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Trestle Community Management
- Property Management
- Bellevue, WA
About this business
Location details
2100 124th Ave NE, STE 110, Bellevue, WA, 98005, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 3:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Ive been calling so many times, no one ever answered my inquiries not even our point of contact. Tin is the only person that ever helped me. This rating is for her patience and dedication, I would give 0 rating to the management.
Business response:
Hello, Elizabeth. Thank you for sharing your experience. We truly appreciate your recognition of Tin’s patience and dedication. We’re sorry to hear that your inquiries haven’t been answered, and we’d like to look into this further. Would you please provide more details about your concerns so we can research the situation and assist you? Your feedback is important to us, and we want to make things right. Call us at (425) 454-6404. We look forward to hearing from you.
The most dishonest, unprofessional property management company in the Pacific Northwest. Just completed our annual association meeting. They fumbled, bumbled and stumbled their way through the meeting. In addition to mis appropriation of association funds. Gave out incorrect information to join meeting and once in dropped people out of the meeting. Tried to change the by-laws till they got caught. I would think long and hard before hiring them to manage your property.
Business response:
Hi Kenneth, thank you for sharing your feedback. We understand that annual meetings are important for homeowners, and we strive to ensure they run smoothly and transparently. Regarding the concerns raised, we’d like to clarify a few points. The meeting was conducted in accordance with all legal requirements, and while nomination forms were not included in the initial mailer due to an oversight, the issue was promptly addressed with both a written and verbal apology. The nomination form was included in the reminder notice, a... read more
Most unprofessional dishonest property management company in the Pacific Northwest
Business response:
Thank you for providing your feedback and letting us know about this issue, Kenneth. We understand that annual meetings are important for homeowners, and we strive to ensure they run smoothly and transparently. Regarding the concerns raised in your other review, we’d like to clarify a few points. The meeting was conducted in accordance with all legal requirements, and while nomination forms were not included in the initial mailer due to an oversight, the issue was promptly addressed with both a written and verbal apology. T... read more
Ultimately this company are scam artists masquerading as property management. They pocketed $64K in additional, un-budgeted fees in 2024 alone and now claim we need a special assessment to in part make up for the money they took from us. Trestle took over our condominium HOA in 2021 and it has been a complete mess. During their tenure, we've witnessed a significant increase in dues: 19% for 2022, another 19% in 2023, and 7% for 2024. They're now proposing a 15% increase per resident in 2025! Additionally, their responsiven... read more
Business response:
Thank you for taking the time to share your feedback. We appreciate your honesty and for providing specific examples of points of frustration. We understand that clear communication, especially when it comes to finances, is essential. Budgets and assessments are always first reviewed and approved by the Board of Directors. That said, we know the increases feel heavy, especially when unexpected issues like this year’s significant water losses and other maintenance concerns pushed costs up beyond what anyone anticipated. Unfo... read more
I’m a homeowner in the Sorrento HOA at the Issaquah Highlands. I have tried unsuccessfully to communicate with Trestle CM. regarding an incorrect billing. They have not responded to five separate emails and as many phone calls. This is extremely bad service for any company let alone one that advertises itself as being highly professional! Carolyn Costa
Business response:
Hi, Alan. We are sorry to hear that we didn’t meet your expectation. We have very high expectations at Trestle Community Management and would love the opportunity to improve. Please get in touch with us at (425) 454-6404.
Should have an option for zero stars for poor customer service. I live in a property where Trestle is the HOA management company. I have had my smoke alarms going off for days despite cleaning, and replacing the batteries. Upon calling Trestle representatives, I was first told to remove the smoke alarms to temporarily resolve the noise issue. I did. The beeping continued and I called back and was informed that only someone approved by the company could come out to fix the problem but couldn't say when but said the would... read more
Business response:
Hi, Joseph. We are sorry to hear that we didn’t meet your expectation. We have very high expectations at Trestle Community Management and would love the opportunity to improve. Please get in touch with us at (425) 454-6404.
I will echo what Jay wrote in his review
Business response:
Hi, Dan. At Trestle Community Management, we aim to provide positive experiences at all times. Is there anything we could do to make it better? Please call us at (425) 454-6404!
Thank you for your response, Vanessa!! It did not even begin to address what I was bringing up which is you are figuring out another way to charge us all money which is rude. Why don't you reply to that on this feed so everybody can see it
Suddenly you're charging me a fee to receive my cash money directly from my savings account… Not a Visa card will they'll take money but my cash I find this very rude in another underhanded way for you to take money from us. I called foul rude.
Business response:
Thank you for providing your feedback and letting us know about this issue, Jay. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (425) 454-6404 and we'd be happy to help you out. Cheers, Trestle Community Management
Frequently asked questions about Trestle Community Management
How is Trestle Community Management rated?
Trestle Community Management has a 4.4 star rating with 716 reviews.
When is Trestle Community Management open?
Trestle Community Management is closed now. It will open at 8:00 a.m.