This profile has been claimed by the business owner or representative.
Tropicana Atlantic City
- Casinos
- Atlantic City, NJ
About this business
Location details
2831 Boardwalk, Atlantic City, NJ, 08401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Disappointing Room very worn out. Wholes in the wall .
Business response:
Your concerns are noted. We apologize for the condition of your room and will address the issues immediately. Please contact us at (800) 843-8767 so we can make it right for you.
The hotel was overbooked and it took two hours to get checked-in to a room that was more $$$ The hotel was overbooked and it took two hours to get checked-in. We ended up in a room with not enough bed space. We were promised a rollaway and extra linens that never arrived. We were given a "view" room but the windows were so dirty you could barely see through them. The bathroom amenities weren't enough for two people. Zero counter space and their were pieces to the shower on the floor. All of the emailed links and kiosks didn'... read more
Business response:
It's regrettable to hear about your experience at Tropicana Atlantic City. We apologize for the inconvenience you faced during check-in and the lack of amenities in your room.
Fair The room had broken lamps and the air conditioner was broken. It was HOT! Too hot to sleep comfortably. I told the staff, and they did nothing to accommodate. Being close to the boardwalk and having everything we need in the resort.
Business response:
We value your input and apologize for the inconvenience you experienced during your stay. We will address the issues with the room and air conditioner to ensure a more comfortable experience for our guests in the future. Thank you for bringing this to our attention.
No cumplió nuestras espectativas Nunca tuvimos la habitación que reservamos por la cual pagamos, las piscinas todas cerradas y no hay información ni te dicen nada al reservar, las máquinas expendedoras casi ninguna funciona, nuestra estancia realmente no fue buena esta vez Es un lugar muy lindo estuvimos en la Habana tower y es hermoso el entorno parece que estás en la ciudad yo soy cubana y les digo por experiencia
Business response:
Gracias por traer esto a nuestra atención. Le pedimos disculpas por no haber cumplido con sus expectativas durante su estadía en Tropicana Atlantic City. Abordaremos los problemas que mencionó y nos esforzaremos por mejorar nuestros servicios para futuros huéspedes. Gracias por tus comentarios.
Bad Woke up to a roach 🪳 crawling on my face called front desk and was told man maintenance will come but nobody never showed up
Business response:
It's regrettable to hear about your experience. Please accept our sincerest apologies for the inconvenience you faced. We take this matter seriously and will address it promptly. Thank you for bringing this to our attention. Please contact us at (800) 843-8767 so we can further assist you.
Not pleasant We had our room changed 3 times because of broken A/C and took the whole first night just to get in a decent room and when we got in there there was Stains on the sheets and trash wasn’t even taken out from previous people Literally only the location
Business response:
Thank you for bringing this to our attention. We apologize for falling short of your expectations and will address the issues with our housekeeping team. Please contact us at (800) 843-8767 so we can make this right for you.
Not worth all the extra feea Several additional fees during check in. The location was right on boardwalk
Business response:
It's regrettable to hear about the extra fees during your check-in. We strive to provide a seamless experience for all our guests. Thank you for sharing your feedback with us.
Tropi-Quinta Inn - Resort fee + need to pay extra for beach chairs, no beach towels, adult pool closed, only 1 pool with bar (cold food options only and no hammock service) - Poor signage, easy to get lost and waste time - NO housekeeping ("we focus on rooms checking out" - housekeeping phone service) - Expensive for the quality offered - Poor in-person check-in/out service Comfortable bed 20 restaurants
Business response:
Your concerns are noted, Alvaro. We apologize for the issues you experienced during your stay. We will address these issues to ensure a better experience for our guests in the future. Thank you for your feedback.
Bad
Business response:
We're concerned to hear about your experience at Tropicana Atlantic City. Please give us a call at (800) 843-8767 so we can address your concerns and make things right.
Frequently asked questions about Tropicana Atlantic City
How is Tropicana Atlantic City rated?
Tropicana Atlantic City has a 3.9 star rating with 88,692 reviews.
When is Tropicana Atlantic City open?
Tropicana Atlantic City is closed now. It will open at 9:00 a.m.