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Toyota of Richardson
- Car Dealers
- Richardson, TX
About this business
Location details
1221 N. Central Expressway, Richardson, TX, 75080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Very patient. Good communication.
Business response:
We appreciate your feedback highlighting the patient and communicative approach of our team. Providing clear, helpful communication is a core value of our service center, and we're pleased to know we met your expectations during your visit. Our goal is to ensure every customer feels heard, understood, and comfortable throughout their service experience. Thank you for recognizing the effort our team puts into delivering exceptional customer care. We look forward to continuing to provide you with the same level of attentive an... read more
Always asking Michael for your services and receiving a satisfied maintenance/repair experience:)
Business response:
We appreciate your loyalty in consistently requesting Michael for your service needs, and we're glad to hear that you've had satisfying maintenance and repair experiences with him. Your continued trust means a great deal to us. We always strive for a 5-star experience, and we're eager to understand if there are any areas where we can improve to make your future visits even better. Your feedback is invaluable in helping us enhance our service quality. We kindly invite you to reach out to Maria Arenas at marenas@vtaig.com to s... read more
Staff was nice and friendly. They did the oil change and multi inspection in acceptable amount of time.
Business response:
Thank you for your positive feedback! We're glad to hear that our staff was nice and friendly, and that your oil change and multi-inspection were completed in a timely manner. We aim to provide efficient and friendly service to all our customers. We appreciate your support and look forward to assisting you again in the future!
The toyota of richardson reminded me about my first free service of new car ,birthday the tech try to convince me to pay something about the somkind of fluid adding to fuel.
Business response:
Thank you for your review! We're glad to hear that we reminded you about your first complimentary service, and we hope you had a great experience overall. We understand that our technicians are here to provide recommendations for your vehicle's maintenance, and we appreciate your feedback regarding the suggestion for additional fuel additives. Your satisfaction is important to us, and we value your insights as they help us improve our service. If you have any questions or need further assistance, please don't hesitate to rea... read more
Service Advisor Less was excellent and provided information as requested.
Business response:
Thank you for your positive feedback! We're glad to hear that Service Advisor Less provided you with excellent service and the information you requested. Our team strives to be knowledgeable and helpful, and it's great to know we met your expectations. We appreciate you taking the time to share your experience and look forward to assisting you again in the future!
I greatly appreciate the courteous and quick response to my call by Lee schuster. The service of my car went smoothly and efficiently. Thank you.
Business response:
We're grateful for your detailed feedback highlighting Lee's exceptional customer service. Our team takes pride in providing prompt and courteous assistance, and we're pleased to hear that your service experience was smooth and efficient. Thank you for recognizing Lee's commitment to delivering high-quality customer care. Feedback like yours helps motivate our team to maintain our high standards of service. We appreciate you choosing our dealership and taking the time to share your positive experience.
Excellent Service will come back
Business response:
We're thrilled to hear about your excellent service experience and are particularly pleased that you plan to return to our dealership. Customer loyalty means a great deal to us, and we look forward to continuing to meet and exceed your expectations. Thank you for your confidence in our team and for taking the time to share your positive feedback.
Good environment and refreshments if the can speed up the service
Business response:
We appreciate your feedback about our dealership's environment and refreshments. We're glad you found our waiting area comfortable and enjoyed our refreshment offerings. We understand your suggestion about improving our service speed and welcome the opportunity to address this directly. We invite you to contact Maria Arenas at marenas@vtaig.com to discuss your experience in more detail and share specific insights about how we might enhance our service efficiency. Your input is valuable in helping us continually improve our c... read more
The wait is the only disappointment especially after a scheduled appointment. Almost 2 hours for an oil change is just too much Otherwise the service was good
Business response:
We appreciate your detailed 5-star review and candid feedback about your service experience. While we're pleased that you found the overall service good, we acknowledge your frustration with the extended wait time, particularly following a scheduled appointment. Our team understands that an oil change should not consume nearly two hours of your day, and we take your concerns about wait times seriously. We are committed to improving our scheduling and service efficiency to ensure our customers' time is respected. Your feedbac... read more
Frequently asked questions about Toyota of Richardson
How is Toyota of Richardson rated?
Toyota of Richardson has a 4.4 star rating with 20,162 reviews.
When is Toyota of Richardson open?
Toyota of Richardson is closed now. It will open at 7:00 a.m.