. Knowing Patricia kept you updated throughout the repair process demonstrates her professionalism and commitment to your satisfaction. Thank you for choosing Town East Ford!
Friendly people which took care of me in a timely manner without any concerns at all
Business response:
We're so happy to hear you had a positive experience! Friendly staff and a timely service are important to us, and we're glad we delivered on both.
Won't be buying any more trucks there. To much dealer add charges for stuff consumer don't need
Business response:
Thank you for your feedback about your recent visit. We're disappointed to hear you won't be returning to our dealership and apologize for the frustration you experienced. We understand that not everyone needs or wants all the add-on options we offer. We strive to be transparent about pricing and provide choices to fit your budget. We value your business and would appreciate the opportunity to discuss your experience further. At your earliest convenience, please reach out to Lance Smith at jsmith02@vtaig.com to discuss this ... read more
Honest, straight forward, and easy to work with. Blake Smithers did a great job helping me find the right truck!
Business response:
We're thrilled to hear about your positive experience with Blake Smithers! At Town East Ford, we value honesty, transparency, and making the car buying process as smooth as possible. It sounds like Blake did a fantastic job finding the perfect truck for your needs. Thank you for taking the time to leave a review, and congratulations on your new truck!
Awesome experience, I got attended as soon as I got there. Left with a awesome affordable deal.
Business response:
We're so glad to hear you had an awesome experience at Town East Ford! It means a lot to us that you were seen right away and found an affordable deal you love. Our goal is to provide efficient service and great value, so your feedback lets us know we're succeeding. Thanks for choosing Town East Ford!
Frequently asked questions about Town East Ford
How is Town East Ford rated?
Town East Ford has a 4.4 star rating with 11,982 reviews.
When is Town East Ford open?
Town East Ford is closed now. It will open at 8:30 a.m.